hpreston.co.uk
3.2 / 5
Trust Score
3.2
Reviews
4
Social
1
Featured
4.5
Technical
Is hpreston.co.uk legit?
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Mostly not trusted websites are linking to this site
- We found several negative reviews about this site
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
25
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Looks like we do not find any mentions for this business (yet)
Based on 25 reviews
Smart.Reviews
3.2
25 reviews
Hpreston.co.uk Review
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Last update: Wed, Mar 9, 2022 1:19 AM
#price(5/5)
Their website listed the Blackmagic Design Mini Recorder in stock, after ordering I was told that it was in backorder for 4 weeks.
I have requested a refund which never materialised despite 4 requests over the chat system and email. Had to call the credit card for a chargeback.
Update 30/04: @John refunded as requested. Thanks
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
The score would be higher, but the online shop IN STOCK status was
out of order for the camera I wanted to buy.
Anyway, refund completed, and problem solved quickly.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
He issued a refund which failed to go through after 3 days, after questioning this he then said he would pay it that day, but didn't. I eventually got my money back nearly three weeks later.
I'm not one to complain, but the service was so bad I felt I needed to.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I got in touch with them and spoke to John who told me that their supplier was having computer problems (just changed over to a new system?) John was very nice and promised me 100% I would get the goods on Wednesday. Well guess what the goods never arrived by this time I was thinking I have been robbed, got back to hprestons and explained to the sales guy an he told me about their suppliers problem he gave me their telephone number and I rang them and they did confirm their issues and orders had been delayed or missed. I got back to John and told him that I had been in touch with his supplier and he was horrified at what had happened, he got back in touch with the supplier and told me I would get my camera the next day! Well the next day it arrived very pleased.
It goes to show that negative reviews can be worrying especially if they have got hundreds of good positive reviews as in the case with hprestons. I can't thank john and his team enough for being so helpful and positive I would highly recommend buying from this company.
Mike Clark
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
They got back to me straight away with a link to Sony Pro Repair and were very helpful when I got in contact with them a few days later for some more support.
I would definitely recommend them!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Looks like we do not find any mentions for this business (yet)
Hpreston.co.uk Review
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3 years ago
review by L. Q.
#delivery(1/5)