hsbc.fr

3.4 / 5

hsbc.fr

3.4 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.4 / 5

Trust Score

2

Reviews

5

Social

5

Featured

3

Technical

Is hsbc.fr legit?

  • Many trusted websites are linking to this site
  • This website has existed for more than 3 years
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • Twitter account found with large audience
  • We found several negative reviews about this site
  • SSL Certificate Not Detected
  • Facebook account not found
  • Instagram account not found
  • Pinterest account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

4

reviews

vs

0

AI declined reviews

0%

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Based on 320 reviews

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Hsbc.fr Review

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Hsbc.fr Customer Service Contacts

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Last update: Fri, Nov 12, 2021 12:19 PM

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Hsbc.fr Reviews & Complaints (4)

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customer service 1 /5

EXPATS, PLEASE AVOID AVOID AVOID HSBC France!!! I don't know where to start ... I still can't believe their customer service could get any worse. Lying and telling me to my face that the account offered to me had no fees and suddenly after months unilaterally imposing them, “losing” money transferred (for an emergency!) for months and never responding to calls/emails /"secure messages "and not even offering any kind of compensation or even just an apology, going against my explicit and 12 times reiterated instructions by different means to cancel an automatic monthly charge (CAUSING ME ECONOMIC DAMAGES) hiding behind bureaucratic nonsense and telling me the customer service manager was "aware of the situation" and so it was correctly authorized. Please, I have lived all over the world and dealt with many banks, BUT HSBC France IS LITERALLY OUT OF A HORROR MOVIE!!!! NOT ALL BIG BANKS ARE THE SAME, HSBC France IS JUST THE WORST THERE HAS EVER BEEN.
1

3 years ago

review by Mertl

#customer service(1/5)

If you have any accounts with HSBC France then BEWARE. If you are an executor of a will or an inheritor, you will receive no co-operation from this bank, nor will you see the money! Sounds far-fetched? It’s not – that’s exactly what has happened to us. After 100 days, 20+ communications by letter, by email, by telephone, and in person – we still do not know details of my mother’s accounts, whether they have been blocked, what interest was paid to those accounts before her death, what the balance of those accounts is, and we have not received a single communication about her private banking account. When you complain they just fob you off, they say they have passed it on to the relevant department and then you hear absolutely nothing. If you call the telephone number they give you for the “succession” department, nobody ever answers that number. The branch manager where she banked, at Mandelieu, doesn’t want to know and even M. François Essertel, their Head of Private Banking doesn’t want to know. We’ve had to go to the AMF (French Ombudsman) because it is pointless trying to communicate with them. They just don't reply. That is HSBC France’s idea of good customer service for bereaved families!
1

3 years ago

review by I. X.

#customer service(1/5)

Nothing really triggered an alarm for me until I was unable to receive a money transfer from my husband based in the US. I waited one month and called more than twice a week to follow my case and even dropped by the branch to follow up. After a month they sent the money back to my husband (without informing me), and when I asked for why it occured the clerk informed me that my name had been associated with criminal activity and when I spoke to the manager he informed me that it is my husbands name that is a homonym for criminal activity. Both of which are untrue. We both hold accounts in the US and have never had any problems receiving or sending money until our association with HSBC. I asked for a written explanation as to the problems that we faced and I was told that HSBC was not allowed to do so in writing. I suggest looking for another bank because the lack of professionalism is endless.
1

3 years ago

review by A Chua

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates.
3

by Smart.Reviews

Hsbc.fr Review

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