Danmarks strste udvalg af Apple produkter

Was told to bring in a Macbook Air to change from US keyboard to DK keyboard by two separate Humac service agents via email chat. After Apple had recommended I contacted Humac. Got an offer from Humac for changing the keyboard, which got withdrawn few minutes after it was sent, as it was claimed to be an error. The recommendation was to buy a keyboard cover. I was charged for a service fee when picking up the machine without any service being performed on the machine. The service fee was not mentioned by two support agents or the store sales assistance. I signed the paper were that was stated and should have asked, so partly my fault. However not satisfied with the experience which could have been handled differently.

Super de fixede min macbook på 2 dage. Super service

Never never do anything with this compagny
When ordering anything they reserv moneyon mobile pay and when You eventually cancel this order You ll have a lot of trouble on mobile pay
Their xtreme lousy and unpolite so called customservice both by email and phone is way below standard if U ever get in contact????

It was not mentioned before paying that I have to wait 8+++ days in order to get my Apple TV . Totally unacceptable

The staff was very helpful, especially Christian Nicolaisen, who could unlocked my Iphone, that i bought in another country where they didn't solve the problem. Thank you very vey much!

I took back my AirPods which were brand new from Humac in September 2019 because one of them stopped working properly.

They told me that one of them is 'physically damaged' and I must pay them 799 DKK to have it repaired, or I can take them back broken for 199 DKK.

Neither option is acceptable.

In March my iPhone 6 simply did not turned on anymore and just went on recovery mode endless times so I head out to the Humac shop in Frederiksberg Centret in order to have my phone fixed. In here, the employee suggests me to pay 200 dkk and he will fix my phone on the spot. I refuse this offer because my phone it's under 1 year old so it should be fixed under warranty, he submits it to service and tells me that has no idea what the problem is when I ask for the reason why my phone reacts like that. After a week I still haven't received any update on my phone's status, therefore, I try calling the shop - nobody answered so I email them. At the email, I received a reply after 4-5 days saying that my phone is being sent to the service just now. I waited two more weeks and still no feedback about my phone so again I call and nobody answers(I guess the phone number provided is outdated) and I email them, this time, nobody answers the email either. After being one month without the phone I go personally to the shop to check if they still have it and the phone is being returned to me with the assurance that everything works perfectly now. On the same day, I get home and my phone turns off again going to the same recovery screen and freezing there. So I waited one month for my phone to be fixed and I got it back with exactly the same problem. Eventually, they exchanged the phone for a new one at the Humac shop in Norreport. In conclusion, the customer service, and the product support I received at the shop in Frederiksberg Centret was the worst I have ever experienced.

Stated 1-5 days delivery, but after 5 days i still havent received notification of shipment

I took one iPhone 7 and one 6s to Kultorvet branch to replace the batteries. The same day iPhone 7 is ready for pickup so I re-visit the branch. I ask about the 6s and they tell me that when they tried to change the battery, the phone turned off and would not turn on again, and since it happened in their hands, they will replace the phone with a new one without any extra cost. So far so good.

They say that I cannot take back the broken phone, because the procedure says that it has to be destroyed. My next ask was to ensure that all the data is deleted from the phone before they scrap it. They said that it's too late because they have already sent the phone for replacement and I should trust them that the phone does not turn on and my data is destroyed with it. How on earth have you sent my phone for replacement without my permission when my ask was only about battery replacement? And I also have to trust you (?!?!) that my data is destroyed as well. I really believe that you should ask me before you proceed. They gave me the contact number of their partner company who fixes the devices, so I could check with them the status of the phone. Why do you give me their number? I talked with you, not with them. There was nothing that I could so I just left.

Next day I am coming back to get the new device. The girl gives me a device which is not in a box!!! Is this a new device? How do I know that? She said that it's a new device because it has some plastic on it. Are you serious? I can go and put some plastic myself. Can you show it to me in your system please? No, because this is personal data and I cannot see that for you, but you can call this number and check... Good luck! I followed their instructions for one more time and I waited for 30 minutes on the phone until nobody picked it up. The girl could assure on behalf of her boss that if the device is not brand new, they will take care of it. Really?!?! You can assure me? After all this mess why should I trust anything you say?

And like all of this was not enough, there's was one more thing. When I gave the phone for repair, I asked about my SIM card, is it OK if I leave it inside? Yes, no problem she said. Guess what, when the "new" device arrived the SIM card was not there. They had to destroy it. Really? You took and destroyed my SIM card without my permission? Are you going at least to give me a new one or pay for it? No!!! So I called the carrier and I have to pay for a new one which will come in 6 days.

No apologies, no refunds, no nothing. Thank you Humac. I came to replace a battery and I ended up with a lost phone, out of control of my personal data, lost SIM card and a new (???) phone. All of that without my consent. Not to mention that they gave me a wrong receipt, which I noticed when I was outside the store and when I came back to return it, they said "Good that you noticed that", otherwise I would have left even without a warranty of my "new" phone. Nobody came to assist with the case, leaving a girl who's been employed for 3 months to handle everything.

I took my iPhone 6 to have the battery replaced.

I was told that it would take approx a week. A long time compared to many shops (a few hours), but I thought it is what one needs to compromise to do things the “proper way”, e.g. via an authorized reseller.

After almost 2 weeks I received a mail stating that the spare part is not available (for an undefined time) and offer to either keep the phone or send it back.

This is simply unacceptable and Humac should be ashamed of the level of their customer service

As a general note, it is quite remarkable that Humac are becoming aware that the spare part is not available almost two weeks after the phone has been sent to service. Even more so give that: 1) it is very common repair part for a very common phone model; 2) a simple check before sending the phone to service could have avoided the situation.

Broken Apple Magic Trackpad 1
I bought an Apple Magic trackpad about a year back. It served me well until the point where on of the feet, that is used for clicking, fell out. Now the trackpad is pretty useless without the click functionality, so I went to Humac Fisketorvet and made my case.
I was told that apple rarely repairs these damages under warranty, and so there was not much to do. I expressed my irritation and mentioned that I would be willing to buy Magic Trackpad 2 if we could make a deal. And we did! I got the whole sum of the old trackpad deducted from the price of the new one! Great service, thank you:)

Dear Renè,

I am not frustrated, I think you don’t get the point, you college Mr Christian was unprofessional and arrogant and he hung up the phone, nobody so far got back to my with apologies but I guess this is the Humac way to treat his customers.
Anyway as a customer service you should call the store Humac in norreport and get all the information about the case and get back to me with an answer, I already wasted much time trying to speak with the insurance company and your colleagues and nobody could give me a answer about why I have to pay extra 499kr to get fix my watch if I have already pay it? And if I have to pay this extra bill, what was the 499kr that have already payed about?
And why when I bought the watch the employees from the shop told me that with this extra insurance I was totally cover?
If the watch is worth 3000kr Nobody would pay 1000kr for the insurance

Thanks

I think I had one of the worst retail experiences in 7 years in Denmark today, and lets be honest DK is NOT renowned for its customer service, in fact its best known for its complete lack of it! I was utterly disgusted with the treatment I received from a particular shady sales rep there. So on Saturday I ran in to pick up 2 iPads and 4 pencils. We have a corporate account and I knew that I would not be able to get a discount on the iPads because 2 days earlier I had purchased 2 from Vesterbrogade and because they were already on tilbud, the wonderful sales rep there said he couldn't give me a discount but on the pencils he gave me 10% discount. So on Saturday I went into the Frederiksborggade store because I live very locally to it and I asked the rep (I have his name if you need it) for 2 iPads and 4 pencils. I said we have a corporate account and that we usually get a corporate rate. This rep said he couldn't find my account details and that he couldn't give me a discount. I needed the iPads as I had reps heading out of the country first thing Monday morning and they needed to take them with them, so I bought them. On Monday when I submitted my receipt at work, I could see what had happened. Firstly the invoice was made out to my company details address everything, that was weird seeing as I didn't give him all of these details in store, which then makes me think, he lied, he COULD find my account in the system. Then I see that he has given me a discount on the iPad (wow 20% discount, amazing, I thought you couldn't do that) but that he has CHARGED ME full price for the supposed 'free' accessories. As I am an ex Apple product manager and distributor manager, I know for a fact that sales reps make next to nothing on hardware and that they make most of their commission on accessories, particularly NON Apple/ after market accessories. I know exactly what this rep did, he gave me some sort of discount on the iPad (an item he makes no commission on) and then he loaded up my invoice with accessories that ate up the discount so he would get paid a commission on the deal. This is dishonest and this is NOT giving away free product. This is being sneaky with invoicing to gain a commission on a sale. Of course I could not submit this invoice to my finance team as there were all these line items with a cost for unauthorised accessories on the invoice, so I did the honest thing and went back to Humac in Frederiksborgade and the rep who served me on Saturday was there. I did not demand a discount and I did not demand to keep the items, I requested to have a new invoice made where the supposed free items were exactly that, listed as free. Instead I was told that they couldn't do anything about it and that was how it was. Both the rep that served me and his colleague were INCREDIBLY rude to me and made it VERY clear that I was being difficult by asking them to reverse the transaction. I pointed out to him that I could have been dishonest and just walked into a different Humac store and returned the items and lied and said I didn't need them (and got one of the iPads for 20% off), so he shouldn't be making me feel guilty for asking for what I asked for in the first place, 2 iPads and 4 pencils! AGAIN I was told he couldn't find my account even though on the computer screen I could see all our account details. I showed him that he lied to me about not being able to give me a discount on the pencils by showing him the invoice I got from Vesterbroggade Humac last week where I received 10% off. He became increasingly rude (even interrupting me when I had to take a quick business call and yelling across the store for me to 'come over here now and put your number in the computer') and finally after much arguing with him he took back his supposed 'free' items and issued a credit note and then reinvoiced everything again at full price without the free items. I then wanted to purchase 8 iPad covers and he basically threw me out of the store. What a horrendous and disgusting way to speak to a business customer! What a horrific experience of what is supposed to be a Premium Apple Reseller. I am utterly appalled and will be sharing my experience with my all my Apple contacts. This is NOT how Apple wants its iconic brand to be represented. If you want more information regarding this, you are more than welcome to contact me

I have purchased an iphone SE on Friday last week. It would be nice to have an update every now and then ?

I came in the morning to check my iPhone 5s as it was not charging properly at home. As soon as I get in the shop I asked Simon about and he sorted out quickly taking all the dust out of the dock and making it working again. Overall good and very friendly service

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