4.3 / 5
Trust Score
3.6
Reviews
4.5
Social
5
Featured
4.5
Technical
Is humac.dk legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found with large audience
- Linkedin account found with large audience
- Business not mentioned on Wikipedia
- Pinterest account not found
- Twitter account not found
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Reviews Analysis
16
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 20 authority websites mentions and 4 mentions in other websites
Based on 6430 reviews
Smart.Reviews
4.3
16 reviews
Trustpilot
2.4
6414 reviews
Humac.dk Review
Danmarks frende Apple-ekspert Kb din nye Mac MacBook iPhone iPad eller Watch hos Humac
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Last update: Wed, Mar 9, 2022 3:04 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
When ordering anything they reserv moneyon mobile pay and when You eventually cancel this order You ll have a lot of trouble on mobile pay
Their xtreme lousy and unpolite so called customservice both by email and phone is way below standard if U ever get in contact????
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
They told me that one of them is 'physically damaged' and I must pay them 799 DKK to have it repaired, or I can take them back broken for 199 DKK.
Neither option is acceptable.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
They say that I cannot take back the broken phone, because the procedure says that it has to be destroyed. My next ask was to ensure that all the data is deleted from the phone before they scrap it. They said that it's too late because they have already sent the phone for replacement and I should trust them that the phone does not turn on and my data is destroyed with it. How on earth have you sent my phone for replacement without my permission when my ask was only about battery replacement? And I also have to trust you (?!?!) that my data is destroyed as well. I really believe that you should ask me before you proceed. They gave me the contact number of their partner company who fixes the devices, so I could check with them the status of the phone. Why do you give me their number? I talked with you, not with them. There was nothing that I could so I just left.
Next day I am coming back to get the new device. The girl gives me a device which is not in a box!!! Is this a new device? How do I know that? She said that it's a new device because it has some plastic on it. Are you serious? I can go and put some plastic myself. Can you show it to me in your system please? No, because this is personal data and I cannot see that for you, but you can call this number and check... Good luck! I followed their instructions for one more time and I waited for 30 minutes on the phone until nobody picked it up. The girl could assure on behalf of her boss that if the device is not brand new, they will take care of it. Really?!?! You can assure me? After all this mess why should I trust anything you say?
And like all of this was not enough, there's was one more thing. When I gave the phone for repair, I asked about my SIM card, is it OK if I leave it inside? Yes, no problem she said. Guess what, when the "new" device arrived the SIM card was not there. They had to destroy it. Really? You took and destroyed my SIM card without my permission? Are you going at least to give me a new one or pay for it? No!!! So I called the carrier and I have to pay for a new one which will come in 6 days.
No apologies, no refunds, no nothing. Thank you Humac. I came to replace a battery and I ended up with a lost phone, out of control of my personal data, lost SIM card and a new (???) phone. All of that without my consent. Not to mention that they gave me a wrong receipt, which I noticed when I was outside the store and when I came back to return it, they said "Good that you noticed that", otherwise I would have left even without a warranty of my "new" phone. Nobody came to assist with the case, leaving a girl who's been employed for 3 months to handle everything.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I was told that it would take approx a week. A long time compared to many shops (a few hours), but I thought it is what one needs to compromise to do things the “proper way”, e.g. via an authorized reseller.
After almost 2 weeks I received a mail stating that the spare part is not available (for an undefined time) and offer to either keep the phone or send it back.
This is simply unacceptable and Humac should be ashamed of the level of their customer service
As a general note, it is quite remarkable that Humac are becoming aware that the spare part is not available almost two weeks after the phone has been sent to service. Even more so give that: 1) it is very common repair part for a very common phone model; 2) a simple check before sending the phone to service could have avoided the situation.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I bought an Apple Magic trackpad about a year back. It served me well until the point where on of the feet, that is used for clicking, fell out. Now the trackpad is pretty useless without the click functionality, so I went to Humac Fisketorvet and made my case.
I was told that apple rarely repairs these damages under warranty, and so there was not much to do. I expressed my irritation and mentioned that I would be willing to buy Magic Trackpad 2 if we could make a deal. And we did! I got the whole sum of the old trackpad deducted from the price of the new one! Great service, thank you:)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I am not frustrated, I think you don’t get the point, you college Mr Christian was unprofessional and arrogant and he hung up the phone, nobody so far got back to my with apologies but I guess this is the Humac way to treat his customers.
Anyway as a customer service you should call the store Humac in norreport and get all the information about the case and get back to me with an answer, I already wasted much time trying to speak with the insurance company and your colleagues and nobody could give me a answer about why I have to pay extra 499kr to get fix my watch if I have already pay it? And if I have to pay this extra bill, what was the 499kr that have already payed about?
And why when I bought the watch the employees from the shop told me that with this extra insurance I was totally cover?
If the watch is worth 3000kr Nobody would pay 1000kr for the insurance
Thanks
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 20 authority websites mentions and 4 mentions in other websites
Humac.dk Review
Danmarks frende Apple-ekspert Kb din nye Mac MacBook iPhone iPad eller Watch hos Humac
Humac.dk Customer Service Contacts
No contact details for this company.
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3 years ago
review by Birgir Ólafsson
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)