4.4 / 5
Trust Score
3.8
Reviews
5
Social
5
Featured
4.5
Technical
Is huubdesign.com legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
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- This website has existed for more than 3 years
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Reviews Analysis
18
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 71 reviews
Smart.Reviews
4.4
18 reviews
Trustpilot
3.3
53 reviews
Huubdesign.com Review
Triathlon and Cycle wear with a focus on form, fit and performance by HUUB Design. 100% satisfaction guarantee from 220 Triathlon Magazine Award Winning Suppliers.
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Last update: Wed, Sep 8, 2021 4:40 PM
He comunicates via WhatsApp. I was really disappointed and angry of course. Huub can be a good brand that is why I wanted to prove It. My personal experience was simply awful.
bought the wetsuit back in spring 2019 and got to use it for the first time at Ironman 70.3 Staffordshire in the June. Great, flexible and comfortable bit of kit.
Unfortunately, the underarm panels started to tear, and then after a covid reduced 2020, a leg seam tore in September 2020.
After a few emails with the customer care team, a repair was authorised and completed with the panels looking better than new, and the leg seam repair invisible. As a goodwill gesture, they also sent a pair of Brownlee goggles which I have found to be excellent fit, visibility and comfort.
Big thanks to Julie for sorting this all out.
The second was a divers bag which although harder wearing than the others the zip came off.
The third there latest I could tell was not going to last and can't understand why the design was not like the last were it was diver sack style with straps closing it (other than the zip) I could tell this not only was not going to be as waterproof as the 2nd but the zip would eventually come off and sure enough it did.
This latest bag was no more hard-wearing or waterproof than a free Valentino bag I got with aftershave! The side pouch ripped off also when being caught on a door.
I like to buy British as to why I kept giving this company a chance, I will probably look elsewhere in future.
Tried to call the customer service, they never replied.
I cannot comment on the quality of their products for obv reasons. Their warehouse/sales set up is obviously broken though so I would be wary if you are considering ordering. At one point this week their entire website was offline so there are obvious issues.
Richard who answered my emails was courteous, but unable to help so we agreed this morning to cancel my order and issue a refund (which I'm currently waiting for). Overall very disappointed by this experience! I would not personally order from them again.
I worry that this replacement will be replaced with an Orca wetsuit next year...
I felt it only fair to revise my review. My below issues have been resolved. As always with Huub products, the quality and fit is excellent. And a British brand. Would be 5/5 if not for below.
OLD REVIEW (5 June 2021)
I have purchased numerous Huub products now and generally the fit and quality is great, however...
My latest experience is putting me off buying from them again. I placed an order for four items back on May 1st. After two weeks, I’d received no dispatch update so I chased. A few days later, one part of the order turned up. Another couple of weeks went by without hearing from them, so I chased again. This time, another item was posted... so 50% of order completed now. Roll forward to May 28th, get a phone call asking if all received etc, no. Ok, get told will be shipped ASAP... another week has gone by and nothing, goods still not received.
It’s now been a month since they took my money and despite multiple chasing and phone calls, half my order is missing. The guy I’ve spoken to has been very friendly but this is starting to get increasingly frustrating and putting me off the brand.
Bit surprised with the quality of the wetsuit, despite paying over 179£ in the mystery deal. The wetsuit was incredible fragile and showed wear and tear almost immediately. Always saw huub as a premium wetsuit company, so thought i would treat myself over lockdown. I have had higher quality wetsuits elsewhere for cheaper so would recommend looking at different brands before settling for Hubb. Dont get me wrong the wetsuit is well fitting and great for swimming, but for something so fragile I was a little surprised.
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Huubdesign.com Review
Triathlon and Cycle wear with a focus on form, fit and performance by HUUB Design. 100% satisfaction guarantee from 220 Triathlon Magazine Award Winning Suppliers.
Huubdesign.com Customer Service Contacts
No contact details for this company.
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Updated 12June 21. Huub contacted me to replace the damaged suit. To be fair the customer service was really good and the issue was dealt with promptly. The new suit is excellent and from experience, these huub suits seem the fastest ive tried.
2 years ago
review by Lewis