idealworld.tv

3.5 / 5

idealworld.tv

3.5 Average
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3.5 / 5

Trust Score

1.4

Reviews

5

Social

5

Featured

4.5

Technical

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Reviews Analysis

43

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Idealworld.tv Review

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Last update: Wed, Mar 9, 2022 9:12 AM

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Idealworld.tv Reviews & Complaints (43)

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delivery 2.2 /5

price 3 /5

quality 1.7 /5

refund 2.4 /5

customer service 2.4 /5

I bought a watch from Ideal World broke within a week of wearing it sent it back still waiting for my refund and and they've also took the second payments out absolute rip-off do not buy from ideal World so today I will be getting on to trading standards and consumer of goods these people should be shut down straight away
1

3 years ago

review by John Judge

#refund(1/5)

Really annoyed with this company, customer service department is a joke. I recently placed an order for two palms plus planters and realised immediately I had not updated my address. Within minutes of placing the order I did a live chat and was reassured that the goods would be sent to the correct address, I then followed this up with several emails explaining the issue. Customer service advised I collect the goods from the old address. I explained this was in South Yorkshire and I now live in Hereford so impossible. Twenty five pounds down and fuming!! DO NOT SHOP WITH THIS COMPANY!!
1

3 years ago

review by P. Z.

#customer service(1/5)

I agree with all the previous bad reviews. I will never again buy from Ideal world. I am still waiting to get my refund after returning an item 3 weeks ago. I’ve sent many emails to query the refund payment, and keep receiving replies from all different staff who are not within UK. The worst customer service in shopping refunds I’ve experienced. even after submitting a proof of my payment and reference for the return delivery, they say they can’t find the item. Appalling shopping experience. I wouldn’t recommend them and would say to try to avoid if you can.
1

3 years ago

review by Rp

#delivery(1/5) #refund(1/5) #customer service(1/5)

Wife Just had Txd from Ideal world to thank her for order Of £129.99 and payment received. We have never ordered anything from Ideal World for over 10 years And they state they will deliver to an address that we do not live in Tried everything to stop payment All they say is they have cancelled the order Have informed all my Banks and credit card companies they tell me I can only gain a refund after money taken from the accounts This looks like an internal scam staff ordering on old accounts??? How can a Company just make up an order and by the way you can’t call for free 13 p per minute plus your standard rate asked them to call back Still waiting 6hrs later This is a joke trading standards now being informed Grrr !!!!
1

3 years ago

review by H. C.

#refund(1/5)

I've send a phone back, by Asda which you think is fast ,it is , and idea world got the phone back the next day great !... Not ! It takes 5 days in the warehouse and then 10 days for the refund to go in Idea world took out all 3 payments ,even knowing I asked for a refund . Ten days they said it would take I phone them on the tenth day and idea world saying it will take 15 days this is just not on.they have taken money out of my bank even wen they know I was asking for refund , I called up complained and was told a manager will call me back in a hour and no call come . I'm still waiting for my refund !!!! No other company takes so long to sort refunds out please be aware
1

3 years ago

review by Sylvia

#refund(1/5)

I purchased a so called magic hose it arrived 11/8/20 and I returned it the same day via collectplus. The quality was terrible. I have the postage slip and the tracking history delivering to Ideal World 14/8/20 at 1143hrs. They now say today 22/8/20 they cannot find it at the warehouse and to forward proof of posting before refund can be given,which I have done. This situation is appalling, I will never shop with them again.
1

3 years ago

review by H. M.

#quality(1/5) #refund(1/5)

Returnned a phone which had no returns note in the package which i did state this in the email i sent. I returned it to the address on the website by special delivery and it was delivered the next day. I received a confirmation email from the returns department saying it had been received. I waited more than the 10 days they state for your refund and emailed them to ask where it was. They emailed back to say that they had not received it even though i sent the copy email from their retiurns dept. I then sent the customer care team the special delivery number after they had already taken the second installment. Now they have emailed saying it was sent direct to the supplier and have to wait another 48 hrs for them to confirm the refund, then they will us, bur you don’t get any p & p back and it costs a fortune to telephone them, at least qvc telephone is free.
1

3 years ago

review by X. Y.

#delivery(1/5) #refund(1/5)

Ordered a product on 5/9/20, unlike another reputatable shopping channel you took my money straightaway. Now on 22/9 I am told delivery is a week away at best. So you have banked my money without supplying any products. I am cancelling.
1

3 years ago

review by Kevin McMahon

#delivery(1/5)

Bought a CCCP Watch after watching Kevin Reynolds and Peter your rep on TV. A used watch arrived a Kasholot submarine etc . Sruffaly sent in a lovely box. Did not work ,protective layers, where screwed up like a piece of bubblegum And still waiting for a new replacement or full money and postage back , Sent back on 9thsept 2020 , today is 28th nothing yet but a sarcastic remark on an E mail from customer services ideal world
2

3 years ago

review by John McAuliffe

#customer service(2/5)

IDEAL WORLD just provide Fake information and do not send the good you pay for. They use the Bad service delivery service of HERMES to try and confuse customers. I order a Drone with a carrying case with 2 extra batterys. The case and battery were delivered but no Drone. After 2 weeks of e-mails and robot replys with no useful information, they now claim the Drone is been returned by Hermes and will take 10 day to be back in the warehouse. Yet they are selling the same Drone on TV today £99.99. Just do not deal with this company as they will not provide the goods as stated in the tv sales. IN my case the tracking number did not exist on HERMES TRACKING and no delivery email or confirmation they ever had it. I may have to go to the county court to get my money back. What good is £20 Battery and case with no Drone to use on. It looks like a scam to get your money and then just mess you around or force you to phone a premium rate number to speak to someone who just talks rubbish and provide more faulse information. STAY CLEAR OF THIS COMPANY
1

3 years ago

review by J. Reilly

#delivery(1/5)

Customer service bad after contacting them two weeks ago they still have not replied, called over 5 times waste of time. Bought a drone for my 10 year old son for his birthday and was told by a friend you can't fly them in the house as they will just damage everything, before the item arrived I tried to cancel the order but such a useless customer service. My son saw the item when it arrived and I took him to open space to fly it and it just disappeared over someone's house and my son wasn't sure which house, thank you not ideal world for the pain you put me through. I should have learnt my lesson when I bought 3 fruit trees that have been in the ground for over 2 years and won't grow. You are now BOYCOTTED NOT IDEAL WORLD.
1

3 years ago

review by S. S.

#customer service(1/5)

I bought "Blue Magic" & what a letdown. There is nothing magic about it, absolutely rubbish, I tried 3 different items with only a small amount of stain on them. First I used the weakest strength, then 2nd the medium, 3rd the strongest & not one application made even the slightest difference. Ideal World has had its 1st & last order from me
1

3 years ago

review by R. Y.

I’ve just had a mattress topper ordered that I didn’t even order!!! I’m going to check my bank account and I will be absolutely livid if they have taken money from my account. I have only shopped with these people once and that was about 8yrs ago. What the hell is going on!!
1

3 years ago

review by M. Q.

I ordered a mattress from Ideal World. In June I got an email from the courier service they use to say it would be delivered on a certain date. I waited in took time off work change my shift around the new mattress came. I emailed Ideal World and informed him of this stuff. I said I wanted to cancel it and I’ve forgotten sexy Lexi Pay I will be cancelling the monthly payments until it was finished. They emailed me back telling me not to take this is the mattress couple of days later the Courier turned up at the mattress and I told him I wasn’t accepting it and he took it away.Ideal World emailed me to say that was on the way back to the department. Couple of days lease of the same quality as up at the mattress. I decided to take the seat of the mattress and informed Ideal World. I had to stop payments as I intended for the matters to go back. I tried to set up the repayment plan and but the bank said they it will take a week. I informed Ideal World of the situation all along the way emailing them constantly.. When you phone up to no 87 number I’ve spent nearly £10 trying to resolve the matter. They have now charged me £15 admin fee and £3.80. I tried to phone up to pay the mattress twice on the same day and it was totally refused. Ideal World did say that some of the ring me back in 24 hours which they did. But I didn’t have the card to pay the payments. This appears to be phoning me back today I’m still awaiting their call so I can fit pay the balance. For them to charge me an admin fee when I have clearly tried to pay the outstanding balance choice is unacceptable. I would never buy from this company again. When I looklook at the other Reviews which I will do in future when I’m going to buy anything I wouldn’t have bought the mattress from Ideal World . Advice to anybody in future look on the reviews before you buy because I certainly will do take care .
1

3 years ago

review by J. U.

#quality(1/5)

@IdealWorldTV Bought the Dormeo Duo Feel King Mattress 18 months ago with a 15 year guarantee....It has become non supportive and totally uncomfortable to the stage it is giving us (myself and my wife) problems sleeping on it as we can feel the base of the bed through the mattress as the memory support of the foam has almost gone and so there are dips that are not recovering....complained to Ideal World and sent photo's of the defective mattress....was told "The thickness of a mattress can reduce by 5% to 15%. Such a reduction in thickness is considered normal". This mattress is now for the bin the warranty guarantee is useless....AVOID AVOID AVOID !!!
2

3 years ago

review by Stephen Stanton

Anna I brought a hoover (Philips Animal) I picked it up on Sunday 18/08/2019 we placed it on charge overnight (cordless hoover) but when we checked it the charge hadn’t worked clearly faulty product so I called ideal World and they advised that I take back to Asda and I would receive a replacement if not a replacement a refund within 10 days I took the Hoover back to Asda on 20/08/2019 and decided today (28/08/19) to chase up and I spoke to Jordan who was as helpful as he could be he advised that Asda sent out my return on 22/08 2 days after I returned it which his bad enough then Jordan explained that I would get my replacement 10 days after the warehouse has received the hoover ... all I’m going to say is UNACCEPTABLE customer service really does need looking into! Horrendous return policy! I will NOT BE BUYING FROM HERE AGAIN
2

3 years ago

review by Anna O.

#refund(3/5) #customer service(3/5)

I paid £23.99 and never received the goods paid for.
1

3 years ago

review by Safetyconcious R.

Purchased iron plus ironing board received the iron but Hermès the carrier stated the board was to large to deliver?But they would eventually deliver by a special delivery vehicle.Still waiting fourteen days later Ideal world customer services absolutely inept Hermès service keystone cops spring to mind Both companies as useful as a ash tray on a motorcycle
1

3 years ago

review by Big Baz

#delivery(3/5) #customer service(3/5)

Had my money for over a week now and still no sign of my order. I ordered trainers 2 days ago from another source and they turned up within 48 hours with no extra delivery costs. As a first time experience i will never return. Order placed and informed 3-5 working days. 6 days later I sent an email only to be told that it was only despatched 3 day’s ago so delivery will be 3-5 days from dispatch. Your telling me it takes 10 days to deliver a parcel the size of a shoe box. Absolute joke. Top it off when they send you the link to Hermes tracking page, it doesn’t even work. Use a reputable retailer not a tv promo company
1

3 years ago

review by Jamie Y.

#delivery(3/5)

appalling customer services refund takes 2weeks didn't take that long for them to take out of my account.non English speaking staff on premium pay tell number
2

3 years ago

review by Margaret Clear

#refund(3/5) #customer service(3/5)

Idealworld.tv Review

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