ifloor.com

I attempted to purchase flooring ($2,300) during their one day 48 month financing promotion. I already had a quote obtained via e-mail and applied for credit. I called the local (Tempe) store to process the order. They told me the system was having technical difficulties, and they would get back to me the next morning. I was not called by 10:30AM; I called and was told the problem was still occurring. They could not properly process the T molding I had requested, and would call when the problem was fixed, but I would still get the 48 month financing. The next afternoon I had to call them and was told it might take two more days before the issue was resolved. They were not apologetic, did not present alternatives, and seemed to be annoyed that I called. Later that day I canceled the order and sent a comment to IFloor through the web site. Since then I have heard nothing, until the sales rep tried to sell me on a lesser deal without apologizing for previous failed order. It seems crazy that in this economic environment they would treat potential customers as an annoyance, and use bait and switch tactics.

Ordered flooring and two of the ten boxes arrived broken with the contents scattered about the truck. As per IFloor directions (e-mailed to me at the time of my order) I accepted the ordered and noted the damage on the truckers receipt. We called IFloor and they said they would ship out to more boxes ASAP. We were going to be out of the country so we asked if they could hold the order and ship it at a later date. No problem. The order arrived the day we returned. Great service. Would do business with them again. They never pick-up the damaged product and some of the boards were usable.

I purchased 500 sq ft of hardwoods. I got the shipment incomplete and called ifloor. They said the rest was on a different truck. It actually was never shipped. After 2 weeks all they can say is "Sorry." After trying to resolve through BBB I am now talking to my attorney.

I placed an order for 1,000 sq ft of the 1/2" Engineered wood for my condo in December. Due to the horror stories of the wood arriving damaged, I devided to pick up the wood myself at there ifloor store. Once I arrived they started packing the boxes into the Uhaul I rented and I noticed that 3 boxes were damaged. I was told not to worry and that I should use those boxes last when installing the floor and that they will replace them for me. I ook the wood home and installed it a few days later and had 2 boxes left (the damaged ones). I called them and they said they had no log of me telling anyone that I received damaged wood from THERE own store when I picked it up. I then told them that the iFloor representative took pictures and they told me they could not find them.
DO NOT BUY FROM THESE PEOPLE. THEY ARE CHEATERS! I am sure the 2 previous posters are iFloor employees portraying themselves as customers cause they have HORRIBLE service.

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