3.3 / 5
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12
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites
Based on 30 reviews
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Industrialladder.com Review
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Last update: Wed, Mar 9, 2022 1:19 AM
1)is this item in stock
2)when can I expect delivery
3)what will the total price be
4)research the company before you buy!!!! Especially if you have never purchased from them before.
I will never ever order anything from them again! Ever! With the late penalties I encured from passing the deadline of the job this brake went from $2,910.00 to well over $4,000.00 plus having to re-order from another company at a higher price ($400.00). The sad thing is all their competitors are well aware of these problems and told me how Industrial Ladder runs their show step by step!
1)warehouse was out of stock
2)the next warehouse is out of stock
3)manufacturer is back ordered
4)we finally have item in transit to our warehouse, we should get it today then ship it directly to you.
5)(I think I am here) We can offer you this other product at a better price
6)At this point you fight to get the refund or cancell your order.
What a joke. I thought I was going with a reputable company. Turns out my 6 year old daughter could run a better business! I will be ordering from Acme Tools Tool Crib of the North tomorrow! I can only wonder how did they get so big?
January 2, 2013 UPDATE: After much frustration, disappointment and yet another missed delivery date I cancelled my order with Industrial Ladder and Supply. I do have to hand it to them that they were exceptionally fast with getting the refund processed! I would also like to hand it to the salesman Will (not Bill). He did a good job of trying to get things going for me and keeping me up-to-date with my order. This debacle was not his fault and he did his best with the information that was given to him. My hat is off to him. But the bottom line is this was a disater and they have much to learn.
Brit Hull
The day they took it back I called Rick from Florida and told him that I refused It and that I closed out my Well Fargo card and to refund my money to a different bank that I use.. I gave him the new card# and all the information needed and he assured me that they would not return it to the old account and that they would refund my money to the other card.. I was then satisfied.. Two weeks later I called cause I have not recieved any refund and I was told that they have not even moved an inch on it.. After coplaining I finaly got them to refund the money, so they say!! After all this what do they do, they refund the money to my closed Wells Fargo account.. I am out $866.55 for the past month not to mention I still dont have a ladder rack cause Industrial Ladder has my money!!!! God only knows when and if I will ever get my money back soon!!! Going to call th BBB and file a complaint and guess take them to small claims court, they really leave me no other options!!
For anybody that wants to buy anything from this company be smart and don't!! I have been going through all this for 2 months now, its just not worth it!!!!
The order was placed on 24 April. On 27 April I received an email (from a human) that the items were out of stock; they were on order to be received in 7-10 days. I was to be updated in "the next few days".
About a week later I received a call on my cell phone. It was the middle of the afternoon and I was informed my order was to be delivered at 4:15 that day. I had made no arrangements to be home early, nor had anyone informed me my order was coming. Strike 1.
I asked the delivery man if he needed a signature. He said no, but then he said "but I can't get it off the truck myself." I have no problem with a delivery man leaving a shipment at the end of my driveway if he doesn't have the means to get it into my house, but if you need help unloading a shipment off of the truck then you deliver with two people. Strike 2.
I rushed home, had my wife rush home, and luckily we got there only slightly after the delivery truck did. It was just a pickup truck, and in the back... was a pallet-sized box of Attic Dek panels. Not six boxes of 24, but one giant unmovable box that weighed hundreds of pounds. Inside the giant box were 144 Attic Dek panels, placed rather haphazardly. There were also 144 bags of screws, seemingly thrown in randomly.
We wound up rolling the box (actually a cardboard structure with 5 sides, not 6) off of the truck as gently as possible, then pulling Attic Dek panels out one-by-one and stacking them inside my house. The bags of screws went into a bucket. I had no way to ensure that I had received the number of panels or bags of screws that I had payed for. Strike 4.
On 5 April, a few days after the delivery debacle, I received an email from Industrial Ladder: "Industrial Ladder & Supply Co. customer service is contacting you to ensure you have been contacted by a branch manager on your order. Your order has taken a little longer than expected to ship and we want to ensure you have been contacted by one of our managers on your purchase and given an estimated delivery date."
Needless to say I won't be ordering from this company again.
Jason took the time to listen to what I was needing. When I explained to him what I needed, he told me that my attic ladder was over 20 years old, and that the parts I needed, would be difficult to find.
He also did something unusual- he went on to give me the name and number of a company who could possibly help me, and they did!!!
I didn’t buy anything, from Industrial Ladder, today, but Jason’s treatment of me, and his willingness to go above and beyond, to help me, will persuade me to deal with this company in the future. If there’s a bad review, here, it will certainly not be Jason, who is responsible...
Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites
Industrialladder.com Review
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3 years ago
review by Rodneyup I.