infotechnow.com

I've been purchasing from Infotechnow.com for about 3 years. Their pricing is good, and they ship very quickly (usually the same day if my order is in by 12PM). I've never had problems returning an item later if I decided not to keep it. Definitely recommended.

You can't expect Gateway.com phone service (if that's considered "good") with most online stores, which is typical. But Infotech at least has an 800 number and people who understand the products they carry (and not on commission).

I have a reseller account with them, picked up a Kollance pc2-650bk at store, got home door was broken out of the box (the hinge), came back on mon when i had time after work they swapped it out but i had to drive down to koolance like 3-4miles away to get it (big bad imo) then that was taken care of then last fri the 26th i was just cleaning the dust out of my case and opened the door, and the hinge broke again (took it in they claimed i broke it not that it was like a defective piece, refused to swap it so im returning the case and letting the credit card co deal with it and they can kiss a 10k po account with a local big biz goodbye since they called me a liar and have no customer support....

update:11/29/04 went in and delt with Chad, Great guy he helped deal with his boss and kollance and got me 2 601 fronts and a replacement 650bk front for $25, for now they have at least kept the account with them.

I ordered an Asus laptop W7J from this store, and shipping took 48 hrs after order. (I live in CA) It was much faster than I expected, so I was very pleased. They have only Asus laptops but anyway they offer quite good price, so to someone has an idea to buy asus i would recommend this store. But the shipping tracking tool on the site didn't work properly. I sent an email to ask my shipping status, and they replied very fast.

I have purchased from Infotech for the last seven years and have found them to be a very reliable company. Like many other computer outlets they are not perfect but I would rate them in the top 10%. I have order over a hundred times from them and they have always been on time, professional, and sold a product that you can rely on. The few times I have had a problem they have always been willing to work it out.

I ordered a printer cable to be shipped 3-day Select. After a week of not receiving my order, I checked my order status online, to find that it could not be tracked via UPS. I called Infotech to find out what was going on. They said my order was never processed, and that they would take care of it and ship it that night. UPS tracking showed that my order was finally shipped 3 days after I had called them. I received my order 2 weeks after ordering it. As if that wasnt enough, the cable they send was the wrong one. Rather than deal with Infotech again, and possibly wait weeks for them to replace the cable, I bought a simple adapter to make the wrong cable meet my need.

I have shopped at Infotech's store in person. They have always had great service, parts, and prices. But they dropped the ball with this order.

Ordered my case and powersupply about midnight on saturday showed up on tusday. this was shipped UPS ground..

I called infotech today and was hung up on by accident and put on hold twice to find a incredibly simple part. When I called back the young man was dumbfounded that i would actually call back and ask if he found the part. Infotech has an extremely bad reputation locally for being very arrogant and rude. I sent a secretary to pick up some parts today and she was treated horribly. People all deserve the benefit of respect wether they are computer knowledgable or not. Unfortunately they are the only people in the area that retail koolance products other than Frys whose resources are very limited on koolance products. I also had ordered the part online today only to find out it was out of stock and I had to call them to find this out!

Infotech needs:
new management
employee attitude adjustment
more inventory
accurate website

Bottom line is most businesses only consider infotech a last resort but a no choice vendor becasue of good prices.

I dont want to put an invoice number down because I have an account with them.

I sent several emails for support on the two items I purchased. They was no reply to them and no reply to have me removed off your mailing list.

This was my first order with your company and for sure the last one. Your company has a very good web site and prices, but your support sinks...

I placed an order for (2) Koolance Chipset coolets, (2) 80MM Fan filters (5) feet of 1/4" Koolance tubing, and (1) Anti-Static wrist band though their webpage. I filled everything out and when it came to shipping, it said I had 7.40LBS! According to my calculations, this should be no more than 2 lbs IF THAT...no big deal so i thought....I decided to cancel the order and call their customer service phone number. After being transfered to "SALES" I explained what happened, and the guy said (and I quote) "What do you want ME to do about it?". I decided I wouldn't do business with this company from that moment. I can't comment on anything about their products, their return policy, etc...but I can say their customer service leaves a lot to be desired.

Wonderful company, i spent weeks looking for a good deal on the koolance water cooled case, then i happened upon their website, found the lowest price i have ever seen for it, and it included the best waterblock with it (which costs $44 from them or $55 most other places i have looked). Was getting ready to order online when i discovered they were located 20 minutes from my house. so i saved myself not only $130 by purchasing from them over anyplace else, but i also saved myself $40 in shipping!

Ordered Sunday, Processed on Monday and shipped that same day, recieved two days later.

I will purchase again from this company, my items were wrapped with care and even got some extra parts.

Thanks for the great service.

I started shopping at Infotech about 10 years ago. It was that small local computer store that I went out of my way to support and encouraged my friends to do the same, even though we lived about 30 miles away. The owner was very knowledgable, and the staff was very helpful. I moved out of the states for many years, and rediscovered the store a couple of weeks ago. I have had disappointing experiences there since then. The most telling one just happened the other night. I was trying to build a system that night with my nephew who was flying out the next day, it was 6:50pm on Friday night, and I had everything but the case. I had been in earlier that day, and already had the case picked out. They do not accept AMEX, so I had to make the bulk of the build purchase elsewhere. The store closes at 7pm M-S closed Sunday. I was stuck in traffic, and I called ahead to ask if it was possible that they could stay open an extra 15 minutes to allow me to come in and purchase the case. After a short pause, I was told that nobody wants to stay, so if I make it I make it. I arrived at 7:05pm. The doors were chained and there was nobody in sight. I expect the big brick stores to shutter their doors, but most of the time have been accommodated. A local store, needs to be much more customer oriented, and should look toward their customers as their friends or at least people that you need to treat fairly. If the staff sees their role differently, then I guess Fry's has my business.

I do not know where the management is for this place. Nobody that I have seen in that store looks or even acts as though they are a shift manager. The vibe seems to be too cool for school. I even had to listen to one of the employees try to sell a first time teenage gaming computer shopper and his father on SSD, water-cooling, and SLI Nvidia 680s to play WoW and Diablo III.

I stopped by their shop in Federal Way Washington on 9/2 and had a sales rep (adam) help me build my dream gaming system. The dream ended as soon as I got it and since day one had nothing but problems. While the tech guys are nice in general, I ended up having to diagnose my own problems that the techs were unable to figure out.

Original System:
Invoice Number: 507395

AMD Phenom II X6 1090T Thuban 3.2GHz Black Edition Six-Core Processor
ASUS M4A89TD PRO/USB3 ATX AMD Motherboard
Kingston HyperX 4GB (2 x 2GB) PC3-12800 DDR3 Dual Channel Kit Desktop Memory
Thermaltake TR2 RX 750W Power Supply
Sapphire HD5970 (Hemlock) 2GB Radeon Video Card
CORSAIR Cooling Hydro Series CWCH50-1 120mm High Performance CPU Cooler
2xWestern Digital Caviar Black 640GB SATA 6.0Gb/s Hard Drive
-Raid 0
Antec Twelve Hundred ATX Full Tower Computer Case



The first night I got home and put the system through its paces. It basically preformed terrible for the hardware installed. At first they thought it was a video card problem so we upgraded (aka I spent $240 more) the card to two ATI 5870 in crossfire.

After leaving it there for a couple days they pretty much gave up and let me take it home. I Thought it might have been a power supply issue so I had them upgrade ($160) to a higher watt output power supply. With the new power supply in, the cards actually preformed better and not worse in crossfire, although 2+ fps better is far below what it should have been doing. The second and unfixable (They refuse to exchange) problem is the processor. Even though they said it should have NO problem running my system, it simply wasn't up to the task. Turning on turbo core (boosts the processor speed) gave a boost to the frame rates in games, so it was very obvious this was the bottleneck.

So with all these problems based on their recommendations, the manager I talked to refused to exchange parts or refund the system. You would think that the company would take some responsibility based on their own recommendations, but that doesn't seem to be the case at Infotech.

I hope to hear from them and work this out. I'm in the process of submitting a complaint with the Better Business Bureau. For now though I recommend staying away from this company.

customer service was horrible as usual...the bigger these guys get the worse the service gets...if you arent as smart as the tech you are talking too he makes you feel stupid....i went in to purchase an athlon 64 3500 which there web site advertised for 259.00. i drove 1 hour to there store and they tell me that its a typo on the website and they have to charge me 299.00. even the most expensive retarded stores like best buy and circuit city sell it for less than that. here i thought i was getting a deal and i got ripped off. i went home and immediately tried to order it online like i had done 2 times in the past and sure enough they had already changed the price back up too 299.....another problem they charge 229 for there 64 3200 socket 939 in the store and they charge 197 on there website...i sure am not going to tell them about it as they will change the price back up and hurt us all.....i have since filed a BBB complaint with the local chapter and they have done there initial investigation and informed me via telephone that they are 100% in the wrong and are liable for false advertising....bottom line here info tech USED to be the best of the best computer stores in the entire pacific northwest and over the last 6 months there service, sales, customer service and overall attitude has gone in the crapper...they have pretty much ran everyone out of town and extablished themselves as a monopoly and just dont care...i will only shop there when i have no where else to go and need something on a short notice basis.

I have gone to this company for sometime now only due to the reason that the prices of thier items have been cheaper than most computer stores in the area. Most recently, I purchased a hard drive from them and they had just finished a new company exchange/refund policy. Because I bought it before the new policy, they refused to honor this and told me that this was my problem now. As most know in retail, bad customer service can be the death of a company. At this point, I hope it comes to that. No one there speaks english very well, and this makes it quite difficult to get a point across. After a good half hour of trying to get this drive replaced, I left the store completely unsatisfied and out a 20 GB hard drive. Needless to say, I'm quite dissapointed. This whole situation has ended my confidence with this company as a whole.

I have ordered from this company a couple of times now. Good store with good prices on most stuff. They need to inprove on there costumer services a little. I don't like that after you order you just have to wait and wonder what is going on with your order. No E-mail notification or updates and a little slow on the processing of your orders. All in all if you don't mind knowing whats going on with your order and sometimes waiting awail for them to ship then they are good. They did help me when I need to add more stuff to a previous order so I wouldn't have to pay twice for Shipping.

We searched online and found that this business has an active Facebook page with 238 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.