4.1 / 5
Trust Score
3.5
Reviews
4
Social
5
Featured
4.5
Technical
Is inpost.co.uk legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Linkedin account found with large audience
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Reviews Analysis
9
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Based on 8935 reviews
Smart.Reviews
4.1
9 reviews
Trustpilot
4.2
8926 reviews
Inpost.co.uk Review
We provide secure self-service lockers for consumers to collect and return parcels quickly and conveniently Including 100 contact-free delivery
Inpost.co.uk Customer Service Contacts
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Last update: Wed, Mar 9, 2022 3:05 AM
I called InPost Customer Service as soon as I received the email on 26th May at 11:59am and complained. I was told they would contact Hermes the courier and get back to me.
I also discovered I could send an email to couriers at Inpostdirect so I sent a message demanding a response to this issue. I only received an automated response and to date no reply.
I telephoned again today, 27th May, at 9.49am to Customer Services and asked the agent to escalate the issue. I was told he would pass this to his manager and that I would be contacted. 6 hours later and no one has bothered to contact me!
I telephoned again at 16:07 today and asked why no one had been in touch with me and was told a message had been sent to Hermes office and they were still waiting for a reply.
It has taken a whole month from despatch for me to be told they couldn't deliver the pack. That is an unaceptable length of time.
The deliver address has confirmedd they are open for delveries so do not know why courier could not deliver.
No one bothedred to use the contact phone number for help with the delivery.
No one is taking any proactive approach to this issue. I could at least have had a call back to say this was being addressed. Very poor customer service.
I have used InPost before and never had a problem. Very sad today to find that simple customer service actions are absent with customers left in the dark. A little care and action would go a long way.
Still waiting for any reply.
UPDATE: They lost the parcel!! Received £3.94 compensation plus the £6.06 cost of sending the parcel. Very confusing as compensation came ftom InPost Direct who it seems are a separate company to InPost. Actual delivery was in hands of Hermes. What a convoluted setup with no transparency for the hapless customers. Will not be using the service again. Very poor.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
2 deliveries to addresses less than 30miles from my home and not only is it held at a random hub with no explanation, the customer service response was useless. My parcels were sent on a Thursday and it's now Saturday and they are not with my customers, this means they won't arrive until Monday, is that "24hrs locker to door"?
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Especially useful during the outbreak. Recommended. Just pack everything well with lots of bubble wrap.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Inpost.co.uk Review
We provide secure self-service lockers for consumers to collect and return parcels quickly and conveniently Including 100 contact-free delivery
Inpost.co.uk Customer Service Contacts
No contact details for this company.
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Very easy to obtain parcel by scanning QR code or insert PIN
Lockers available 24/7
3 years ago
review by Mariola
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)