Interstate Removals

Used Interstate Removals for my move from Adelaide to Perth. I was not contacted the day prior to the move regarding pickup times, and all emails have, to this day, remained unanswered. All I received on the day of the move was a text telling me to call a number to confirm pick-up time for that day. Pretty disappointing given that I was told I would be informed the day before.

In the lead up to booking and paying the deposit, I was contacted multiple times over the course of 1-2 weeks. As soon as the deposit was paid, all correspondence was ceased.

I booked a Sydney to Melbourne move months ago. On the day, the company called to say they could not do the move. I said I had travelled interstate especially. When I tried to call them to check options, they didnt answer the phone. I was forced to book with another company and pay a premium. To be fair, they were apologetic afterwards.

I could not recommend this company enough I have now done two moves with them from Melbourne to Adelaide. Hannah your customer service is truly one of a kind You removed all my stress especially when it came to relocating all my dads memories. No issues what so ever and pick up and delivery on time and not expensive at all. I will use this company again for any of my moving needs.

Just wanted to compliment your company on providing exceptional customer service - very high standard of professionalism of your driver and offsider in delivery of my furniture (20 cubic metres Qld to Vic).

I can say after many years of using various companies (including Toll for previous interstate moves when I worked in government for 15 years) your company was exemplary in every possible way including their administration team in organising my move.

Your company has proved to be the best removalist company in every possible way.

Thank you and I will and have already recommended your company to others.

Michelle

I Moved interstate from Brisbane to Melbourne with 3 month storage. Terrific and helpful service from Troy and Hannah online who answered all my questions and last minute changes. Great team of boys collecting and dropping off. I was recommended to use interstate removals and I will forever use them- they are professional, patient, quick , on time and safe. Thank you so much to the whole team!

We moved our stuff from Sydney to Melbourne, my partner was not well but Jack & Dimitri were very helpful and friendly. From the time I rang the office they were very helpful, we were on a tight budget and we needed help. Troy and Lily saved us, we are so grateful. I recommend Interstate Removals to anyone looking for a removalist, we all want to deal with good people in our homes, what more can I say we were happy.

I was moving from Sydney to Melbourne and was worried about all the hassles. But Interstate Moving made it so easy. The timings were a bit off, but it turned out to be manageable as Hannah, the senior manager, was very responsive and kept me updated every step of the way. The movers themselves were very efficient and helpful. I could tell from my previous moves that the men were skilled (not just muscles, but technique as well). Will definitely use Interstate Removals again in the future.

I arranged to move my things from a storage space in Melbourne to Gold coast.1)poor communication of office staff about estimated date of my delivery.2)no phone call from driver till half an hour when they reach..Then rude on the fon demanding us to be there
3) physical aggression displayed towards my friend whose car was in the way of the big truck
4)only when I threatened to put poor review then I was offered $100 off but that morning driver demands payment from me in a rude manner
Poor experience overall....

My husband and I recently relocated from Victoria to Far North Queensland. We chose Interstate Removals due to competitive pricing, great customer service (from [name removed]) and being told it would arrive within (roughly 7 days). Once the money was paid, this company couldn't care less about their clients. Below is an email I sent [name removed] (the manager) on the 12th of April 2019 after we had our furniture delivered which paints an accurate picture of our experience with Interstate Removals. It is now the 22nd of April and have had ZERO response from [name removed] or anyone affiliated to the company. Although I have not attached the photographs of the damage to this review, I did send them through to [name removed].
I feel absolutely betrayed and disgusted by this company and urge others considering using Interstate Removals, to think again. We consider ourselves reasonable people and understand things don't always go to plan, however to conduct themselves in the way this company has is nothing short of terrible. Due to the lack of any communication from [name removed] (or any person from the company) to even try to address my concerns has left me no other choice than to contact the industry ombudsman in relation to this matter.


Good morning [name removed].

Thankyou for your call at the beginning of the week to see how our move went from Victoria to Queensland. We have now finished unpacking and can inform you of how we went.

Unfortunately we were not overly impressed with the service provided by your company. In the beginning i was extremely happy and [name removed] provided excellent customer service. However it seemed that once i had paid the money, she disappeared and it was difficult to obtain any response from you. This was primarily about when our furniture would be delivered. I obtained multiple quotes from other removalists and chose yours for the following reasons:
-great service from [name removed] which instilled confidence in your company;
-a competitive quote;
-information provided that the furniture would arrive within 7 days.

After arriving at our new house and speaking to you, i was informed that you didnt know when it would be delivered and you then told me anywhere from 2 weeks. Im sure you can understand the distress this would cause a client?? However instead of trying to appease the situation, you became quite short and stated “well its not going to change anything “. After this point, it was extremely difficult to get in contact with you.

I was absolutely disgusted when I received a computer generated text message (which i had to assume was from your company as it didnt say who it was from) stating i owed another $750 because apparently we had more furniture than you quoted for. You then went on in another text message to say if i didnt pay by COB the following day our furniture wouldnt be delivered. The fact i paid it the day I received the invoice and then rang and left multiple messages without any response until after COB and via email is nothing short of terrible customer service.

When i did speak to you i told you i would pay the extra and did not question it, even though i was seething about this! I felt it better to just pay it so you didnt hold our furniture hostage. Lets face it, you certainly had destroyed any confidence by this stage.

My question regarding this extra $750 for 3m extra space is: how did you actually come to this?? Considering i provided you with the exact contents to be moved and at no stage was there any size limit on the quote would suggest to me thats your issue not mine... the original driver stated to us that we didnt have much furniture at all. At no point did he mention anything like it was more than quoted. You did not contact me whatsoever about this issue and it was over a week between my goods being collected and your subsequent invoice. It was quite disappointing you chose this way to conduct your business. $750 is a lot of money, but as we chose to do the right thing, we paid it. I still don’t understand how you could obtain this information but couldnt tell us where our furniture was or when it would be delivered. I believe this is extremely unprofessional and would go as far as to say it’s misleading and taking advantage of customers.

So, finally after we received our furniture we were even more disappointed. When i booked this, I informed you that there were steps up to our house. Yes i was charged extra for this which I completely understand and have no problem. However can you please explain to me what this extra cost goes towards when only one delivery person arrived and my husband had to carry our own furniture in and help the driver!!! This seems again like you are taking advantage of customers!

This then brings me to the damage caused to our furniture. I have attached some photos. Our coffee table has multiple deep grooves out of the legs which werent there before. I can understand minor scratches but these are deep marks. Completely unacceptable. What was once a lovely coffee table is now damaged and cannot be buffed out. And before you say it, no my husband did not cause this when he was forced to help move the furniture.

The next photo is our computer desk which now has an oily stain on it which no matter what i have tried, cannot be removed. I have no idea what it is but it has damaged the desk.

In addition, our computer no longer works which is now an extra expense to fix it and our hall table has been taken apart and the screws have disappeared. As such once again we have to shell out more money at our expense because of your company.

I would appreciate a written response to my email to address the issues i have raised.

To be honest, if i had known i was going to receive this low level of service, i would not have chosen you company.

I look forward to your response, especially in regards to the extra $750. Once I receive a response, i will consider whether i then contact the industry ombudsman to discuss further.

Quite frankly, after recent articles in media about hassles with dodgy "backload removalists" I was bit worried... Called several times prior to our move from Sydney to Gold Coast, but still had a doubt... However, everything went exceptionally well on the day, thanks to Lincoln and his crew we had our furniture picked up, taken care of and delivered exactly in agreed times and same conditions as before. Great service, great communication and very reasonable price. Highly recommended!

Oliver

We had a relatively small move from Melbourne to Sydney but required it at short notice. Hannah was great to deal with and helped us organise pick up for 2 days later. The goods were picked up in Melbourne on Thursday and delivered in Sydney on Sunday morning. Shannon (delivery driver) was great and went over and above his duty by unbolting our couch to get it through the front door (no way it would have fitted otherwise) and then rebuilt it once inside. We didn't even have to ask... he just did it!

Recently we had to move interstate from Sydney to Melbourne. After searching on the internet for decent removalists who can do interstate I decided to try Interstate Removals. Key criteria for me was decent price, reasonable delivery time and careful attitude to me as customer and my stuff. I know that many removal companies charge ridiculous money and apparently specialise on moving art and statues otherwise it's easier to sell everything and buy again. Out of reasonably priced companies many damage half of their load and don't care about their reputation or take entire week to deliver. Based on internet reviews on multiple websites I decided that Interstate Removals offers decent price (at least not overpriced for what you get) and has good reputation in general. So I called them, received a quote for my move, compared it against other competitors and finally paid my deposit.

In Sydney we were staying in 2 bedroom apartment plus basement storage. In total our stuff was about 22m3. Three guys came right on time as promised, quickly loaded truck and were generally polite and friendly (which was a surprise to be honest!). In three days the cargo got delivered to the door of our Melbourne house and quickly unloaded. This time it was different people but again very friendly, polite and professional. I am very happy with Interstate removals and will definitely recommend it to everyone and will use again if I have to move interstate. By the way, they also offer express delivery for the next day instead of 3-4 days standard, but it made no sense for me.

PS: we noticed that one table leg got missing when we finally unpacked. We contacted Interstate Removals, but were sure we will have to look for spare part. Luckily our leg was found and got delivered the next day to our front door.

I had some items moved from storage in Byron Bay to Jan Juc. Because it was from one regional area to another other companies were unable to do the move for weeks. Interstate Removals were able to do it within the week and the cost was extremely competitive. The driver was in communication via text and call so I knew when to expect my goods and they arrived on time. Thankyou to an all round positive and stress free experience.

I moved from NSW to Melbourne. Moving interstate was an overwhelming task but, i was just so thrilled with the service from Interstate Removals. They made everything such an easy and stress free process. The staff were extremely efficient and always keeping me updated. On the day the delivery guys came and completely put me at ease, they took excellent care of all my belongings and very friendly. I new all my belongings were in good hands!
I would highly recommend these guys, wonderful to deal with and took very good care of everything!

I used Interstate Removal Service to the pick up our purchased in Sydney delivery to Canberra. Comparative price, Prompt reply and reliable service. Will definitely use their service again for future needs.

Very disappointed with the move from Geelong to Everton Hills Queensland, considering they deliver to Brisbane daily. It was a small move with 4 large items. We were contacted the day before pick up to ask if pickup could be changed to that day before scheduled (Monday), I agreed as all was good to go. We required the goods in Qld no earlier than 5 days later (Friday), and were told the goods would be there either that Friday or at the latest Monday. Friday I called to ask when they would be arriving and was told early the following week. Mon or Tues. Monday came no call from them, so I called again and was told it was up to the driver to arrange delivery and given the drivers phone number. I called the driver and was told maybe Friday or over the following weekend. I had arranged to be up in Qld from Victoria so I could install the goods sent up and my return flight was on the Wednesday.
which meant delivery was going to be 2 days after my return to Geelong. There was a no care attitude from the owner of the business [name removed] who has a standard verse of reply, "we can't be held responsible for delivery of goods, I don't know what you want me to do about it." Finally the driver got back to me after many phone calls to arrange delivery, Then when Thursday came and I was back in Vic the driver called to say he could deliver the goods on Sunday (13 days after pickup), but the driver also said as the delivery was not paid for and if I didn't pay straight away he was going to take the goods back to Geelong and he didn't care if we called the police??? The delivery was paid for before they had even left Victoria on the first Monday. The driver kept using he's lack of English as an excuse anytime I called for a delivery time. Not a very good company if you want your goods to be delivered in an acceptable time period. I had read the reviews online but my experience was definitely not a pleasant one.

My move was that of a studio apartment and from Melbourne to Sydney. The move was prompt and efficient. It has been an absolute pleasure to work with such a professional company as Interstate Removals and will be sure to recommend to friends in Melbourne. thank you so much :) I am one happy customer!

Interstate removals recently moved my belongings from my apartment in Manly, Sydney to Adelaide. Not only was the service efficient and effortless, I even got my stuff delivered on time with no waiting around. Highly recommend this service to anyone moving interstate!

My move from Melbourne to Sydney with Interstate Removals was perfect. I struggled to find a removalist who could guarantee the pick up and delivery date upon booking - this company was the only one, who did it at the lowest price! Their service is reliable, timely, and they kept in touch with me the whole time. I'm keeping their details on hand for my next move.

I moved a two bedroom apartment from Sydney to Brisbane, requiring 5 weeks storage in Brisbane while I found an apartment.

The day before the move I called to confirm the time. They knew nothing about it although a deposit was paid.
In Brisbane, storage of my assets was subcontracted to a company in Logan.
Re delivery was stated as $200 and in writing on the invoice.

The subcontractor advised re-delivery is $360 and charged storage by the month (requiring me to pay ~8 weeks storage fees).

The subcontractor advised they would arrive at 8am on Friday. They turned up at 3pm. When i asked where they were around midday I was advised "They are on the way, if i didnt like it, nect delivery time was three-weeks away as the boys are on the road."

On delivery it became apparent my table had been damaged beyond repair and one mattress had been 'misplaced'.

I did my research and believe Interstate removals are a professional company, however when they subcontract without your approval and refer all your inquiries to the sub-contractor the professionalism and integrity originally paid for is lost.

I have moved on. This review serves to inform people of my experience so they may make prudent decisions.

Dave