IONOS

Have been with 1&1 now IONOS for 20 years, still happy no problems

I took out a contract with IONOS last year with email/domain names etc but the Corona Crisis has meant the company never got off the ground but they were super helpful in the first instance & honestly can't fault them. In the future If I launch another business I will use IONOS again. I have just cancelled my contract due to the above reason & I have to give a big shout out to Serena ( Scopel) in billing/accounts from IONOS who was brilliant in dealing with the closing of the account - very speedy & professional & friendly so hope IONOS read this as she was fantastic in dealing with my enquiry. 10/10 from me

On 25th May 2020, I posted a review. Naomi replied and asked me to email Ionos with more information, which I did two days later.

Naomi said, "Once I have this information, I will see what we can do for your account."

I have heard nothing. I was ripped off by Ionos and Naomi made a promise to act, but she did nothing. A culture must permeate the company that has disdain for its customers at its core.

Perhaps, Naomi, you would like to do what you said you would do?

(Strange ... this is the second time I am posting this follow-up post. My first follow-up post (essentially the same) just disappeared from Trustpilot, likewise a number of other negative posts about the company. How long will my one star review remain?)

A real struggle

I only used IONOS because 123-reg was not working today for some reason and I won't rush back - when I had negotiated the bewildering array of optional extras/offers I could pay for to Secure my Domain or Pay for year two and get year one for free, I had a real fight with the system to be permitted to enter my address correctly. It took four or five attempts before the address was accepted. A typically British website - it doesn't work well enough and someone else is no doubt to blame.

I had been with Ionos (formerly 1&1) for 17 years. After the rebrand, they moved me on to progressively more expensive packages. In the end I was paying almost 3 times as much as my original contract, despite having even fewer domain names.

Their uptime is excellent.
Customer service, used to be good, but has deteriorated over the years. . The worst I had, the guy could not speak good English and was unable to understand basic IT terminology.

The web interface they provide was excellent so I'd credit them for that. Some years ago it was redesigned and was rubbish to navigate, but then that was ditched for a much improved layout. It is easy to obtain and change settings without too many mouse clicks.

For the package(s) I had, only one free (basic) SSL certificate was provided, with any more costing extra. They don't support the use of free certificates from the likes of Let's Encrypt either.

this feedback is mainly for Ben Handley who really helped me today. I was stuck trying to resolve my mail issue , and he is the only guy who really resolved the issue for me. Great customer service

Have never had a problem with 1&1 Ionos and they keep me up to date with any issues regularly

I’ve copied the post below from my post on Trustpilot which I made on 25th May 2020. On 27th May 2020,I did as asked by Naomi, sending an email to the email given from my registered email, with my account number and a screenshot of my post on Trustpilot.

The response? Well, I live in hope that someday it will arrive. No rush though. Take your time.

I am merely a customer who has been ripped off.
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Updated 25 May 2020
Sneaky how my contract was pushed up to…
Sneaky how my contract was pushed up from a basic price to premium with email notification wording done in such a way as to obscure that this was price hiking. Just disgraceful.

Here is an update and a bit more about it. After a very busy few months, I now have the time to state what really annoys me. Without my permission, I was moved from 1 and 1 Pro to Premium. My monthly bill went up by £18. I never wanted Premium, never asked for Premium, but you decide I am having Premium and bill me for it. I have changed my plan to go back to the most basic price (why should I have to spend my time undoing what you have done wrong?) and you owe me a refund for all the excess payments you have taken. I have been with the company for 17 years and you rip me off.
Reply from IONOS | ionos.co.uk
27 May 2020
Hi Sam,

Sorry to hear your not pleased with our account. I am more than happy to look into your account. As I can't link your account to this review, please send me an email to help@ ionos.co.uk from your registered email address, quoting this review and your account number.

Once I have this information, I will see what we can do for your account.

Thanks,
Nadim, IONOS

Such a bad webhosting company so happy to be with my new host support tickets go on for days with out response. I had a locked file on one of my domains what should be a first line fix but went all the way up to second line after 3 days had a response of just delete the file at this point I gave up. I sent a complain in and was told it was unreasonable to complain about the delay in responding because of the coronavirus pandemic.

I think it is amazing that a web hosting company can not even put on a auto responder on the email addresses or update the website to show the current SLA they are working to.

Also they keep selling the product in the UK as having your own personal point of contact. I was never able to contact this person like many other people.

The hosting is being sold cheep for a reason avoid at all costs.

Aso like many other people stuff got added to my contact with out me asking this was never looked into, all I was told was you added it. When I had not looked at all of the other reviews where they have done the same either they had a data beach or something along that line as so many people have had products up graded or added to their account with out getting a response

Great knowledge, Service, all resolved in 5 mins.. Great team member - Christopher Jones

I've been on 1&1/IONOS on behalf of a client and due to the limited access they provide, I had to speak to a support agent/s to ask them to help finish implementing the authentication records I had just generated.

After ploughing through 3 support agents it's clear that they have no idea how to authenticate emails or even apply the settings.

Every time I asked them a question they replied with something totally irrelevant.

Email authentication should not be this frustrating. These guys clearly don't give a toss.

They charged me one additional month after cancelling my business mail....
Hidden costs are signs of non professional people.
Went for bluehost, never got disappointed again.
Stay away from them people!

What can i say ive been a customer now for around 6 months,cancelled some contracts of which 1 i strangely enough i am still paying for,i Dont want any excuses the contract has been cancelled SIMPLE i should not be paying for it,over the past 2 months the service has got PROGRESSIVELY WORSE with more downtime than Uptime,still being billed for the full month though NO changes there surprise surprise.If this is customer service and reliability well i can do without that,i will be moving to a new host of which i have already looked into.Thoroughly dissapointed,NOT RECOMMENDED.As others have said in there reviews if you want a headache and more downtime then this is for you.Billing is not accurate as well,when you try to pay a bill it doesnt come off straight away there is not an option to pay for overdue invoices either they simply cut you off and leave you hanging.I honestly expected better than this but it just seems like the old 1&1 no difference there.Do yourself a favour and avoid them at all cost.

Excellent Staff,
Reece Errington was very kind to help, I would more stars if I can...

We found that this business has an active Facebook page with 343815 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.