irugs.co.uk

3.7 / 5

irugs.co.uk

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

2

Reviews

5

Social

5

Featured

4.5

Technical

Is irugs.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

27

reviews

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0

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Irugs.co.uk Review

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Last update: Fri, Feb 9, 2024 3:38 PM

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Irugs.co.uk Reviews & Complaints (27)

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delivery 3.8 /5

price 2 /5

quality 2.3 /5

refund 2 /5

customer service 1.3 /5

Do not buy from this company. They are not UK based to start with. I paid £219 for my rug, within months it has faded of virtually all colour. Company not interest, they said this is normal! They state rug is ‘colourfast’ it’s not!
Read all the reviews on Google, it’s shocking!
1

1 year ago

review by SueKellaway

#delivery(4/5) #price(3/5) #quality(1/5) #customer service(1/5)

The rug arrived in good time but was very inferior for the price so I asked to return it, this is where it gets difficult you can only return to Switzerland or US at your own cost. I was quoted £79 by the company so I arranged postage myself at £34. If I had known this I never would have used this company, I have ordered many rugs from Wayfair at much better quality and prices and confident I could return if needed. Please be warned that this company is not a good one in my opinion.
1

1 year ago

review by RitaRickerby

Well I love my rug-I ordered in knowledge I’d have to pay return postage as stated on website and on reviews so planned to sell on an auction site if I didn’t like it but I love it-not wool but still looks expensive-velvety look and easy to clean so for me with new puppy is ideal-opted for a vintage faded style as these don’t look so bad not been wool-mine looks ace!~shipping no probs and free from US to Uk-delivered in under a week-will definitely buy again from irugs-?
5

3 years ago

review by Helen

Absolutely outstanding service I received from this company. I was quite disappointed when I got a rug delivered which was different to the one I originally ordered, don't get me wrong the quality of it was excellent but it wasn't the one I wanted. Decided to send an email and made a quick phone call to the firm. I was ready to send it back and wait for the proper one. A lady on the phone was very professional and understanding , apologised for the mistake. She said that the proper rug will be sent out immediately and to my very surprise she offered me to keep the wrong one as well. I just received the good rug five minutes ago it is brilliant quality, looks even better than on the photo, I will definitely use this company next time and recommend it to everyone
5

3 years ago

review by Adam, Polska

#quality(5/5)

I have tried to contact irugs about a rug return, I have emailed,phoned, and they do not reply, when the rug was delivered I thought there had been a mistake,because I paid £189.00 for it and it was worth about£20.00 because it was wafer thin and had a crease which I could not remove,the company is American and trading in the uk,and the advert makes you feel that you are dealing in the uk when you are not ,very misleading,I feel I was totally ripped off,I have asked for assistance to help me return the rug because I am shielding with the corona virus and cannot fo out because I have cancer,and I do not get any reply from irugs,I am stuck with this rug,which will go to recycling this week at my loss of £189.00 my advise,do not,do not, do not buy from this company.
1

3 years ago

review by S. E.

As with many of the people below, the rug I received was of poor quality and not the colour I was expecting. The person on the customer service line is pleasant and offered me a 50 pound refund on my rug of 99 pounds. This shows how much the rug is really worth. I decided to still return and have been trying to nearly 3 weeks. I was told it would cost me 22 pounds to return or now I could have 25 pounds off or 25% off a new rug!!!! If I was going to take the money option I would have gone with the 50 pounds option. Anyway, I am still waiting for TNT to contact me as this company is not in the UK, but the US and Switzerland. I haven't heard anything from TNT despite numerous e mails and yes I have looked in my JUNK e mails. Still waiting for my refund. Buy local and check reviews. I am normally meticulous at reviewing before I purchase, this one slipped by me. Don't make the same mistake
1

3 years ago

review by Marcella

#quality(1/5) #refund(1/5) #customer service(1/5)

The rug I bought is stunning- even lovelier than it looked in the website. It's a chindi ragrug style. Delivery was expected to take over a week, but it arrived within 3 days! I was hesitant to try an unknown company, but am really happy with the rug and delivery.
5

3 years ago

review by E. N.

#delivery(5/5)

Please do not purchase as they will scam you into play extra charges. I ordered a rug in June, unfortunately it was not true to colour so I returned it. They said I would have to pay the returns shipping charges which I thought was fair. However, after chasing my refund I got a fedex bill. This was not for the return but in fact for the original delivery. The refund has been paid for already and now I was asked to pay another £51.91 for the original import. When I bought the item it said free shipping as it does now if you go to buy an item. Please do not buy as they will send you an import bill.
1

3 years ago

review by Davinder Kalle

#delivery(1/5) #refund(1/5)

The rug I received bares no relation to the photograph, it is very cheap quality and does not lie flat despite folding it as instructed I wanted to put it on a wooden floor but it slips all over the place. The company says its Uk but it isn’t and you have to pay shipping to the US or Switzerland to return. Terrible quality and rip off for returns. Don’t buy!
1

3 years ago

review by Unhappy customer.

#quality(1/5)

DO NOT BUY A RUG FROM THIS COMPANY! They try to pass themselves off as UK based but they are in US. The Havana rug I purchased is faded in colour, very thin and cheap looking. It is still wrinkled 4 weeks later. Very overpriced for its (obvious) cheap quality. The most expensive online bad purchase for me to date.
1

3 years ago

review by D. R.

#price(1/5) #quality(1/5)

Absolutely terrible rug and a con attached. Cheap con trick. Halved the price when wanted to return it and when eventually agreed ,wants to charge £40 for return. You think you can do that? WE ARE TALKING TO THE BANK AND THE CONSUMER ADVICE . DO NOT BUY FROM THIS CON COMPANY.
1

3 years ago

review by RUSSELL

#price(1/5)

Nothing like the colour shown on advert. Poor quality on binding. All together scam company. No one will answer me on phone or email in respect of getting return details and refund. DO NOT ORDER FROM THIS COMPANY. ! !
1

3 years ago

review by Sandra

#quality(1/5) #refund(1/5)

Customer service is terrible, I've sent 5 emails and no replies. My rug was returned by Fedex. I am still waiting on my refund. It cost me £60 to return to Switzerland despite the company advertising irugs.co.uk , I may need to reach out to my bank to help, purchase was over £500.
1

3 years ago

review by Annie

#refund(1/5) #customer service(1/5)

Omg, this company is not legit. Customer services doesn’t even exist, just an automated reply system for emails. I want to return a poor quality rug and can’t get in touch with them. Absolute farce and they’re not even based in the UK even though they use the name IRUGS.UK
1

3 years ago

review by J. M.

#quality(1/5) #customer service(1/5)

I bought a rug. £179 in sale. Original price £300 very obvious flaw poor quality rug sent pictures but company say not damaged. To cost £22 to return refused to accept responsibility. Have taken up with trading standards but company is not British so can make their own rules when on phone I asked if the company wa in Uk. Told yes. Knew it wasnt they talked dollars and even suggested I put it into a thrift shop. Would not recommend this company at all
1

3 years ago

review by Q. R.

#price(1/5) #quality(1/5)

Customer Service does not exist! Have waited more than 15 mins, three times trying to reach them both morning and afternoon, but then it just disconnects saying that there is no one to take the call. Have also emailed and got an automated reply. Waiting for someone to come back with option for returns. Not worth it. Just avoid!
1

3 years ago

review by shan

#customer service(1/5)

Been over a month and haven't received anything from them. They haven't bothered to reply to my emails. Absolute scam artists and I will turn up at their office to get my money returned if I have too.
1

3 years ago

review by HAYDN MORGAN

Atrocious quality rugs topped only by the most useless "customer care" team I've ever had the misfortune of dealing with! I can't recommend strongly enough buying from literally anybody except irugs
1

3 years ago

review by E. V.

#quality(1/5)

I bought a £130 runner rug from iRugs UK. It was the wrong shade to how they described it and as they advertise that returns are free I tried to return it. They don't give to return address to the US only to Switzerland, even saying that's not the correct address to return it to. I have sent emails and phoned but still they won't give an address. The name iRugsUK is misleading as one is not aware they are are foreign. DO NOT BUY FROM THIS COMPANY unless you have seen the rung first cos you won't get your money back. I will take this off and apologise if I do get a full refund
1

3 years ago

review by Sheela U.

#refund(3/5)

Bought a rug from the sale and only after I ordered I realised it was shipping from USA, I was very pleasantly surprised when the rug arrived 3 days later. All taxes / import charges are paid by iRugs so no additional charges. Rug was as perfect.
5

3 years ago

review by Guest B.

Irugs.co.uk Review

No description for this company.

Irugs.co.uk Customer Service Contacts

No contact details for this company.

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