Jagged Globe Climbing and Mountaineering Expeditions

4.8 / 5

Jagged Globe Climbing and Mountaineering Expeditions

4.8 Great
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4.8 / 5

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4.7

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Jagged-globe.co.uk Review

Climb Trek and Ski - trips to every continent of the globe From skiing the Alps to climbing to the summit of Everest

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Last update: Fri, Jul 29, 2022 6:24 AM

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Jagged-globe.co.uk Reviews & Complaints (31)

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delivery 4.7 /5

price 4.7 /5

quality 4.7 /5

customer service 4.7 /5

on-time 4.7 /5

During covid I could not get my deposit back so I re-scheduled for this summer. I was told on Tuesday that my trip departing on Friday was cancelled due to an insurance issue. They ruined my holiday and on top of everything not willing to pay for any incurred costs such as my plane ticket.
1

1 year ago

review by fl0rian

#delivery(1/5) #price(2/5) #quality(1/5) #customer service(1/5) #on-time(1/5)

I've done four trips now with Jagged Globe and continue to be super grateful for the expertise and patience of their staff and the quality of their trips and courses - the focus is always on safety and ensuring you have the best possible experience.
4

3 years ago

review by P. H.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I was on a JG trip in Nepal during the earthquake in 2015. They were helpful, responsive and caring, including to my very worried family. They provide a solid service and are interested in people as people, rather than clients. I am happily traveling with them again this year.
5

3 years ago

review by Jane V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

After going on several trips with other companies i decided to use Jagged Globe for my first visit to Nepal.

When i booked i was sold the benefits of having a UK leader for the trip (over a local guide). This obviously adds to the cost of the trip.

But Jagged Globe took the decision to join 2 expeditions together (presumably to make more profit) and we found ourselves completing the last 5 days of the trip without the UK guide or a cook we had paid for. While the other expedition carried on with these benefits.

The fun went out of the trip. The local guide was uncommunicative, refused to walk with us and suddenly out us on a hugely restricted budget for food. Telling us we could only have one item from the menu. On the morning of the flight from Lukla we had to knock on the doors of the lodge for 20 minutes at 5.30am to wake up the guide an get our flight tickets off him. A stressful end to a trip that was brought about by presumably a cost cutting exercise by Jagged Globe. We caught the flight by the skin of our teeth.

I felt our expedition was treated as a lesser trip than the longer one we were joined with. When approaching Jagged Globe with this matter they were very offhand and dismissive. I did not get the trip paid for.

Never again.
2

3 years ago

review by H. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This is my second trip with them, and the first trip was well lead, and everything covered as advertised. So for a trip of this cost and experience I wanted the same service, and have not been disappointed so far. From correspondence when I booked, to the more recent updates about travel in Nepal, and the pre trip weekend was fantastic, to put a face, voice and personality to the team was brilliant. Highly recommended
5

3 years ago

review by Morag Anderson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Rosie, Stephanie and Natalie are always thorough and prompt and precise in handling booking arrangements. So excited to begin our trip soon.
5

3 years ago

review by Annie Price

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have just returned from a superb week in the Stubai (Austria). The organization was smooth, and the leadership was excellent. Despite having my skiing skills stretched, I always felt as though I was in safe hands. Andy Owen is a first rate guide, who instills confidence and exudes experience.

The huts were cosy, comfortable and the food was excellent. The skiing was amazing (although tough!) and I wouldn't hesitate to recommend JG and Andy to anyone considering a trip. Thank you for another stunning week!
5

3 years ago

review by Lizzie Norton

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Yes, plan the Italian Haut route next year
5

3 years ago

review by Alastair Olver

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Everyone has been so kind and helpful since day 1. Special kuddos to Natalie P. she is the greatest - extremely patient, she gave detailed answers to all my questions (trust me there were a LOT of them!) I am grateful for her support throughout the process. I am leaving into Patagonia in 10 days, more confident that I could have hoped. THANK YOU JG team!
5

3 years ago

review by Celia Joachim

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I live in the United States, Stephanie and Rosie were very good about communicating quickly to questions and requests despite the different time zone. I really appreciate all the help and I am very grateful I was able to find this company and book this trip. Thank you
5

3 years ago

review by Jenny Rosenthal

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Had a great week in Scotland, the team are excellent, very friendly and helpful. Accommodation and food included in the price was surprisingly excellent too.
I will definitely be back for more next year!
5

3 years ago

review by Ben Maxwell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Climbed Kilimanjaro with Jagged Globe this autumn (2019). The trip was well planned and executed, with a thoroughly professional leader in charge and an experienced and capable support team in Tanzania. The administration and preparation was excellent. They are not the cheapest on the market, but they bring a mountaineering focus to the trip rather than just travel; I thought they were good value for money. I would be delighted to travel with them again, and probably will!
5

3 years ago

review by Ted Weber

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered a sleeping bag from website said it was in stock but it turns out it wasn't and therefore wasn't going to arrive in the promised 3-5 working days. Got an email saying order completed straight away so assumed it was on the way. Got an email late in the day 4 days later saying it wasn't on the way so now very concerned about how I obtain a suitable sleeping bag in less than 5 days for a trip next weekend. Only saw message 24 hours later after shop and offices closed for the weekend so unable to discuss situation until Monday when it really will be too late to do anything else to resolve this.
Also very annoying to receive these surveys before product arrives and before it is even dispatched (again gave the false impression to me that it had been sent out), although looking at it now it seems to be for the trip not the shop purchase which again confused matters for me leading to me thinking my shop purchase was on the way which it was not.
4

3 years ago

review by M. Q.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Answered my queries and were helpful, it was good that we had the preparation weekend in Feb 17, I felt that they cared about my safety and well-being, they provided relevant and useful information about the trek and what I should expect, the staff were friendly and professional
5

3 years ago

review by Elizabeth Mooney

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Jagged Globe's thorough, well-thought-out communications to me in advance of my course were excellent at preparing me for the week of Scottish winter mountaineering. I got in contact by phone about an equipment query and was assisted by a friendly and knowledgable staff member who answered my query in detail, which strictly speaking they did not need to do - I was grateful for the willingness to help and the professionalism.

On the course itself the staff were experienced and very well organised. We had a good selection of different routes to learn on each day thanks to their expertise in understanding the conditions and geography, and despite relatively poor snow conditions. The quality of the instruction was great and the staff were always very conscious of safety, looking after team members as we practiced new skills.

I think this was a well-designed course which has provided me with very useful skills, both for UK hills in the winter but also applicable in the Alps. They are clearly well organised and thorough, so I would definitely recommend the Winter Mountaineering course.
5

3 years ago

review by T. Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

In the last 10 years I have ski toured, trecked and been mounteneering in Nepal, all over Europe and in the UK. On every trip Jagged Globe have been superb. There have been problems on occasions but either the office or the staff on the ground deal with the issues and keep the trip on track.
When in contact with the office the staff there are knowledgeable, friendly and helpful. In country the guides, instructor's and treck leaders have all been professional and fun.
Jagged Globe is my "go to" provider for mountain trips and I see no need to look any where else.
5

3 years ago

review by Tim Farmery

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Just back from another fantastic week ski touring in Switzerland on the Ski Bivio trip. The Jagged Globe office staff were extremely helpful and efficient when booking the trip.This is our 6th ski tour with guide Andy and he is always helpful, encouraging and cheerful. Girls, get yourselves on a ski tour with Andy! Safety is always paramount with weather and avalanche safety at the forefront and discussed within the team. The hotel accommodation was excellent and the hut very friendly. I was pushed a little out of my comfort zone on the climb up Piz Calderas but Andy knows the right amount of encouragement to get me up there. With bad weather forecast, Andy was able to seamlessly alter plans and we were out down the valley. What a stunningly fantastic week with Simon and Andy. We will be back again next year for another ski touring escapade. I do not hesitate recommending Jagged Globe for your next adventure.
5

3 years ago

review by Heather Bone

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I previously wrote a critical review of JG after having felt aggrieved regarding issues surrounding the Covid 19 crisis and cancellations. In response I had a call from Tom Briggs at JG and we had a long and detailed discussion about the the whole issue. Ultimately the issue was quickly resolved for me.

I have to say that the trips I have been on with JG have been superbly organised from Sheffield and well-delivered on the ground with professional staff and tremendous support. My Khumbu Climber trip trip Oct/Nov 2018 remains one of the highlights of my outdoor experiences and I would recommend them highly.
5

3 years ago

review by Chris Davies

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had a really great trip where all pre-trip admin was excellent and all went to plan whilst on-trip - even though we were back in Kathmandu 10 days earlier than expected and couldn't stay in the tranquil surroundings of the Summit Hotel! We had a great bunch of team members and an equally great and professional trip leader plus support staff (local sherpas and cook team). There is nothing that could have been done better!
5

3 years ago

review by Hannah Vickers

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been repeatedly satisfied with Jagged Globe's service over the years.
5

3 years ago

review by R. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Jagged-globe.co.uk Review

Climb Trek and Ski - trips to every continent of the globe From skiing the Alps to climbing to the summit of Everest

Jagged-globe.co.uk Customer Service Contacts

No contact details for this company.

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