Plan Search and Book a Cheap All Inclusive Holiday Deals with JetLine

Terrible untrustworthy company. I would not recommend booking with them. They will tell you that something has changed or is no longer available for your booking and then they will charge you more for the change. After they've got your money they do not comply with their own terms and conditions or even ABTA guidelines, so won't provide a provide a proper refund for cancellations, I doubt that they will honour any credit "vouchers", certainly without demanding more money for the same thing. If you have an ongoing cancellation dispute with them then report to ABTA, Trading Standards (via Citizens Advice), Competition and Markets Authority, any Consumer Group (Money Saving Expert, Which?), any intermediary that you bought through (Groupon, Daily Mail, etc.), add reviews to as many forums as possible. It appears unlikely that we'll get proper refunds without legal action, but Trading Standards and the CMA are more likely to take action the more reports they get.

DO NOT USE!!! POOR!! Disgraceful Booked a surprise trip for my parents to Venice for 3 nights. I didn’t know the trip would be via this company as I wouldn’t have used them looking at reviews. I brought a voucher from GoGroopie, then had to ring this company to book the dates, I had a lot of pressure from Jetline to upgrade my deal for my parents but thought it was worth the extra cost and went for it. Then I got a phone call advising their flight home was cancelled and they needed to reschedule the flight for the next day meaning they would have to stay an extra night, but advised me that I would have to pay the extra costs which I was not prepared to do, plus my parents were due back at work. I argued then for my money back, yet they refused and said they could only give me a certain amount back meaning I would be £130 out of pocket, again I didn’t accept this and told them they were not providing what I had paid for, I was forced and pressurised again into changing the dates so my parents went a day later and came back a day later, than planned which cause havoc with their work, this was the only way to prevent me being out of pocket. Today I get a phone call advising that the whole trip has been cancelled due to the Coronavirus and they won’t be going on holiday on Sunday. So I asked for a full refund, which legally I am entitled to. They have refused to give me a full refund, saying that the suppliers won’t reimburse them, so that means I don’t get my money. This is not right at all, I have paid for a package holiday and not getting it. After getting very upset with them and having 4 calls with them today, they said they would give me a credit note which I can use within a year but even the credit note is £80 less than I have paid. They also advised me that Go Groopie would reimburse me directly for the voucher I paid for via them, then they suddenly said that Go Groopie had already reimbursed back to them, yet they are withholding this money and not giving it me, they want me to have a credit note. It’s absolutely disgusting. I have advised them I am going to trading standards, ABTA & I also will be getting legal advise and then they can reimburse my legal fees too. All I wanted was a full refund direct to my bank, which I am legally entitled to, as they cannot supply the holiday which I have paid for and they have cancelled it. The people I have spoken to are rude, unhelpful, they are con merchants and their customer services are so poor. The names they use are also not their real names. I asked for the complaints procedure and apparently they do not have a complaints procedure. I am sure this is against the law. Do not use them, go to a reputable company, even if it costs you slightly more. My parents are disabled and this was supposed to be a nice surprise for them and it has turned into a nightmare that has caused them and I so much stress. At present I am out of pocket fully and it’s not right!!!!!

Waiting for a partial refund from this company since March! Would not provide full refund even though I could have got full amount back if id gone direct to vendors. Well over the quoted 7-9 weeks and no further contact from Jetline Holidays. Eventually when you get through to someone, passed around and knowone takes ownership. Staff not capable of processing even the basic information never mind providing you with actual help. I do not expect to receive any monies direct from Jetline Holidays and have been forced to recoup the monies via another method. Shambles of a company made worse by them cutting corners and outsourcing customer services abroad.

Booked a one week package to Madeira which was cancelled due to the pandemic.
Holiday cost £1700 . They offered a voucher ( which has never arrived) for £900 saying that certain parts of the package were not refundable.Wrong-if a package is cancelled then a full refund is due in 14 days.
Jet2 advised me that a full refund was being processed through Jetline.I contacted the hotel who confirmed that they had not been paid for the package and the booking was cancelled FOC.
This amounts to fraud.Spoke to ABTA-chocolate teapots comes to mind.They were not interested in an ABTA member not sticking to their code of conduct or English law.Can't see the point in ABTA's existence if membership does not help the consumer.
Now going to small claims court.AVOID THIS COMPANY LIKE THE PLAGUE-YOU WILL GET RIPPED OFF.

I had booked a package to Turkey in April but obviously it was cancelled.
Jetline have offered no more than partial refund. Every time I get through to someone they tell me the supervisor will call me back, or the call drops and the supervisor never calls me back. The rare email response is the same. I think they are just having a laugh.
It seems that if you don’t accept partial refund as offered in their first call, Jetline just parks you up and forgets about you. I believe that Jetline has no intention of giving anyone a full refund of all monies paid to them.

Update just had a call from jetline Travel rep name Alan tried to tell me my options after arguing for ten minutes saying there is no refund for my Spanish Gran Prix holiday he offers me a credit note but would not say how much it was. I told him its in the hands of credit card company, he then said they will tell you the same, so i replied if they do i will go court and you will be paying my expenses. I said you can send my options by email but knowing them they will not.

I booked a vacation to Portugal and Spain through this company. I paid $2353 for this trip. Two days before I was supposed to leave, they told me the trip was canceled ( and only after phone calls and several e-mails from me) then they offered me no refund, just a travel voucher and for only $1500 ! I would recommend NEVER booking a trip through them.

I am supposed to be going to Dubai on 31st May,I have tried on several occasions for a update,and haven’t had 1 reply,only automotive,I had a statement on 26th may to say they will be sending another letter out on the web on 2nd of June,I’ve given my mobile number as well,but nothing,I know it’s a difficult time for them,but it is for us too,we’ve saved for 2 years,and not even a chance of a full refund,how can people get away with this,

DO NOT BOOK WITH THIS HOLIDAY COMPANY
WE WERE DUE TO FLY MAY 10TH TO VENICE FOR 5 DAYS ,BOOKED THROUGH GROUPON ,THEY ONLY LET US KNOW THE HOLIDAY WAS CANCELLED THE DAY BEFORE ,NOW ALSO ONLY WANTING TO GIVE US HALF BACK ,PHONE CALL AFTER PHONE CALL MORE LIES ABOUT THE SUPPLIERS NOT GIVING THEM THE MONEY.
WE PAID FOR OUR HOLIDAY ,WE WANT OUR MONEY BACK ,WE ARE NOT A BANK ACCOUNT FOR YOU TO KEEP OUR MONEY.WE ARE NOW TAKING ACTION WITH CITIZENS ADVICE AND OUR CREDIT CARD COMPANY
DO NOT USE THIS COMPANY ,DISGUSTING
AMANDA BERRY

Booked and payed in full to go to the Spanish Grand Prix, have tried to get a refund,having paid £1,323 pounds they have offered me £180 cash and a credit note for £569 no mention of the rest. Beware if you book a holidays with them and it is cancelled be warned, into the battle again with them

1 Star is too high, as like Brian Coleman, we too booked the Spanish Grand Prix and have only been offered a credit note for £490 against the package holiday cost of £1214 nothing for the Grand Prix and nothing for the Hotel. I too according to Martin Lewis thought a package was a package and that was what you was refunded for, they said they could not refund anyone I am horrified with it all. I took this out via the Sunday Mail I am surprised they deal with such companies, and I had no concerns when I was told who the travel company was because I trusted them.

Is anyone having trouble paying there holiday balance have tried to speak to them for over 1 week and all they say is system down don’t want to lose our deposit as it’s £3,000.00 can anyone help us thanks

Awful customer service
As with many people it seems, I was booked to go to the Spanish GP on 5th May 2020.

I Had 2 emails from 'Jeff' :
Monday 4th May:
'Jeff hear regarding your holiday. We will get back to you once we get to know about grand prix situation.'

I telephoned Jeff but was told that the flight, Hotel and the GP had not confirmed cancellation despite my insistence that it was clear that the first two elements were clearly not true.

Wednesday 6th May - my email reply:
'Obviously we have been following the situation so I know it was impossible to go anywhere yesterday as booked. There are no flights, closed hotel and cancelled Grand Prix so we would like a full refund within the next 14 days under the Package Travel Regulations (2018), although I appreciate the difficulties for your Company. We do not want a transfer or vouchers.'

Jeffs reply:
Further to our telephone conversation, and as agreed, I confirm that your travel arrangements some have been cancelled some has been postponed.
We have transferred the sum of £2290to a future travel voucher. which can be used at any time within the next 18 months. As discussed, any unrecoverable costs are not included in this amount.

May we take this opportunity to wish you well during this difficult time, and we look forward to booking your future holiday.

My latest reply:
Monday 11th May:
As you know, my husband emailed you on 4th May concerning the Grand Prix holiday booking due to leave on 5th May and the assumption that it would not go ahead and that we would like a refund.
This was followed by your telephone conversation with my husband on 6th May in which he made it very clear that we would only accept a refund and not a voucher. Your email received on the same day offered a Future travel voucher for £2290 to be used within the next 18 months.

Many thanks for the offer but again we are only willing to accept a refund.'

Not had any response so following the advice from other reviewers, I will pursue all avenues suggested against this terrible Company.

Yet again this company has ignored my calls and emails I have instructed my solicitor to take my case further this company stole 600 euro from me ,they are ATOL protected so everyone has a right to a full refund see u in court jetline travel.

I booked a 2 stay holiday to Prague/Budapest to go 22nd April but of course it was cancelled due to Covid-19. Since then I have been trying to get a full refund. I have sent e-mails to Jetline and also to the Daily Mail, as I feel they need to take some responsibility as they advertise Jetline Holidays. Today I contacted Jetline again on the telephone only to be told "our system is not working please call back in a few days" Call me 'Sceptical' but I am sure that is just an excuse to get you off the phone. Will I get a refund in full, I doubt it very much. Will I book a holiday through the Daily Mail or Jetline ever again, NO.

Still yet to receive any correspondence or update at all from Jetline Holidays after reporting them to CMA and ABTA so I called my bank (Lloyds) to try and retrieve my money back that way (following advice from Martin Lewis).

I was put through to the disputes department where after a brief description of the circumstances, my initial payment of £318.00 (which was made via Groupon under a mystery weekend getaway) had been refunded back into my account immediately, and that they will pursue Jetline Holidays directly for the refund. Lloyds dispute team may get back in contact with me for any further relevant information which I have to hand...

The second sum of £98.00 (which was to move the flights to a later time in the evening) was paid directly to Jetline Holidays via a faster payment method on my banking app. Unfortunately Lloyds were not able to refund this as they explained I will have to go through travel insurance (which I didn't have as I usually purchase insurance a few days before departure) or through Trading Standards, which I will now do.

I am one of the lucky ones whose holiday only cost a few hundred quid, but I would urge everyone else to call their banks and see if they can help.

It seems that everyone is in the same boat with this company - I was due to travel on the 16th April and I felt the company were bullying me into either booking another holiday or accepting a credit note - neither of which I wanted to do. I have now heard nothing from them since the 9th April and I have now also reported them to the Daily Mail and am currently trying to get a refund through my credit card. If it is possible to get through to this company whatever you do don't book a holiday!!!

I too am having issues with JetLine, they have offered a partial credit note on a £1500 holiday, I gave them 2 weeks to issue a full refund or threatened a County Court Summons, it runs out on Thursday this week. I advise anyone else to do the same, simple to do online, it costs just £70 (varies a bit dependent on amount being claimed), which you get back, and you can claim interest at a rate of 8% pa. I have used this method before for a problem I had with someone and it is very effective, they cannot hide from it, they have to respond, if they do not then judgement will be made in their absence and the costs for them will rack up significantly........absolute disgraceful company

We were booked to go on a weeks package holiday in May which incorporated Spanish Grand Prix! We are receiving exactly same treatment as everyone else! We are looking to recover just under £1700! However they are ignoring all communication. Cannot believe in this day and age a company can get away with acting illegally and immorally. Surely everyone should take legal action against them, if they go out of business then we are covered at least in part by ATOL on package holidays.

Generous 1 star
Having been unable to board cruise ship(Princess Grand) that had Corona Virus 7 th March they did fly us back from San Francisco to UK
After phone calls e mails and been advised to contact Customer Services @ Princess Cruises no refund as been forthcoming
I font know who is the worse Jet line or Princess Cruises
Disgusting way to treat customers