Wholesale Ribbon - Discount Trims - Gift Packaging - Floral Design

it is now 4 months and i have not got my order.but they got money from my card for it. i lost my sales because i did not have the order to make my stuff. I will never do business with this company again and encourage others not to waste their time and money, as well." i will go report to the BBB. and anywhere else i need to go.i do not want others to get scamed.

i placed an order in mid august. Of course they take your money right away before shipping. It is now Oct 31 and still hasn't shipped. I TRIED TO CANCEL AND THEY SAY ALL SALES FINAL. HOW CAN ALL SALES BE FINAL WHEN THEY HAVN'T EVEN SHIPPED ANYTHING. Promises not met. I WISH I HAD RESEARCHED THIS SUPPLIER PRIOR TO ORDERING ANYTHING

On Aug. 7 I placed an order for $117 worth of ribbon, and my credit card was charged IMMEDIATELY. THREE MONTHS later I sent an email (you cannot reach this company by phone) requesting a refund since I no longer needed the product after such a long time. My request was DENIED (via email), and they said "We do not want to argue with you." Then ANOTHER MONTH went by.... Please do not let JKM Ribbon take your money!!!!!!!!

Oddly enough, Carmela Fusco, President of JKM Ribbon and Trim, seems to think her company is above reproach and that all this silliness about bad service is the fault of her customers and a money hungry Better Business Bureau.

I was supposed to receive a critical shipment yesterday. I had even spoken to customer service (Dom) to ensure that I would have it by 10/28 because my production could not move forward without it. I was assured by him, "We will deliver by 10/28." So I didn't cancel the order as intended. Subsequently, I alerted my manufacturer that I would have everything ready for production by 10/28 and would drop it off on 10/30. I'm a small business owner so every penny and every delay is impactful.

On 10/28 no package arrived by 4pm CST. I went on the JKM website and saw that my order was being processed - not a good sign. So I emailed customer service stating that the package had not arrived and requested a tracking number. At 4:37 CST I received an email stating that the package had shipped that morning followed by a tracking number. While reading this I received an email from USPS stating that the package had been picked up. That email was stamped 4:28pm CST.

So I sent an email stating the obvious, asking when the package was supposed to arrive because I could not yet tell in USPS (it was that new), and asking if they had overnighted it because I needed it FOR Friday. This morning at 10am I received an email saying it would be delivered Friday. Production is delayed.

Realizing that I might need to do some due diligence I looked on the web and immediately found numerous complaints about the company. The BBB of New Jersey has an 'F' rating for them. The NJ.com site has a one star rating for them. The ResellerRatings.com has a one star rating for them.

Granted, I understand that JKM has a unique model to keep prices low. I also understand that "stuff" happens. I'm even impressed that the president of JKM herself took time to teach me about how BBB works, the fact that 2012 had a slow economy with more delivery issues, and the reality of their stats - though I'm thinking those were a little skewed. And had my package gone out on time and been delayed due to USPS I'd chill. Or had their been a natural disaster that prevented my package from going out, I could have understood too. I miss deadlines because life happens. But to disregard my concern, half-ass apologize and then blame everything on me not understanding ratings is just down right ridiculous.

A few of choice lines from Ms. Fusco's email:

"Our production department thought it had to be shipped on 10/28 and in fact did ship on this date. If we were confused on the ship vs delivery date then we apologize for the error." - This took me three emails to get and was followed by a lesson in the evils of rating systems and the BBB.

"Regarding the BBB, we do not support this organization because they require $ to give good ratings." - So I guess the "378 complaints closed with BBB in last 3 years | 55 closed in last 12 months" that the BBB posts on their site is just a lot of bad apples out their trying to bring JKM down.

"For example, if you look up JKM, you will find that in the last year our complaints are less than 1.5% of our total transactions which is a 67% decrease from the previous years when the economy was soft and our suppliers continued to change production dates." - I don't know about you but closing 55 complaints out of 378 just in the last 3 years doesn't sound like a good track record. And the email I got sounded strangely similar to the excuse they gave the BBB in 2012.

AND THE KICKER WAS...."Most of our customers understand back orders and delays in our business. Although the BBB complaints represent a very small number of the order transactions (55 over the last 12 months is less than 1.5%), we take them seriously and respond to each one. More important than numbers is the fact that over 99% of the complaints were resolved satisfactorily." - I would have understood for the above-stated reasons. But I was assured that I would receive it by 10/28. I did not. And now Carmela blames everyone but JKM. Oddly enough, she states that 55 complaints is 1.5% of their business. But that is only the number of complaints that were resolved last year. A YELP reviewer as of today states that they have an outstanding issue from 2012. So which is it?

Again, I realize that issues arise but when 270 of 378 issues are delivery issues - you might want to make sure that the ones that are solvable are addressed and not just swept under the rug. Her words say it all, "If we were confused on the ship vs delivery date then we apologize for the error." She still doesn't own it. How about the fact that Dom assured me that I would have it on 10/28 and now I will have to wait to be put back into the production schedule.

Lesson learned - beware and do not trust them to stand by their promises.

Update: Order didn't show up until late Saturday.

I ordered product November 2, 2012. Still have not received it. I used to get the occasional email thanking me for my patience. Now they just ignore me unless I email them. My last email was December 2014. They told me that they would send what they could. Apparently that meant they have nothing as that is what they have sent. This is not a business. They are just thieves.

I placed an order on May 24th, my account was debited on May 25th and today is August 23rd and still no order. After numerous threatening emails to them they have instructed me that they have cancelled my order. I await to see if I get a credit but plan to fight it via my credit card company for good paid but never received. We'll see, I'll update this post of the outcome. Worst company ever!!!!

I wish I had read all these reviews before I had placed an order with this company back in July 2013. I never received the order, like many others, and have followed up with them regularly since then. Finally, when they couldn't supply the replacement ribbon they guaranteed they would by the date they stated, they offered to refund my money because I told them store credit would not work for products I cannot get from them. They offered a pay plan over a four month period, with payments to be May through August of 2015. I've yet to see a penny; all I get are excuses that they having web site problems or a rain storm has damaged their computers and files. Never seen a company hit with so much bad luck. As others have said...DO NOT ORDER FROM THIS COMPANY! They are dishonest and will just steal your money.

January 25th Order 360991
Emailed January 26th that it would be 3 weeks plus 4 days for shipping

January 26th Order 361071

Emailed January 26th that it would be 2.5 weeks and 4 days shipping

February 10th Order 361874 emailed that it would be 2.5 weeks and 4 days

March 7th I emailed them
Was told it would be mid March

March 29th I emailed
No response

April 2nd I emailed was told they would ship in 1.5 weeks
Emailed them on the 4th and then they said by the end of the following week

I emailed on the 13th to confirm shipping since I hadn’t received tracking info

April 17th they emailed to say it would ship in the next few days
I emailed to cancel
They refused

Still haven't received shipping information

www.papermart.com is cheaper plus shipped within 2 hours of my order even though I ordered at 4pm (already had a fedex tracking number the very next day)

Order placed June 26, 2013 Was told to expect delivery in 4 weeks. Order finally received November 12, 2013 but only after I filed a complaint with the BBB. I've ordered 3 times - large spools of bias tape each time (I sew for children's hospitals). 1) - Rec'd merchandise quickly with no problems at all so assumed they are reputable. I ordered again 2)- long drawn out battle but finally got my merchandise.I gave them the benefit of the doubt and tried a 3rd time. Mistake!! JKM makes many promises and brakes many promises. Some call them a scam. I prefer to label them dishonest. Their service is getting worse and worse all the time. I did eventually get what I ordered, BUT never ever will I order from them again.

I ordered ribbon from JKM in Sept 2014 and again (stupidly) in May 2015 after multiple excuses having never delivered the goods, in 2016 I got a store credit which does NOT work. I will NEVER order from them again and would like to know if it is possible to report them and flag this to all ribbon purchasers out there!!! I get continual emails from them with more discounted offers. Total scam.

First, if there was an option for ZERO stars, I would give it to this company. But since one is the bare minimum, and that's what I've gotten from this company, that's what I was forced to give them.

After nearly FOUR YEARS from the time I first attempted to order products from JKM, I NEVER received any of the items I attempted to order (and I ordered several), but I have at least finally been refunded in full for what I paid out of pocket to them. However, nothing can compensate for the frustration and amount of time it has taken to get what was owed me from this detestable company. It is now crystal clear that JKM never had any intention of refunding me my money until I had the BBB get involved as a third party.

I have spent countless and fruitless attempts at trying to get in touch with JKM directly via their website and email, at first to actually receive the products I ordered (which never came), but was always being given some excuse or reason that the lack of delivery or updates on my purchase.

After I no longer needed the products and finally was able to have JKM acknowledge that they were in fact the ones who cancelled my order, I insisted that they refund me in full, which they claimed they would do in a two-step payment plan. Whenever I contacted them after this point, they'd claim they were mailing my refund "very soon," but would never follow through, again citing excuses or some terrible down-on-their luck story that somehow prevented them from refunding me a mere $100.

If you are reading this review because you are equally frustrated and been wronged by this company, know that I was at last able to be refunded for what I ordered that never arrived, but only AFTER contacting the BBB. However, I will NEVER purchase anything through this company again. JKM shows no regard for the customer, making it impossible to call for any assistance, and giving you the runaround via email, throwing out any and every excuse and line to try to get you to leave them alone when they fail to actually deliver what you paid them for.

If you are reading this and haven't purchased from JKM and HAVE the choice, DO NOT do business with this incredibly dishonest company. After reading a sampling of reviews from any other website, you'll find that the mass consensus of this company is incredibly negative, and the customer service is abhorrent. You'll save yourself hours of headaches and fruitless attempts to try to remedy problems that are best avoided in the first place.

Two months and the ribbon is not shipped. Then they say it will take 21 days to cancel the order. This company is sham, they take your money through paypal and never ship the product. Will never buy anything though them again.

I ordered 5 spools of ribbon on July 3, 2012. JKM charged my credit card. It is now Speteber 12, 2012 and they have yet to send the $115.00 ribbon to me.
Dont buy from them, YOU WILL BE SORRY.

I will not only never order again from these people but I am getting ready to report them for fraud. 8 weeks since I ordered. I cant even count how many emails have been exchanged and NOTHING!!!

I put a 'test' order in at the mid-August; it is now mid-January and no sign of the order. I was originally given a lead time of 5 weeks and have since been told to be patient. Now I am trying to get a refund - again '5 days'....I would not recommend this company if you need product in your lifetime.

I had no reason to check reviews on this company because I have ordered a couple times over the last few years and never had a problem. However, this time...what a joke. I ordered over $100 of ribbon in early June and inquired in mid July. They said my items would ship at the end of that month. I have emailed twice since, including once when I requested to cancel my order, and they don't even respond. I left a voicemail today, but I certainly don't expect a call back. I only hope that any potential customers check reviews and learn from all of us unfortunate souls. This business is a scam!

I purchased $100 of elastic trim here. They took over three months to ship it. I wrote, called, begged. As, this was for my Art students, and the materials were for special projects to donate to Phoenix Children's Hospital. I was talked down to, called stupid, and that I don't know how to read email. The absolute WORST customer service ever. Ran by arrogant, rude, people. I can not believe they are still in business. Trust me, it is not worth whatever money you would save. I learned the hard way! I will never shop here again, and will happily pay the difference in price to actually get my product in a timely fashion. Just finished placing $100 order at Consumer Crafts. Will review, high hopes!

I order $170 worth of ribbon in April 2012. As of July 2012 I have received nothing and my credit card was charged just two days after the purchase. Just ridiculous! They gave me the same song and dance... ribbon is in production and will ship when all quantities are available. After contacting them AGAIN the delay was quoted as a downturn in the market and I would need to pay more money to receive my original order. Are you kidding??? They already took my $$$$$.

DO NOT buy from this company EVER!! If you do, you will be wasting your time and $$$. Instead try teapartyribbons.com

I placed an order on 5/14, which included 30% discount. Three weeks later tried to call about status...they don't accept phone calls. Emailed and they put me off another couple weeks. Then said would be here end of June. Now they tell me because of downturn economy withdrawing 30% discount...offering me 10% or a refund. Requested refund today. DON'T USE THIS COMPANY.

I've had the same issues as everyone else who's posted -- site says ribbon will be ready in ~3 weeks, emailed inquiry some 4 weeks later, "Oh, it's in production..." same deal until July (ordered in April), when they upped the price again. I thought I might just pay the difference, but after reading these, I think I'll just file a dispute. They are ripping everyone off, it seems.