Jo Alexander

4.3 / 5

Jo Alexander

4.3 Great
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4.3 / 5

Trust Score

4.3

Reviews

3

Social

5

Featured

5

Technical

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Reviews Analysis

24

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0

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0%

NON VALIDATED REVIEWS

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Based on 38 reviews

Smart.Reviews

4.3

24 reviews

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5

14 reviews

Joalexander.co.uk Review

Teak Garden Furniture and Home Furniture from Jo Alexander For more information on our sun lounger range call 01954 267857 today

Joalexander.co.uk Customer Service Contacts

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Last update: Mon, Sep 5, 2022 10:19 AM

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Joalexander.co.uk Reviews & Complaints (24)

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delivery 4.6 /5

price 4.6 /5

quality 4.6 /5

customer service 4.6 /5

on-time 4.6 /5

We are absolutely delighted with the teak garden furniture we have just bought from Jo Alexander. The company were extremely helpful and did everything they could to ensure our furniture arrived in time for a family celebration. Thank you very much!
5

1 year ago

review by SueBarclay

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We bought two sets of table and chairs about 5 years ago for two holiday cottages and they've been excellent. Still looking good and we've had no problems. A spray down with pressure sprayer after the winter brings them up beautifully.
5

3 years ago

review by Jenny Dale

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Great personal service from Jenny & Lowry (sorry if I spelt her name wrong) they have amended the delivery times of this & the day bed to suit out holiday & new conservatory timings. They also sent a cushion fabric swatch which as been really useful.
5

3 years ago

review by Jo Stanleyjones

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My order was placed after 10pm in the evening and was delivered the following day. What a great service.
5

3 years ago

review by I. B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This item was only assembled today (24/7/12) as its a present for my wife's birthday next Sunday so as yet unused. On assembly found to have the wrong instructions enclosed (for 2 seater sofa). Packing good and secure but cushions although expensive could be thicker for more support.
4

3 years ago

review by O. G.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

The only problem was not due to Jo Alexander but to those delivering as I was here when the pascel arrived but due to the early time of around 8am I was in the shower and the parcel was taken to my local post office which I then had to collect at around 4pm.
5

3 years ago

review by A. D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Super helpful and charming Anthony made the experience a very good one
We are delighted with the quality and comfort of our set - outdoor dining has never felt better
5

3 years ago

review by Stephanie Hemming

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I needed to purchase and have delivered a fire pit quickly and the Company not only delivered this within a few days but were extremely helpful at both the point of purchase and on delivery.
5

3 years ago

review by E. A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

When I order some benches before the person that delivered the benches put them together - the two I bought last week are still in the boxes in my garage!
1

3 years ago

review by P. M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This was my second purchase because I was delighted with the price, good service, the high quality of the furniture, and quick delivery the first time. I don't usually provide after sales feedback but this time I do so happily. D H, Putney.
1

3 years ago

review by D. L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had a small problem with my internet and paid twice for one item - when I phoned Jo Alexander they were extremely helpful and cancelled one of the payments immediately.
5

3 years ago

review by X. Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent website, order arrived within four days
5

3 years ago

review by E. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Had a few problems with delivery dates for the day bed & coffee table, but Jenny & co did their best to sort it out. & we're always courteous & helpful.
5

3 years ago

review by J. P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

i had cause to telephone Jo Alexander and was dealt with promptly and my order was received the next day so a very efficient company.
5

3 years ago

review by O. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It was frustrating that we were told to expect a call for delivery within a week and after nearly two weeks no one had called so we has to chase for delivery.
1

3 years ago

review by E. X.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have previously purchased garden furniture and have been very happy with their customer service. This time, however, I had to phone three times to find out when the chairs might be delivered having been told initially they would be delivered in around 10 days.They did not arrive and I as not contacted within this time. On the first two calls I was told someone would call me back but they did not. I got the impression they could not find my order even tho I gave them the order number. Chairs were then delivered within the week. Disappointing when previous experiences had been very good.
2

3 years ago

review by Z. G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Have used Jo Alexander 3 times now and have been very pleased with the customer service and quality of their products.
5

3 years ago

review by Anthony L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Bought at a weekend exhibit in a church hall in London. Jo was friendly and professional.
5

3 years ago

review by T. K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Second steamer was missing a screw, your representative came that evening with
the missing screw and fitted it himself. very good service.
5

3 years ago

review by T. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Dropping into their display in Aldeburgh, we found them very helpful and took the
trouble to assemble a four seat bench for us to see that afternoon. Arranging
delivery to our daughter in Hilton, Cambs. was simple and the bench was delivered within a few days.
5

3 years ago

review by T. X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Joalexander.co.uk Review

Teak Garden Furniture and Home Furniture from Jo Alexander For more information on our sun lounger range call 01954 267857 today

Joalexander.co.uk Customer Service Contacts

No contact details for this company.

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