JOE THE JUICE

My neighbor lives above the cafe at 111 Old Brompton Road, SW7 London. The pounding music wakes her in the morning and continues to driver her crazy all day long. Is it possible to change to softer quieter music. It would be greatly appreciated.

Hi,
we had a poor experience at the Watford branch on Saturday 2oth of July.
The initial impression wasn't great. The staff seemed largely bored and surly.
As i finished the chocolate muffin I had ordered, I felt something sharp hit the roof of my mouth. I fished it out and found a piece of wood, not unlike a long splinter from a toothpick.
My husband brought it back to the counter to show the staff. We were not expecting a refund, but just to let them know there was stuff in the products.
He was told that the muffins were 100% organic and made from the left over pulp from the juices and it was bendy....even though it was far from soft.
She was sarcastic and defensive.
I approached her, told her that all we wanted to do was point out the issue and perhaps she should notify the suppliers.
Again, she was aggressive, dismissive overall. Told me to write an email without looking at me. I persisted, in a reasonable tone with her, just to engage her in a civilised discussion.
Eventually, she apologised for the sharp wood in the muffin but not before being more than disagreeable.
It occured to me that she was very young and obviously very inexperienced with the concept of good customer service. IT was like dealing with a badly behaved toddler.
Please train your staff in the appropriate way to speak to customers. We will not be visiting again.

Just left Joe's at Baker Street London.
Chosen Joe's identity list of ingredients.
I noticed she is squished some yellow liquid inside and she gave me the juice i asked what it is? *it's oil " it's not leasted on the ingredients!! Reply that's what you always get!!! Calories is the same"
People have allergy or health requirements if i get sick because hidden ingredients.
Joe's you got everything wrong!!!

Just went in and ordered 2 large coffees - when I saw 2 large coffees put on the counter I went to collect but was told they were for someone else. I pointed out that they were in fact for the guy who had been behind me. I was abruptly told “we have a system that’s how it works” wow I said “you must have the only system in the world that serves people who order their coffees later that those at the front of a queue” the guy then proceeded to make me two small coffees - “this isn’t what I ordered” I said - the guy shrugged and pointed at his iPad and said “that’s what it says on the system” i then got quite cross and pointed out that that was not my problem I just want what I’ve ordered. I I Was then aggressively told that the girl who served me has only worked here two days!! again not really my issue. I asked for my money back and was told “we don’t have the capability to do refunds” - an appalling attitude throughout- whatever happened to “sorry we’ve made a mistake- we’ll rectify it”?

The only think I can't stand for it's loude music ,I couldn't hear my friend next to me and even I asked the member of stuff to put down the volume but unfortunately no chance.thanks to your reply I don't want cose any more pain ,it's was two places that I have been visit it was same story one in byswater w2, and the second were in high street Kensington w8.

Waited 20 minutes for a juice, in the end I just left. £6 wasted. Terrible service. Awful experience.

this morning next to the Chancery Lane tube, they made a mistake and charged me £8.40 for a mocha and they would not give me a refund!
They said i paid for the previous customer bill. I didn't see any problems and asked them to refund my money and this is where it all started. They don't give refunds! they wanted to give me some kind of voucher or whatever. i said no, i want my money. One of them started to be so rude to me, i could not believe it.
So, they ripped me off for my money, they are not giving me my refund and they are rude to me.
I took details to complain but beware of this company. This is against the UK law and i will ask for my money and compensation. Do not buy anything from them.

I ordered a Joe's ID, paid and was then told 5mins later that one of the ingredients was unavailable. I requested a refund and this is where the issue arose. Staff were unable to issue a refund onto my card and as the store is cashless there was no option for a cash refund. I was told I would have to send an email to request my refund.

This is not acceptable, my money was taken, J&J were unable to fulfil the order so I should be able to receive a refund instore. Not only was I unable to receive a refund I would have to email a generic email address with no proof that I had paid, no reference number and no guarantee of a refund.

Staff were pleasant but this process is not acceptable.

Came to the watford branch yesterday at 4:15pm and was told they are not making sandwiches!
I was not greeted by the lady and she had a couldn’t care less attitude towards me
When she made my juice she called my name and when I picked my drink up she ignored me and even then I wished them all a happy new year and I was ignored again.
I have olive skin and thought the following;
Either she’s a racist
Maybe she has no inter personal skills
Or maybe she hates her job or was in a mood and decided to take it out on her customers
I like the products but after being served like this I have switched to bbs out of principle
I was made to feel like a second class citizen but I noticed a white lady after me was treated a whole lot better she was greeted, welcomed and spoken to
Very sad that people still behave like this in the UK and it genuinely did upset me!

Went to the Holborn branch at 10am today and had the rudest staff member. The lady that took my order looked at me like I was an inconvenience. When I asked her for the food she forgot to give me she snapped at me saying "Give me one minute" The guy working with her was also incredibly irritated by something (possibly her?) It genuinely felt like their manager just told them off and that its a very unhappy place to work. The muffin was also stale and hard as a rock but hey theres worse things.... like bad service

My review relates to NY, 6th and 55 st.
Good sandwiches and juices. However they are suuuuuper slow preparing the food which makes me think twice before returning
Seems like they don’t like cooking very much.

To whom it may concern

Re : Complaint bar tender on at Rathbone pl, London W1T 1JN 03/02/2020 at 19.30 pm


Yesterday at 7.30 I popped up on the shop near Oxford street at Rathbone pl, London W1T 1JN and I’ve ordered small juice and tea after 10 min waiting I decide to cancel the order as I could not stay longer as on the counter there was nobody s waiting to be served not the person who should do the drinks. When eventually the staff member reappeared back from the counter( very tall slim man of colour- he did not give out his name ) I’ve asked him to cancel the order as it took so long and there was no other order that has to be done before mine. He refuses to refund me because I’ve paid by card something that is against my Customer’s Wrights to start with. He seems not caring at all and has laughing at me serving now customer who came after me and ask something for takeaway and obviously has not been started to make my drinks. When I ask to speak with the manager he comfortably said that he was the manager and i laugh at me..I say I‘ll take it further and will call the police and he said – do it and laugh again laugh at me again. I was so embrace that he did not even apologies or gave some excuse at least but the thing that made me angrier the most he did not even care to start preparing the drinks after the complaint. When I said would he do the juice at least he was so off as he is not there to do this but to bother the customers. I was only for me I would have left but because my friend really needed to drink something he eventually give the juice. I told him not to bother for the tea.
I do not why you open new shops if you’re not able to maintain basic the service, appalling manners and abuse of the customer’s wrights. I really need feedback and find who the rudest guy was ever served me.
I state I’ll make formal complaint and he seems he could not care less.

I need someone to reach me out and give me feedback if not I’ll take it further.

I’ll post this on all social medias as well.

Regards


P G MANOV

3x7 kr for at få extra salt i 3 sandwich? Vi troet seriøst det var en joke først

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