johnryanbydesign.co.uk

4.1 / 5

johnryanbydesign.co.uk

4.1 Great
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4.1 / 5

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2

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Johnryanbydesign.co.uk Review

John Ryan By Design: The UK's Most Trusted Bed Retailer. Hand-Made Natural Fibre Mattresses. Made by experts here in the UK. For a perfect nights sleep.

Johnryanbydesign.co.uk Customer Service Contacts

500 Styal Road Wythenshawe, Manchester, M22 5HQ, United Kingdom

[email protected] 0161 437 4419

Opening Hours

Mon. - Fri
09:00 - 05:00

Last update: Wed, Mar 9, 2022 3:08 AM

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Johnryanbydesign.co.uk Reviews & Complaints (31)

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delivery 4.6 /5

price 5 /5

quality 4.2 /5

customer service 4.3 /5

on-time

Did exactly what they promised. Well made, with a quality feel, but we didn't get on with it. JR arranged collection and there was nothing further for us to do. Made the whole process from beginning to end relaxed and no pressure. Would recommend this company.
5

2 years ago

review by Wilf

We bought the Artisan Naturals king size mattress. Having now had the mattress a month we are very happy with it. It is very supportive and comfortable. John Ryan were very helpful when I called to ask questions and were happy to recommend the mattress they thought would suit us best.
Although we didn't use it, the returns/exchange policy gave us peace of mind knowing we had 60 days to ensure we were happy with the mattress, rather than the limited time you get to try one in a shop. Their website is also very helpful with lots of excellent information. We were very pleased with both product and service we received and would recommend John Ryan By Design.
5

2 years ago

review by PAUL

Quite a professional service. I was called after ordering online just to check I'd made the correct purchase based on my sleeping preferences. Makes you feel like more than just a number. Mattress is great. So much more supportive than my old cheapo one. Definitely worth the investment so far!
5

2 years ago

review by Happily Asleep

This was the first time I have ordered a mattress online.
after online research. decided it would be John Ryan
the product arrived on time, and was ably handled and
assembled by keen and able, a play on the company name.
I will certainly be ordering from this company for my next
complete bed in the near future
Allan. Heysham Lancs
5

2 years ago

review by Mr Allan Owen

Excellent service. Found this company by searching what type of mattress for a slatted bed base. Great guidance on their site. Ordered the origins pocket 1500 and couldn’t be happier. No more sweaty nights like with my foam mattress! The top cover is so soft and the mattress is extremely comfortable.
5

2 years ago

review by Jones

We've had the artisan natural mattress for almost 2 months now and we're very happy with it - it was comfortable straight away and still is. The delivery team were very good and took the mattress upstairs into the bedroom for us.
5

2 years ago

review by Mr GY

From my first phone call I knew I was in good hands. John Ryan really know all there is to know about beds and mattresses.
We have now got a really comfortable mattress which is top quality and is exactly what we asked for.
Knowing that we could return the mattress if we weren’t happy took the stress away from buying online.
Highly recommended
5

2 years ago

review by N Sorrell

Very professional throughout.
Cared enough to have a chat about the order when it was placed.
Delivery was spot on with very courteous and helpful driver and helper.
Extremely pleased with the mattress would definitely recommend.
5

2 years ago

review by J A Dozin

This was a great experience from the initial enquiry with Julie, to the lovely delivery guys who brought the bed. The bed itself is amazing, so comfortable and exactly what we required. I would highly recommend John Ryan.
5

2 years ago

review by Sarah Parsons

Phone conversation with sales staff to discuss mattress options for desired firmness and price . Staff recommended trying cheaper / firmer option first (Artisan Naturals) based on our weights and heights which both my wife and I have been delighted with. Delivery was within the month timeline quoted. Mattress has multiple hand grips on each side to help with turning and flipping.
5

2 years ago

review by Justin Parker

John Ryan were more than helpful in our search for a new mattress. We spoke to them several times over several months with questions, all of which were honestly answered and very helpful. So much so that we ordered a new artisan mattress.
5

2 years ago

review by Raymond Revell

Great mattress, very comfortable and delivered quicker than expected.
I was slightly nervous about buying online, but I needn't have been, a real quality product. Also, though the Legacy 2 I bought was quite expensive, with a 15 year guarantee included I think it is excellent value for money and I'm very happy with my choice.
5

2 years ago

review by Stephen Constable

Fed up with buying poor quality or uncomfortable mattresses I stumbled across the very useful John Ryan by Design website. I followed this up by speaking to their helpful advisor and placed an order. The mattress was delivered within the four weeks promised and is comfortable, cool and good quality - just what we wanted. The company was a pleasure to deal with.
5

2 years ago

review by Andrew

We recently bought two single mattresses from John Ryan By Design. The mattresses are amazingly comfortable. In fact I almost fell fast asleep when I lay on one of them to try.

The service from a John Ryan Ltd was outstanding as was the delivery too.

We will definitely be buying our next mattress from John Ryan By Design!!
5

3 years ago

review by Emma Evans

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Just 4 years ago we wanted a new bed and thought we had done all of the research properly. Our formula was simple: latex for durability, anti-dustmite, and comfort; the right bed for our different body weights and a well made and good looking product. That led us to John Ryan for Beds and after a telephone conversation to ensure that we ordered the right product, we bought a base unit, mattress with topper, and a headboard. It was not cheap but we realised that quality was worth it! It arrived and for a short while it was lovely. We followed all the advice to turn and rotate which with a latex bed is a labour of love but we didn’t want to ruin our investment in a good night’s sleep. And we had a 10 year guarantee.
Over the next 2 years, a hard ridge developed in the middle and clear impressions of our bodies were obvious on the mattress and topper. It was as if we had never turned it. So we contacted John Ryan. Their advice for a marital king size bed astounded us: ‘one of you needs to sleep in the middle of the mattress to ensure that the whole of the sleep surface is being utilised enabling the layers to settle evenly.’ Really??? So how about the good night’s sleep for the other person being squashed into the remaining 2’? Surely defeats the objective!
They asked us to try it a little longer which we did for 2 more years. With hindsight, this shows the level of customer service and at no time did they remind us that certain components were not guaranteed for the full 10 years. By that time the base which was faulty was out of guarantee.
Finally John Ryan sent an ‘independent’ assessor round who deemed the ‘dipping’ ‘within tolerance for this product and age’. So within 2 years we get dips and a ridge in the middle which is deemed ‘just normal wear and tear’ so the guarantee does not apply. Beds are generally expected to last 8 years.
So after 4 years we will have to buy another new bed. Will it be a John Ryan bed. No. Would we recommend John Ryan beds?: No prizes for guessing, definitely not.
1

3 years ago

review by Stephen

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have had our John Ryan Artisan Luxury mattress in soft tension for just over seven years and it is one of the most comfortable I have ever slept on. However the past couple of years I have started to suffer with an aching hip when lying on one side and after returning from a trip and sleeping on a firmer mattress with no hip pain I have realised that the soft is probably too soft and therefore I am going to order a new mattress in medium tension.
We also ordered Origin mattresses for our holiday home this year and they are very comfortable although of course not as luxurious as the Artisan range.
Despite trying out other mattresses in stores and pouring over online reviews for other companies we decided to return to John Ryan as the quality and comfort plus customer service is tried and tested.
5

3 years ago

review by Customer

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is the second time in a few years we have purchased from John Ryan, they are always so helpful, always ready to give advise prior to buying from them, friendly and I cant recommend them highly enough.
We were informed of delivery and kept up to date. The 2 delivery men were polite, efficient and very helpful, taking shoes off before going upstairs. I dont think the one young man spoke English but he was good at carrying! Thank you again to this company. We wont buy from anyone else now.
5

3 years ago

review by jayne

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Our second John Ryan bed. You get what you pay for with a mattress and these are the best and with the 60night trial there is no stress if you don’t get on with it. Fabulous.
5

3 years ago

review by CA Southgate

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This review is given after almost a month...
I came across JR by design several years ago - wish I had ordered then! I had no trouble with delivery, the mattress was delivered in just over a week after a courtesy call to ensure I had made the correct choice spec for my husband and I, so the experience was pleasant and very professional.
On to the mattress......we ordered the pocket origins 1500, one of their popular mattresses, I believe. After the mattress was delivered, I thought ‘wow’ , the depth worried me slightly as I’m on the smaller side and thought I’d need ‘step up’ to get on that! (Jokes aside!) It was deep and plush with the luxury cashmere top and wool filling - we couldn’t wait to go bed! First night felt awkward, as to be expected, this was a new mattress.... over the week, I tried various combinations of bedding, toppers ect and thought this may have been a mistake, but the 60 trial gave piece of mind to carry on. Almost 4 weeks later, 2 x mattress protectors (as I could feel the button tufts) this is the best, most comfiest mattress I’ve ever slept on! We’re due to turn at the month end and the top layer has settled with the centre slightly raised between my husband and I, but this is to be expected, I don’t sleep on his back! We have ‘our sides’ and this does not hinder sleeping as though I have to roll ‘up hill’ so to speak. I’m confident with frequent turning this will settle. Besides, I’m (we) are so happy with our purchase which has definitely impacted on our sleep quality without doubt! This, for us, is the most important factor along with the longevity of a mattress, so, for now, I couldn’t have asked for more! Thanks JR, a well deserved 5 star ⭐️
5

3 years ago

review by Tracey

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This was our second mattress from John Ryan and we are very pleased with the continued quality of the product and the high levels of service.
5

3 years ago

review by STEVE

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Johnryanbydesign.co.uk Review

John Ryan By Design: The UK's Most Trusted Bed Retailer. Hand-Made Natural Fibre Mattresses. Made by experts here in the UK. For a perfect nights sleep.

Johnryanbydesign.co.uk Customer Service Contacts

500 Styal Road Wythenshawe, Manchester, M22 5HQ, United Kingdom

[email protected] 0161 437 4419

Opening Hours

Mon. - Fri
09:00 - 05:00

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