4.1 / 5
Trust Score
4.4
Reviews
2
Social
5
Featured
5
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31
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites
Based on 2642 reviews
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4.1
31 reviews
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2611 reviews
Johnryanbydesign.co.uk Review
John Ryan By Design: The UK's Most Trusted Bed Retailer. Hand-Made Natural Fibre Mattresses. Made by experts here in the UK. For a perfect nights sleep.
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Last update: Wed, Mar 9, 2022 3:08 AM
Although we didn't use it, the returns/exchange policy gave us peace of mind knowing we had 60 days to ensure we were happy with the mattress, rather than the limited time you get to try one in a shop. Their website is also very helpful with lots of excellent information. We were very pleased with both product and service we received and would recommend John Ryan By Design.
after online research. decided it would be John Ryan
the product arrived on time, and was ably handled and
assembled by keen and able, a play on the company name.
I will certainly be ordering from this company for my next
complete bed in the near future
Allan. Heysham Lancs
We have now got a really comfortable mattress which is top quality and is exactly what we asked for.
Knowing that we could return the mattress if we weren’t happy took the stress away from buying online.
Highly recommended
Cared enough to have a chat about the order when it was placed.
Delivery was spot on with very courteous and helpful driver and helper.
Extremely pleased with the mattress would definitely recommend.
I was slightly nervous about buying online, but I needn't have been, a real quality product. Also, though the Legacy 2 I bought was quite expensive, with a 15 year guarantee included I think it is excellent value for money and I'm very happy with my choice.
The service from a John Ryan Ltd was outstanding as was the delivery too.
We will definitely be buying our next mattress from John Ryan By Design!!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Over the next 2 years, a hard ridge developed in the middle and clear impressions of our bodies were obvious on the mattress and topper. It was as if we had never turned it. So we contacted John Ryan. Their advice for a marital king size bed astounded us: ‘one of you needs to sleep in the middle of the mattress to ensure that the whole of the sleep surface is being utilised enabling the layers to settle evenly.’ Really??? So how about the good night’s sleep for the other person being squashed into the remaining 2’? Surely defeats the objective!
They asked us to try it a little longer which we did for 2 more years. With hindsight, this shows the level of customer service and at no time did they remind us that certain components were not guaranteed for the full 10 years. By that time the base which was faulty was out of guarantee.
Finally John Ryan sent an ‘independent’ assessor round who deemed the ‘dipping’ ‘within tolerance for this product and age’. So within 2 years we get dips and a ridge in the middle which is deemed ‘just normal wear and tear’ so the guarantee does not apply. Beds are generally expected to last 8 years.
So after 4 years we will have to buy another new bed. Will it be a John Ryan bed. No. Would we recommend John Ryan beds?: No prizes for guessing, definitely not.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
We also ordered Origin mattresses for our holiday home this year and they are very comfortable although of course not as luxurious as the Artisan range.
Despite trying out other mattresses in stores and pouring over online reviews for other companies we decided to return to John Ryan as the quality and comfort plus customer service is tried and tested.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We were informed of delivery and kept up to date. The 2 delivery men were polite, efficient and very helpful, taking shoes off before going upstairs. I dont think the one young man spoke English but he was good at carrying! Thank you again to this company. We wont buy from anyone else now.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I came across JR by design several years ago - wish I had ordered then! I had no trouble with delivery, the mattress was delivered in just over a week after a courtesy call to ensure I had made the correct choice spec for my husband and I, so the experience was pleasant and very professional.
On to the mattress......we ordered the pocket origins 1500, one of their popular mattresses, I believe. After the mattress was delivered, I thought ‘wow’ , the depth worried me slightly as I’m on the smaller side and thought I’d need ‘step up’ to get on that! (Jokes aside!) It was deep and plush with the luxury cashmere top and wool filling - we couldn’t wait to go bed! First night felt awkward, as to be expected, this was a new mattress.... over the week, I tried various combinations of bedding, toppers ect and thought this may have been a mistake, but the 60 trial gave piece of mind to carry on. Almost 4 weeks later, 2 x mattress protectors (as I could feel the button tufts) this is the best, most comfiest mattress I’ve ever slept on! We’re due to turn at the month end and the top layer has settled with the centre slightly raised between my husband and I, but this is to be expected, I don’t sleep on his back! We have ‘our sides’ and this does not hinder sleeping as though I have to roll ‘up hill’ so to speak. I’m confident with frequent turning this will settle. Besides, I’m (we) are so happy with our purchase which has definitely impacted on our sleep quality without doubt! This, for us, is the most important factor along with the longevity of a mattress, so, for now, I couldn’t have asked for more! Thanks JR, a well deserved 5 star ⭐️
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites
Johnryanbydesign.co.uk Review
John Ryan By Design: The UK's Most Trusted Bed Retailer. Hand-Made Natural Fibre Mattresses. Made by experts here in the UK. For a perfect nights sleep.
Johnryanbydesign.co.uk Customer Service Contacts
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2 years ago
review by Wilf