Joss Main Style is what you make it Make it yours

3.6 / 5

Joss Main Style is what you make it Make it yours

jossandmain.com
60 Reviews
3.6 Average
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3.6 / 5

Trust Score

2.8

Reviews

3

Social

5

Featured

4.5

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  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
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  • Youtube account not found
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Jossandmain.com Review

Shop your signature style at Joss Main Part contemporary Part classic Our affordable mix works effortlessly in any home Free shipping over 35

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Last update: Wed, Mar 9, 2022 1:41 AM

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Jossandmain.com Reviews & Complaints (60)

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delivery 3.6 /5

price 3.4 /5

quality 4.2 /5

customer service 3.3 /5

on-time

I bought some cushions from these guys (are they Wayfair or Joss&Main btw?- not clear) that I'm trying to return, but when I went to my account I got greeted by an "There are no orders associated with your account." Funny thing is that I've got the Order number and of course I got the cushions. I also got to the stupid message from a link in the same email they sent me to review the product... So, what's up with their record keeping? Now I've had to communicate the old-fashion way, by email, wasting my time giving all the order details instead of it all being automatic and easy for returns, like in most up-to-date, modern websites. Come on people, this is the XXIst century!
1

3 years ago

review by A. I.

I refuse to do business with this… I refuse to do business with this company. I purchased a bed and specifically requested doorway entry delivery due to the fact that I live in a apartment on the second floor and my husband is disabled and cannot possibly pick up a bed. Next thing I know, my bed was delivered and left outside by the curb next to the neighbors garage. I was not contacted with any notice of my delivery being dropped off nor a window of time to receive it. I demanded them to pick it up immediately since no one was home to receive it or move it and it was in danger of being stolen or damaged. Then they stated I would be responsible for any damages to the merchandise when they pick it up the next day. WHO IS GOING TO SECURE THE MERCHANDISE WHEN NO ONE IS HOME OR ABLE TO MOVE THE PRODUCT!? I could not believe how negligent this company was. I saved money for three years to purchase a nice bed and they leave it outside in the curb with no regard for the care of the merchandise or the customers needs. Amazon doesn't even leave my dollar phone cases with such disregard! I always know a time and am given a proper notice to ensure I am aware of my delivery. I am sorry, I do not want to be so negative but I am shocked that any business could ever think this is acceptable. Oh then they want to add a delivery charge for my return....GET OUT OF HERE! You dumped my bed on the curb so come pick it up on the curb where you left it.
1

3 years ago

review by K. C.

We had ordered a patio set on Memorial day with quantities available. the order sat in "preparing to ship" status for 2 to 3 weeks until it was approaching the delivery date. We called in and said the set was unavailable and sold out without any communication to us whatsoever. They helped us on another set and is due to be delivered now with the same status and no one can tell us what is going on and we have no idea when we will receive what we bought, again no call backs to let us know what is happening and they cant find out - they blame everything - apparently their inventory software doesn't work and they have poor relationships with their manufacturers - awful
1

3 years ago

review by Michael L Becker

I ordered a bed that 1) was delayed and took several weeks to arrive and 2) came damaged. Attempted to contact Joss/Main twice about the order with no response or resolution. I then left a review about the damage and customer service and the review was posted with my rating but none of the text or photos were included. I would avoid Joss & Main and will never purchase from them again.
1

3 years ago

review by D. N.

I ordered a linen cabinet from this company and the quality was so poor it was breaking as we assembled it. I had already placed another order for a storage bench that was on the way, but after receiving the linen cabinet and seeing how poor the quality was, I knew I would not want to even open the next package once it shipped. The company website says “free return shipping” but it forced me to pay for a $60 shipping label for something I did not want or opened. Customer service is so poor. They also claim to refund your money within 1 business day of drop off. My package was returned and received by them just 2 days after drop off, and I have yet to receive a refund. I have called customer service twice and am getting nowhere. Such a hassle to get back not even a full refund. This company is fraudulent. I will never buy from them again and would not encourage anyone to either.
1

3 years ago

review by G. H.

this company website is on total point! its easy and precise. I love that there are options right there to click for contact. I have never shopped a site so simple and thorough like this one!! love, love, love it!
5

3 years ago

review by boothang

Twice have had my order " left on the dock" and not delivered as stated. First delivery the order sat on the dock, had to wait another week for it to be delivered and the furniture was damaged. See picture. Called customer service, replacement piece ordered, was supposed to be delivered today. Guess where it is? Yup sitting on the dock again! So I am wondering if the reason it is on the dock again because the next piece again is damaged? So again I have to wait another week for this furniture to be delivered! Oh my order was placed six weeks ago! So the saga continues as wayfair/ Joss and Main continue to deal with shoddy logistic companies... now on the bright side both the customer service and the delivery service were both extremely patient, gracious and both women very concerned about the shoddy delivery service. Though they can only report the issues, someone from corporate needs to look at the impact this shoddy service is having on their business, Fire the logistic company and hire a group that is as reliable as the energizer bunny. So for now I would recommend not to purchase any big items to avoid the disappointment, frustration of undelivered furniture.
2

3 years ago

review by Clairelouise C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I will never order from Joss and Main again. In a short time span, I ordered quite a few items from Joss and Main. Of everything that I ordered, only two items were not falling apart, stained, or musty smelling. One was a bedside table, the other a leather pouf. Everything else was terrible-an ottoman, rugs, toss pillows, lanterns, vases, all defective.
1

3 years ago

review by Meghan M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had to call via phone and change our shipping address since we had recently moved out of state, and could not get the website to work. My Customer Service Rep was Devin and not only was she delightful to talk with, she also was very knowledgeable about lots of questions I had. She is an asset to your company and should be commended for being someone who can help with difficult issues, but also convey warmth and caring about customer needs!!
5

3 years ago

review by Maureen S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Bought a rug on the site. Proceeded to then by additional chairs to match the rug. A few days later the rug was cancelled due to a "pricing error." Fraudulent advertising to get you to purchase other items.will NEVER use again.
2

3 years ago

review by Bradley L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered item which was at great price the company cancelled my order.. on 6th day of ordering when i was tracking my order then i knew that my order being cancelled and i have to call them to find out why?... they said when they were about to deliver they saw wrong miss priced.... so they have to cancelled the order.... how they didnt knew about the wrong price for so many days.... at least call the customer and apologize... waste of my time and money and the effort i put in...
2

3 years ago

review by Dibya B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I purchased a 60" ceiling fan on Monday. Tues received a canceled order email. Due to "pricing error". Looking at other reviews seeing the same issue. WTH is this company doing? I'm extremely upset to be treated this way, as in the past we have had good transactions with this company. What can be done to stop this deceptive practice. Very upset!
2

3 years ago

review by Renee T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I am trying to return 5 damaged products that were shipped to me last week. I called customer service yesterday and today and was on hold for a total of 9 hours. I finally had to hang up. I'm very frustrated that I can't even set up a return online. There are no options requesting a full refund with no replacement wanted. I don't want a replacement, I just want to send these products back to you (with you providing me shipping label) and a full refund.
2

3 years ago

review by Shelly W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Absolutely horrible experience from start to finish. First my simple item (a nightstand) was delayed 3 times. The third time I asked them to refund me and they issued it and then cancelled the refund because the item was already being shipped. I was sent a fedex tracking number which never issued a delivery date due to them not receiving the package. Then I called them and the representative told me it probably got lost and would reorder it. Today (7 weeks after I ordered it) I called to ask for an update, the reorder had not been issued. Absolute incompetency, will never use this company (or Wayfair by association) again, and will go out of my way to make sure as many people as possible don't use this redundant platform.
1

3 years ago

review by Roger M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered 2 Boyce Outdoor sectionals. The shipping was delayed do to Covid -19, I had no problem with that. But, when I finally got my order, they shipped just the frames without the cushions. No big deal, right. Two hours on wait with customer service, I was told I would have my cushions expedited shipping. Great. Or so I thought. NOPE! It was going to take another 2 weeks. Two weeks came and went still no cushions. Tried to call customer service and there was another 45 minute or so wait. During this whole time, which has been over a month, I had been charged for the items. Now, I get an email canceling the first order but they are going to send me a new set of sofas. A month and a half in I still don't have shipping confirmation for these pieces. I am still being charged for a item I have not receive.
2

3 years ago

review by Renee B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered some rugs online and then 30 minutes later changed my mind on the rug and color so I cancelled my order. The second order was 300.00 more but both charges showed on my bank account the next day. I went back online to make sure the first order was cancelled and it said it was in process of being cancelled but I got an email saying the order could not be cancelled because it already shipped. I find that hard to believe since the shipping date isn't for a couple of weeks due to covid and they are delayed. I tried to call them but was on hold for over an hour so I hung up and tried to call again this afternoon and was told the hold time would be more than 45 minutes. Long story short my account has been charged for over 1400.00 and if I get the first order I will have to return the rugs with shipping cost on me! Pathetic service! Save yourself the money and go elsewhere!
2

3 years ago

review by Tammy M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

i bought a set of nesting tables; nice enough, reasonable price. DAMAGED on one corner. they were packed so well and securely, there was no way the damage occurred in shipping, which means someone saw the damage and packed them up anyway. ridiculous! too much trouble/too heavy to repack and ship back, but i won't buy any furniture from them again. sheets and towels, maybe.
2

3 years ago

review by Christine K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I found the most beautiful sofa (leisure sectional) after looking through tons of other furniture sites, did a crap ton of research, reading over 200 reviews so there would be no false expectations or undesirable outcome. After 3 days I finally pulled the plug and ordered after speaking with a customer rep. Ordered 4/18/2020 with an expected delivery date of 5/15/2020. On 5/11/2020 I receive an email saying it's on backorder, I reach out to customer service with an hour wait time to speak to someone, I was working so I had to merge the call to my husband's line, at which time he was told that backorder in this case did not mean out of stock, but that they were backed up with getting orders out of the warehouse and the new expected delivery date would be 5/28/2020, we accepted that and moved on as there is so much going on with Covid-19. On 5/14/2020, I noticed that the charge just keeps withdrawing and deposition to my account every 7 days, so I call customer service again to get some insight. After waiting 52 mins, I ask about this practice and the status of my order which at this time I am told it is out of stock after my husband was told it was not. I explain to the rep my husband was told that it is a warehouse issue, and I need definitive information, at which time the line just goes silent after having been on hold for 52 mins, the rep did not hang up the line was still active, I had to grab a second phone and place another call while being on hold for another hour.
1

3 years ago

review by Tee C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Be warned. Joss & Main, WayFair (or WayCrooks) is the Ross of the internet but worse. These companies are the same, and they buy from cheap suppliers who do something really tricky. These suppliers create dozens of brands for their same product and then try to sell them at different rates. See attached pictures. Be warned: buy from another vendor or risk overpaying for products. Just remember, if you see the same picture but different prices and brand names on different websites you are experiencing what we in the industry call a scam.
2

3 years ago

review by John R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This is a negative review of Joss and Main. I bought two paintings on sale, both of them 23" x 23". They were sent in two separate deliveries. I got the first one and hung it up. A week later I got the second one and then realized the two pictures were not the same size. The first one was too large.When I called Joss and Main to exchange the first one for the right size, they told me the price had changed and it would be $30 more! Outrageous! When I made a big fuss, the customer service agent finally said He would apply a credit to the price. Then he came back and said the system would not allow him to place the credit, so finally after realizing that I was really angry, he offered to credit me the entire cost of the second picture. Also the customer service agent did not order the exchanged picture from Joss and Main. He ordered it from their other company Wayfair which was five dollars more then Joss and Main. By then I had already thrown out the box from the larger first picture and had to buy another one for $15 at FedEx plus the price to print the return label of three dollars. The whole thing was a great big inconvenience. Would never buy from Joss and Main or Wayfair again! They couldn't get a simple order of two pictures the same size correct! Unacceptable!
2

3 years ago

review by Risa J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 7 authority websites mentions and 0 mentions in other websites

Jossandmain.com Review

Shop your signature style at Joss Main Part contemporary Part classic Our affordable mix works effortlessly in any home Free shipping over 35

Jossandmain.com Customer Service Contacts

No contact details for this company.

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