3.2 / 5
Trust Score
2.8
Reviews
1
Social
5
Featured
4.5
Technical
Is keylessaccesslocks.com legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- We found several negative reviews about this site
- Facebook account found but audience is small
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
3
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Based on 8 reviews
Smart.Reviews
3.2
3 reviews
Knoji
3.6
5 reviews
Keylessaccesslocks.com Review
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Last update: Fri, May 20, 2022 11:00 AM
On 8/29 we called KeylessAccessLock 800-708-9326 asking for confirmation of stock of the COP USA VD16. They told us over the phone that they had "over 100 pieces in stock". That we could safely place the order online.
On 9/3 we called again and were told again that the product was IN STOCK. However, we insisted that we thought the product was discontinued and that we have checked with the Mfg and they said they did not have stock...to please re-confirm stock before we order.
A few hours after our call we received this email:
Hi,
I am replying to your stock check on the item COP USA model VD16. I currently show this item in stock so feel free to order it today.
KeylessAccessLocks, a division of B&H Depot, LLC.
So, we proceeded to place the order that day (9/3).
On 9/4 we received this email from this Seller:
I am currently having someone physically checking the warehouse to make sure we do not have any of the 1-6 unit laying around for you. I know I do have 1-4 and 1-2 in stock. If I do not have any or just 1 or 2 1-6 would you prefer to substitute into the 1-4 at the same price (see below 1-4)?
KeyLessAccessLocks, a Division of B&H Depot, LLC.
So...after they had confirmed stock 2 times over the phone and 1 time via email, they actually DID NOT HAVE THE PRODUCT.
On 9/9 they emailed us this:
When you called we showed a few in stock which ended up being display models (not being used at this point). After your order came in we tested them and only one worked and it had a scratch on it. I am sorry for the confusion
KeyLessAccessLocks, a Division of B&H Depot, LLC.
Summary: This Company confirmed stock of a product 2 times over the phone and 1 time over email, even after we insisted that we thought they would not have stock. We ordered...and they didn't have stock.
To make matters worse, today 9/12 the item is still UP IN THEIR WEBSITE and there is no indication of No Stock.
It is understandable if an online Company has something on their website that they don't have...keeping a website updated is very difficult, especially if you have a lot of products. But when a Customer calls 2 times and emails another time, why LIE? At least make the effort to check stock for real. And, if you end up not having stock, at least update your website!
Conclusion: Buy from this Company AT YOUR OWN RISK. You might or might not get your product.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Keylessaccesslocks.com Review
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3 years ago
review by Chimneyrock B.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)