KITCHENS U BUILD

3.8 / 5

KITCHENS U BUILD

3.8 Average
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3.8 / 5

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3.8

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3

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Based on 18 reviews

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3.8

18 reviews

Kitchensubuild.com.au Review

Custom DIY Flat pack Kitchens Laundries Vanitites in Melbourne Brisbane Gippsland Ballarat Geelong Australian made and Custom Design Expert Advice Budget Kitchen with Free Kitchen Laundry Design Available Kitchen installation Flatpack service

Kitchensubuild.com.au Customer Service Contacts

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Last update: Fri, Jul 1, 2022 10:49 PM

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Kitchensubuild.com.au Reviews & Complaints (18)

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delivery 3.7 /5

price 5 /5

quality 5 /5

customer service

on-time

The KUB team in Carrum Downs have been very helpful. They went out of their way to order and install a replacement door for my existing kitchen, whereas the original supplier of my kitchen and other kitchen suppliers could not be bothered with my "small job".
Extremely happy with the service - thanks to the KUB team.
5

1 year ago

review by KlausAlbert

Very disappointed with Kitchen U build in Carrum Downs with the long wait for the kitchen to be finished after they came & pulled out our existing one and left us living with out a stove, oven, hotplate, sink or dishwasher for 2 month!
All the measurements were wrong, they never measured before they delivered, the sink cabinet was made too small, even though we bought the sink from Kitchen u build and also the range hood we bought from them right from beginning did not fit in the range hood cabinet, all the top overhead cupboards are 90 cm but they delivered a 60 cm cupboard!
And the worst is, they made the drawers all too short, there is a Gap at the back behind them of 8 cm,
nothing is stopping the dishes from sliding behind the drawers & falling down and i can't even get the cutlery trays for them, when I complained to [name removed], he promised he is going to make them deeper, but then they changed their minds, like with few things!
We did not get the Rubbish bin I ordered from beginning, no sidewall for my fridge and they did not even put a shelf in the cabinet over the fridge, like agreed with [name removed], plus they took their time to come & finish our kitchen, they came only once a week unannounced and mostly late afternoon between 4 and 5 pm, until I asked them to call us a day before they come, because we can't sit and wait for them & nobody shows up!
And we also asked them to come during the day and not at night and disturb our evenings with drilling and other noise!
The contract to build the kitchen was signed & ordered on the 13 of February 2017 and they finished it
on the 10 of June 2017!
We would never deal with Kitchen U build CARRUM DOWNS again!
2

3 years ago

review by Vera And

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Bought kitchen for my 80 year old mum and paid for installation from campbellfield (which is by a subcontractor who has a flooring business who was only interested in trying to sell my mum new floors) we had to keep ringing him and asking him to come back and finish and he had excuse after excuse but did finally come back. Then they gave my mum a bench with industrial glue stuck on the surface and told me it wasn't there fault and it must of been the installer (of course I had to ring him but as expected he wasn't taking the blame. I then paid for a new bench and was told they wouldn't be able to install with the warranty department so I would have to organise for the install with there subcontractor which I passed on and decided that I would just do myself, well I waited all day for the bench delivery on the day they advised and told me I must be home to help unload but suprise suprise they didn't even bother coming. There is a reason these guys insist on payment up front and it's because your only option for justice is vcat and they bank on you not doing that.
1

3 years ago

review by Garry B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ever since the first day of Daniel and Dane come to install our new kitchen, they were both very professional and timely efficient. Both my husband and I are very pleased about our kitchen from Kitchens U Build, Traralgon office. All the staff we spoke to were friendly and courteous for our questions. I would highly recommend anyone purchasing a kitchen from this company. Thanks Samantha for your energy and design guru status.
5

3 years ago

review by Diane E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Kitchens U Build installed our kitchen about two years ago. We'd looked at a few other companies, but Kitchens U Build had the best price. Their sales person was really helpful in suggesting design changes, the installers turned up when they were supposed to as did the stone mason the company uses. All in all it was a smooth experience and our kitchen still looks great despite some heavy wear. Recently, another cabinet maker assumed that the kitchen cost us $18k-$20k when if fact it was around $12k. We also recommended the company to friends and their new kitchen is going in shortly.
5

3 years ago

review by Parent Of

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Was rung up and asked to pay on a Saturday almost a week before it was even delivered. Then some of the doors had to be remade twice due to shoddy workmanship. It was also supposed to cover existing flooring when measured up this was agreed to, but when fitted was not even close and not even an apology! Pay a little bit more and get your kitchen somewhere else.

May 1st, 2017 Update: Don't believe they are reviewing it, don't waste your money with kitchens ubuild

I was contacted after my initial review for details 3 months ago and nothing since, still have to fix our kitchen with new floor coverings, no feedback since they asked for details, a big waste of time and money we have learnt our lesson.
1

3 years ago

review by Disappointed E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Our 2 day job turned into 2 and a half weeks. Wrong cupboard doors ordered, also missing handles. Only one person to deliver kitchen cupboards, one package weighing 160kg and my husband had no choice but to help delivery man. He told us if we paid extra we could have had 2 delivery men. This was not explained to us otherwise we would have done so. The mess left on our verandah by the installer was absolutely disgusting, not only packaging and sawdust everywhere but also the scraps of his lunch. I also now have to repair some of the walls in the house where the cupboards were clearly not carefully brought into my home. My husband also had to fix our rangehood which was perfectly ok when he removed it the evening before so the installer could run a strip along the front of it. Very disappointed.
2

3 years ago

review by Sue H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

In 2016 we did a house extension and partial renovation and as with any project like this, you sort of become the project manager and end up dealing with a large number of different tradespeople, suppliers and authorities. If you've never done anything like this before you really need those people to be extremely helpful and guide you through some uncharted waters. During our project no one did this better than Kitchens U Build.

We dealt exclusively with Alisha at the Bayswater showroom and walked in off the street with a basic sketched out idea for our new kitchen layout including a few measurements and a colour scheme. We also intended to install ourselves despite never having done that before. Alisha showed us some great ideas in the showroom and within no time had refined our idea into a working plan including a whole bunch of added details we never would have thought of. By the next day she had sent us a working drawing for approval. What could have been the most complex and difficult stage of our project was made completely straightforward.

Our flat pack arrived a few weeks later and although we found the labelling initially confusing we were able to start piecing things together straight away. I phoned a few times to check on some installation details which were always cleared up easily. There are a lot of elements in a flat pack but by the time we had completed the installation it became apparent that Kitchens U Build hadn't overlooked a single thing. The design totally worked.

We have been loving our kitchen for two years now and look upon the entire experience as having made our kitchen a functional, happy place right from the start.
5

3 years ago

review by Ken A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have now had two kitchens and two bathrooms, with a laundry and two more bathrooms to go and cannot recommend this company any more highly. Their professionalism and their willingness to ensure you are happy with your results is first rate.
5

3 years ago

review by Mark And

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Had five contracts in total due for installation August last year.
Only partial installation of two contracts
Other 3contracts just delivered all over the house
Unable to continue building.
Huge losses in delay
2

3 years ago

review by Vera Targett

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After having my new bench top installed by an installer who works for the Bayswater North store, all went well, apart from the fact that we had to apply the silicone myself and he did not follow up with an issue regarding a gap around the sink, even after numerous phone calls to him . Left a feeling that the job could have been completed a bit more professionally.
2

3 years ago

review by Cal S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The install was scheduled for 16th and 17th October 2019. A majority of the measurements were wrong and after doing the best they could the installers were not happy and couldn't apologise enough about the major stuff up, they left us with an unusable kitchen and a huge amount of shelves, doors, boxes etc. under our see through stair case right near the front door.
For a month we had no kitchen, no word from KUB and a huge mess in view of everyone. When another installer came ( different from the first 2) he was shocked at how big the job was as he was not told and it took him 2 days to do what he could. January 28th 2020 was when we got our replacement bi fold doors and bin cupboard finished and that installer noticed we had rails missing from our drawer.
During this time we had booked electricians and plumbers to come out when we were told the kitchen would be finished, as it wasn't finished due to wrong sizes made we were charged call out fees for them both.
Also the 20ml bench I was told to order by KUB is to short for our original splashback as KUB made the cupboards to fit a 40 ml bench which looks ridiculous.
Overall, what should have been a very exciting time for us has been a very stressful process.. oh and don't expect the manager to get back to you with any concerns because that definitely won't happen in a hurry.
1

3 years ago

review by Mandy F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered my kitchen in October 2016 and had a few delays in my renovations, which Kitchens U Build were happy to work around until I was ready for delivery in February, which was very much appreciated.
Wonderful range of door and benchtop colours and styles to choose from, and the in-store planning process was very helpful for trying to get all of my cupboards and drawers where I wanted them.

I couldn't have been happier with how the kitchen turned out - installation was a smooth process, and any minor mistakes that did pop up were promptly fixed by the team at the showroom. Highly recommend heading to Moorabbin KUB for any kitchen renovation needs!!
5

3 years ago

review by Jack F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We worked with the Carrum Downs KUB. Louis worked with us on our design. He provided excellent insight in to how to achieve our desired outcomes. We are very happy with the end result. Paul project managed the rip out and installation supported by Alison in the office. Bruce and Michael did the bulk of the install and did a great job.

Every one warns that renovations have their share of problems so be prepared. While the renovation was not without issues that KUB needed to address they were all corrected in a professional and timely manner.

We managed the overall planning and subcontractors but with KUB’s advice and collaboration, coordination with the subcontractors worked smoothly. It also included having our floor redone so there was coordination there as well.

I might add we purchased the Domain products (rangehood, stovetop, dishwasher, sink and tap) suggested by KUB and one month along we are happy with all of the products. The prices were very reasonable.

Thanks again to all of the KUB Carrum Downs crew
5

3 years ago

review by Ringtail B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We engaged Kitchens U Build in Ballarat to install our cabinetry for our new home in Jan Juc, Victoria. Stacey, Garrett and Cam did a fantastic job of designing and installing our kitchen, pantry, laundry and bedroom robes. Happy to recommend their product and services.
5

3 years ago

review by Alpal62 R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

just amazing we love our new kitchen thankyou Dean and Cameron, our kitchen we requested is no run of the mill our benchtops are huge and was a major fit but capalaba qld kitchens u build were really up to the challenge.
Andrew and judi :-)
5

3 years ago

review by Andy B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was reluctant going with a flat pack kitchen but was pleasantly surprised when KUB delivered and installed my kitchen
The quality of the cabinetry was of one purchased by a joinery company and you wouldn't know any different
The installer was cooperative and installed the kitchen with fine attention to detail

Highly recommend

January 7th 2019 Update: Laundry done on time and installed perfect

Had my kitchen done a year ago and got laundry done in December Sales team were great in consultation and design and the guys who installed were on time And did a great job highly recommend
5

3 years ago

review by Nick P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We found that this business has an active Facebook page with 12695 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
4

by Smart.Reviews

Kitchensubuild.com.au Review

Custom DIY Flat pack Kitchens Laundries Vanitites in Melbourne Brisbane Gippsland Ballarat Geelong Australian made and Custom Design Expert Advice Budget Kitchen with Free Kitchen Laundry Design Available Kitchen installation Flatpack service

Kitchensubuild.com.au Customer Service Contacts

No contact details for this company.

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