4.1 / 5
Trust Score
3
Reviews
4.5
Social
5
Featured
5
Technical
Is knab.nl legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found with large audience
- Linkedin account found with large audience
- The company has an ANDROID app
- The company has an IOS app
- We found several negative reviews about this site
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- Pinterest account not found
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Reviews Analysis
2
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vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 1 mentions in other websites
Based on 1111 reviews
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1108 reviews
Knab.nl Review
Knab is de online bank die met je meedenkt Of je nou je geld wilt laten rollen of laten groeien bankieren bij Knab is simpel zonder gedoe en altijd met de fijnste service
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Last update: Wed, Mar 9, 2022 3:09 AM
Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 1 mentions in other websites
Knab.nl Review
Knab is de online bank die met je meedenkt Of je nou je geld wilt laten rollen of laten groeien bankieren bij Knab is simpel zonder gedoe en altijd met de fijnste service
Knab.nl Customer Service Contacts
No contact details for this company.
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I have a company doing import & trade of goods (B2B). KNAB seemed a good and inexpensive banking option at the time I started my company. Over the years I ran into some business obstructing limitations like their inability to process a Letter of Credit and work with online payments (modern form of the previous "wired money transfer") of non-Euro currencies.
Lately their KNAB app stopped working correctly on my Huawei Android phone after an update through Google Play store. I couldn't log on and approve payments without using the reader device, which worked fine before using the KNAB app. I reinstalled the app but it still crashed right after logging onto it with my app-PIN. I reported the problem through their online chat on my laptop. They registered the problem and hoped it would be fixed with a new release of the app. So did I and I waited for more than one month for this new version of their app and this morning it was finally available in the Google Play store. I installed it but unfortunately the problem was not resolved. I deleted the app (again!!) and reinstalled it. Couldn't get it to work because the option to register the newly installed app with my ID-card/passport didn't work. Got a link from their online chat that allowed me to make the link between the app on my phone and my account. That link was not shown in the app! Luckily that seemed to work but now the option to log on to my account on my laptop using the KNAP app instead of the reader still doesn't work, letting the app crash again at this point. I tried several times but each time the app crashes at the same point after I typed my app-PIN.
I fully agree with the previous reviews that the KNAB app is very unstable and buggy. It is not what you expect from a banking app and what you want to spend your time on if you have a business.
Their customer service again and again suggested that I should reinstall the app and re-establish the link between my device and my account even if it made no sense to try the same thing again and again. They seem to forget that it is not my job to professionally test their software/app and constantly gave me the impression that I am the one who does something wrong....having an IT background so I understand how the mechanism should work!
They even suggested that I should get a Samsung Android phone instead of my Huawei Android phone because they claim that their app works well on Samsung Android!! I wondered whether they had lost their mind!
I decided to write this review with my experience because if I could make the choice again knowing what I know now, I would not choose the slightly cheaper option of KNAB banking but would rather have a bank that provides a significantly more robust banking app to business owners.
I feel stuck now at this bank having made company paper with this banking information on it and having this account number communicated to all my customers. If this problem is not resolved shortly I will take that loss to never come back to this bank that treats their customers like app-testing fools.
The image they broadcast in their TV commercial is that of a modern, trendy bank for small to medium sized businesses but instead of spending money on such flashy commercials, they should rather invest the money into getting their app stable from one version to another without needing their customers to jump through all sorts of hoops to get the basics working!
Response to KNAB-reply:
Please read the last paragraph of your reply again and seriously reconsider what you are writing there!
To expect that I have multiple (up-to-date) smartphones at my disposal doesn't make sense to me and I seriously hope you are not suggesting for me to purchase another capable smartphone to let your app work properly! That would sound ridiculous to me!
Wasn't the purpose of your app for me to have "my bank in my pocket"? I sincerely hope that your app-development team can get the app stable.....also for the Huawei Android platform.
3 years ago
review by Robin Ganguly
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)