kybun.com

Bought a pair of shoes for £300 from the Germany shop to be sent to the UK. Their website told me to buy one size up which I did and they were far too big. Returning them cost me £52. They insist on sending the goods back in the original packaging and the box was so heavy and ridiculously big it ended up costing more. When I contacted them about it to ask if they would contribute to this as after all I bought the size according to instructions they said NO. It also cost me £9 to get the shoes here. So I spent £61 for NOTHING!! Thank you!! I will not order another size as you cannot guarantee if will be correct.

I bought a brand new pair of Kybun Seouls one month ago and already the soles and sides have started to disintegrate. I wrote to Kyboot and heard from someone called Damaris who said there was nothing Kyboot were prepared to do about it. He said that the soles do disintegrate over time, especially if exposed to the elements or if kept in a cupboard ! I see from other reviews that I'm not the only one to be fed this line over what Kyboot know is a fault with their product. For a start these have not been exposed to ANY extreme weather conditions. And the Seoul hasn't been out for long - should a shoe really be expected to disintegrate after such a short peroid. I wouldn't expect 25 Euro shoes to fall apart like this, let alone 250 Euro shoes. Seriously, if you have money to throw down the drain then by all means consider these as they are comfortable. However, they are not "fit for purpose", and Customer Services at Kyboot acknowledge the problem but refuse to do anything about it. If anyone wants to actually see the farcical emails I've had from Damaris at Kyboot then I'll see if I can get them published in Viz......it's where they belong.

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