4.2 / 5
Trust Score
3.4
Reviews
5
Social
5
Featured
4
Technical
Is latrobehealth.com.au legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- Facebook account found with large audience
- Linkedin account found with large audience
- The company has an ANDROID app
- The company has an IOS app
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Instagram account not found
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Reviews Analysis
17
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 1 mentions in other websites
Based on 17 reviews
Smart.Reviews
4.2
17 reviews
Latrobehealth.com.au Review
Latrobe Health Service is a leading private health insurance provider based in Victoria serving members in Melbourne and beyond
Latrobehealth.com.au Customer Service Contacts
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Last update: Wed, Mar 9, 2022 2:10 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
unreliable, horrible customer service!!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Cheap - but you get what you pay for
no customer service, longest waiting periods of all health funds
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
We have maintained Top Hospital and Premier Extras cover but have been somewhat disappointed at the level of reimbursement for some charges (e.g. $440 on a recent $1400 Dental Crown charge). Service levels have been good, with helpful staff although at times it is hard to get through on the phone.
With our son turning 20 and now Part Time at University we are considering alternative funds with more generous conditions on semi-dependent family members.
Overall Latrobe have been a good health partner but having needed to research our options we have found that they may no longer be the best one for us going forward.
Helpful staff, covered a wide range of services. Links to overseas Insurance Funds.
Not overly generous in payment levels, hard to contact by telephone at times.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I have had several hospital claims in recent times and there has never been a problem with payments. A big plus also is No exclusions on their policies, total piece of mind at a time when you need it most. Latrobe may not be the biggest health insurer, but certainly one of the best. Latrobe is a members own health fund where you really are treated like a person who is important to them. I am very glad I chose this health insurer years ago to look after my health needs and do not feel the need to go anywhere else.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
have been in health service since the change over from the Yallourn medical fund ,having top cover and no excess to pay
when diagnosed with 2x breast cancer&lymphodma they were very helpful in assisting with funds to assist for required medical garments
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Do not buy from them! Wish I had gone with anyone else! So heart broken!
Can you believe that if you need your car fixed it would have more cover then a human being! What is the world coming to!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Then 29/12/14 need to pay for physio by using the claim and it's decline which the lady said may be my policy not covered. But i got paperwork saying that i covered for all extra i paid for.
This is the first time using, ring up health line not operate until 8am. 5/1/15 got answer because public holiday the payment was not made on time. So they saying that i not cover on the 29 because of that.
Stupid answer, not happy, not reccommence
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Claimed quite frequently too over the last few years .You have to make sure your hospital has an agreement with them and ask your doctors what costs are involved which I do anyway. Through all our woes they have been very helpful and friendly,very easy to talk to.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 1 mentions in other websites
Latrobehealth.com.au Review
Latrobe Health Service is a leading private health insurance provider based in Victoria serving members in Melbourne and beyond
Latrobehealth.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
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Access SmartReviews free tools for businesses and start getting closer to your customers today!
Prior to a planned hospital admission, I phoned Latrobe on 4 separate occasions to ask specifically about our expected out-of-pocket costs. We were advised only of the daily $70 co-payment for our gold level hospital cover. Needless to say, when the $2000+ bill arrived some weeks later of which Latrobe only paid around $300 I was shocked and appalled. When I queried this on the phone, Latrobe advised they only pay up to a maximum of 25% - and this is for the highest level cover and I should consult the terms and conditions hidden in their product disclosure statement. They even acknowledged that despite me specially asking these questions before hospital, at no point did they mention this 25% maximum coverage. Had I known this information beforehand, we would have gone to a public hospital. If this doesn't constitute misleading and deceptive conduct by Latrobe I'm not sure what does!
(H1 - Gold Hospital Choice Members)
2 years ago
review by jonathan.phillips