Lawn UK

First delivery went astray, second arrived day after Lawn UK notified

Great customer service, Amazing grass seed, would highly recommended Lawn UK had great success rate with our seed :) mud to green grass in 5 weeks :) AMAZING :)

after drawing attention to the delay it was sorted with in days well done Lawn UK.

My order arrived the day after I ordered it, so I would give them 10 out of 10 for delivery time. I have not used the contents yet, grass seed,, as there is so much surface water in my garden at present the seed would float away. So I cannot comment on the quality of the seed , yet.

Excellent service and great grass, growing well already after only 19 days.

I ordered some lawn seed from this company on 21st April 2020. I also ordered a lawn seeder on the same day and this arrived within days. When my lawn seed didn't turn up after 10 days, I tried to contact the company. The telephone lines were not manned, but the automated response was that the warehouse was operating as it should be. I never received an automated email to tell me that my ordered had been verified, nothing whatsoever, apart from the transaction which appeared on my account. I tried contacting them via email, but received no reply. I contacted them through their facebook page, but again, no reply. I received my grass seed today, which, according to the packaging had been despatched on 29/04/20 (yesterday) No apology, just a clear bag of lawn seed inside an APC poly bag, shipped directly from a company called "All Things Rural Ltd". All in all, a terrible experience, couple that with the lack of responsibility on their behalf, and its plain to see that they are best avoided. I will never use them again. Just to clear things up, I am a self employed retailer with over 25 years experience, and I wouldn't treat my customers like this, despite a pandemic. During times like this, retailers should be going above and beyond to assure customers rather than ignore them.

We searched online and found that this business has an active Facebook page with 934 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.