3.6 / 5
Trust Score
3.6
Reviews
2
Social
5
Featured
3.5
Technical
Is leaderremovals.com.au legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for less than 3 years
- Facebook account found but audience is small
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
5
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
Based on 5 reviews
Smart.Reviews
3.6
5 reviews
Leaderremovals.com.au Review
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Last update: Wed, Mar 9, 2022 2:12 AM
Good Value for money. The weren't the cheapest or most expensive but definately the best!
I can't fault them, the service I received was first rate.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Things were all fine until it came to having my things delivered to Brisbane. The first thing I found irritating was that Leader Removals were unable to tell me when my things would be delivered even one day in advance. I knew that the delivery would be on either Wednesday or Thursday, but on Tuesday they couldn’t tell me what time or day it would be. This made things quite difficult because I was new to Brisbane and wanted to arrange house viewings.
My things were not delivered on Wednesday or Thursday, and I was assured that I would have them delivered to me on Friday. This was important to me because I had some of my work clothes in the boxes I’d shipped, and I was starting work on Monday. However, their truck broke down and there was a delay. I can understand that sometimes there are unavoidable issues and there is not always something that can be done about this. What irritated me was that Leader Removals were in fact able to drive my things down from storage to my house on Friday evening but were not willing to because it would have taken two or three hours to do so. (Usually it would take one hour, but there was an accident on the motorway.) Whoever I spoke to on the phone (I think it was Andrew) decided to fly back to Canberra that evening rather than drive my stuff down to me.
I decided to collect my things from storage on Monday morning because I needed my work clothes, so I rented a car to do this. (I asked Leader Removals to pay for the rental car but they refused, although I’m certain that they were not legally obliged to pay for the car rental, so I couldn’t really argue about this.) I drove for an hour to pick up my things from storage on Monday morning and found that they were not securely stored – the back of the truck was left unlocked so I could just go in and take out my stuff. Honestly they could have left a lock on it and given the keys to the receptionist or whatever. So I drove my stuff down to my new house and in the end everything was fine – my stuff was not damaged.
Anyway, this was not the way I wanted this removal to go, it certainly did not make the move easier for me and was distracting when I was looking for a place and preparing to start a new job. If I move again, I will just rent a van and drive everything myself. It’s much less stressful.
Direct and polite communication; no damage to my stuff
Disorganised; poorly timed; stressful
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
Leaderremovals.com.au Review
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Many thanks Jimmy, Michael & Andrew for all the care, friendliness & professionalism you displayed throughout our move.
Kind Regards,
Mia & Shane.
3 years ago
review by Mia D.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)