3.8 / 5
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3.1
Reviews
5
Social
3
Featured
5
Technical
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20
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0
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites
Based on 71 reviews
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3.8
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Leboat.co.za Review
Specialists in canal boat hire in the UK Ireland Europe Canada Hire a self-drive boat for the ideal European Canadian waterway holidayCome on board with Le Boat
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Last update: Wed, Mar 9, 2022 3:42 AM
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
The service from the office at Trebes was also excellent. However, our gas bottles were not filled leaving us stranded at 9.30pm on our fourth night half way through cooking a meal. This resulted in us having to eat dinner at the one and only restaurant in Paradza at a cost of Euro 200 for the 2 families. The Homps guys were amazing and ensured that the bottles were replaced early the next morning. When I discussed this with the agent at Narbonne, he agreed to take euro 100 off our diesel bill. I, however, remain uncertain whether he actually did deduct the money or pretended to deduct the money. Our engine time seemed rather excessive.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
We set off the following morning and at a certain stage , the river was closed to all traffic, something to do with the one canal being closed off for cleaning . We were warned about this closure , but the gate was closed some 3 hours before the time perhaps due to flooding from the previous nights rain. 3 Boats were totally blocked off and despite calls to base camp and the call centre, we were told to "press a red button " and we could then proceed. Not great customer services, why a technician was not despatched to access our situation immediately, basically Nabronne would not agree with our "on site assessment of the situation"
Eventually after about 2 hours of reporting back to base camp, were we told to return to Narbonne , this put us under pressure with gate locks...but we all made it back.
The boat that I had a Horizon 2 had some problem with the steering, making navigation on the river extremely difficult.
Next morning and compliments to Narbonne we were sent to various new destinations and our journey started albeit effectvly two days later. our new boat was exactly the same but the steering was just so different and made my journey relaxing. I would certainly suggest the Horizon series and especially and boat with side thrusters to help through locks and bridges.
The boat had everything we needed and despite the very unusual extremely cold weather , we enjoyed out adventure from Castelnaudary (fabulous staff), stopping at Carcassonne (well worth the stop and seeing the Castle) and into Trebes (The la Boat staff could be trained here in customer service - we arrived with a problem bike and gosh don't go there 5 minutes into lunch hour as you have to wait until lunch finished.....) we finished in Homps , where we experienced probably the best staff along the route,
Despite the weather we had a fabulous holiday, very relaxing and as I say the Horizon series is stunning.
We decided to only stop and sleep along the canals and only enter the bases when we needed water and stock up on supplies.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Mooring only in the towns - a slight problem due to vehicles and trains noises, if mooring can be anywhere such as in canals, one can stop over at very quite locations.
Staff very professional and friendly.
The River LOT location, towns and environment -- excellent
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
At Chatillon the service was great, friendly and helpfull.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
We also had great service form the technical team when we lost part of the black bumper rubber in a lock and was replaced on arrival at the next town. The boat was operating perfectly and we had no issues or concerns during the trip. Also the day of handing the boat back, the staff at Homps was, friendly, helpful and efficient and on time to check us out.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
On our arrival we were given a broken bow thruster and with the size of the boat we also were not allowed to go into 80% of the canals. Their depot or the app did not tell us that.
You cannot navigate with a 14.2m boat without a bow thruster, yet they still insisted we take the boat. We refused, and that was soooo frustrating to see them disrespect their guests.
We lost a day of our travels while they swopped out our boat and we could not do the routes that they recommended due to the size of the boat.
It was not a enjoyable trip for us and we were all very disappointed.
When we were back in South Africa I started the complaints process and they eventually, after MANY moans and unhappiness, paid us back a small portion.
I would surely not recommend a trip like this for a large group and seriously suggest that they up their Vinkeveen depot treatment of customers.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
One day we had a rain shower and it rain into the boat onto the bed in bedroom.
The toilet is leaking and the floor is wet most of the time.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
1. I paid for 4 bicycles and there was only 2 on board. We received a third one the next morning after we requested it. (I trade one bicycle in for free WiFi). One of the three cycles was broken and had to be repaired. Please supply the clients with bicycles of a better quality.
2. We could not find a parking space in Le Somail and had to park at the first lock with no electrical supply. Out in the dark - had to travel with cycles for about 3 Kms or more to the nearest town. Could Le Boat please ensure a parking spot at a specific town for a specific boat.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
1)We booked an early departure via your South African Office - was not arranged with Vinkerveen - however, the consultant at Vinkerveen was extremely helpful and sorted all for us.2) We had a blocked toilet the 2nd day and your support person to be contacted was rude and very unhelpful - we had to deal with the problem ourselves and used one of the pump-out stations to unblock the toilet.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites
Leboat.co.za Review
Specialists in canal boat hire in the UK Ireland Europe Canada Hire a self-drive boat for the ideal European Canadian waterway holidayCome on board with Le Boat
Leboat.co.za Customer Service Contacts
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3 years ago
review by W. Q.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)