le coq sportif

Hello, I'm very happy with their products but their customer service is very bad. I returned a pair of trainers but I never got a confirmation that they were well received and checked and the refund would be proceeded. I've sent several emails but only received an automatic reply saying their usual blabla but nothing else. I really like their trainers but won't buy theirs anymore, I've been very disappointed with their service.

DO NOT ORDER IF YOU THINK YOU WILL NEED TO RETURN. The returns process for this company is an absolute shambles, they use an outside company to deal with their returns, you can expect the parcel to be picked up any day Monday-Friday anytime between 9-6. Obviously this doesn’t suit the majority of people who aren’t in the house freely available any day of the week. If you miss your delivery slot, it’s entirely in your hands to ring up the delivery company and reschedule a pick up date, sounds straight forward but believe me it is not. You have to print out piles of paperwork to sign, all with no guarantee the parcel will even be delivered, their terms and conditions state if the parcel cannot be delivered they will sell or destroy the items. LE COQ SPORTIF CUSTOMER SERVICE DO NOT RESPOND. Don’t risk losing your money and time.

I ordered two sport pants, however today I received an Email, that one of them is not in the order (despite I paid both). I'm really surprised, because they had them on stock still and I would prefer to get them instead of money back. so if I order now the second ones again so I must pay delivery twice, that’t inappropriate of course. It plays of course the worst role in sense of customer's loyalty and the brand impression. Never again!

We found that this business has an active Facebook page with 1664398 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.