Clothing Boutique Store Online

After finding them by way of a Google search, I made an online order 3/20/12 from this merchant for a new Canon auto-focus lens. The Google search showed a $219 cost, but the actual purchase price (without tax or shipping) was $269 when I visited the merchant's website. I made the purchase using Google wallet. I inquired online 3/20 and 3/21 about the shipping date. On 3/22, I received a call from "Rick". Basically, he told me I wouldn't be happy with the lens I ordered, and he tried to sell me a lens with different specifications -- and a higher price. Having already done my research, I declined to change my order. On 3/23, I received an email from Google Wallet that the order was canceled by the merchant, because the lens had been "discontinued." Clearly (at least in my mind), I had not bitten on the merchant's bait-and-switch tactic.

I ordered the following on 3/11/12: "Canon EF-S 17-55mm f/2.8 IS USM Zoom Lens [Lens hood:Lens Hood (IMPORTANT FOR LENS) SALE]." The receipt and the shipping option I chose said: "FREE USPS Parcel (FREE) 4-5 Days (24-48hrs to process) otherwise we ship it right away." At no point did their listing online (or the receipt they emailed me) state that the item was unavailable.

A day after I ordered, I received a call from a salesperson claiming that I forgot to put in my CVV number on my credit card. After I confirmed it, he proceeded to claim that he used to work for Canon and to ask him all sorts of questions if I had any. I said I had none and then he tried to up sell a Sigma lens that's $100 more than what I ordered. He also said they have been receiving a lot of returns for the item I ordered. I said I will think about it. I then thought about it and I said I want what I originally ordered.

Five days after the order date, I checked the status of my order online and it said that they were still "processing" it. I emailed them and I inquired when I would get my lens. They said "7-10 business days." I was not happy but I confirmed that I should get my lens by March 23 at the latest (which is 10 business days from my date of order). They responded that I will get my lens in "April." I responded that an April delivery date is unacceptable since they advertised 4-5 days shipping. They then responded "We do not have it available."

I immediately canceled the order.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.