LGIAsuper

Very good performance over the past 6 months with the growth smoothed option, I was expecting to see a large drop with all that has been occurring in the sharemarket, but my account shows a very nice increase over last year.
Low fees, run with the members in mind and one of the leading funds in growth over the last few years
Current balances have not been updated on the website since Novemeber 07

Daily failures of this fund's website over the past few months when attempting to access my account is of great concern. I will likely leave this fund and go elsewhere.

New government employee and fund member for nearly 3 years.

Enquired on line to set up on line account access and the like with no reply or follow up.
Three weeks had passed so I tried again via email and then phone call, no follow up or email contact received.
Finally worked it out myself without any support that was requested.
Just goes into a black hole.

Six weeks ago I then decided to roll my other accounts (2) into LGIA to make life a little simpler etc.
Curiosity on my part went to see if the funds have been combined, the money is still siting in the old accounts..?

Called up today and was told that the 'other ends have not responded to our requests'.
Was then emailed a form for me to fill out and follow up myself with the other super funds.

Made contact with the other stakeholders to see what is going on. The other funds had received the notification, divested the funds into a cash accounts now basically sitting there doing nothing and no interest earned.
No follow up, no care and no results.
Avoid!

I left because
1. I had a fairly straight forward TPG claim and it didn't not go well. It went on forever with all sorts of excuses. The complaints system did not work at all. I did eventually get the required payout because I was consistently persistent. I feel this has left a bad taste in my mouth.
2. Attended the first Annual Members meeting and education for retirees. It was a informative event but I realised how many people at the top of the organisation where new. This is good for the organisation long term but in the short term didn't inspire confidence.
I left

Employee has been adding super contributions to my account for 21 years but basically the money in the super account would hardly add up to the total amount of contributions paid. They may make you 15% in one year but then they loose 20% the next year. I would be better off and safer with a 1% compounded term deposit. Lets not talk about all the fees taken out as well. Basically they are just allowed to gamble with your money. What a joke. It even goes down when you lock your money into cash.

Requested a payment but got lost in system, so I was told, and expected new payment request to take place but days went by and no action... the call centre let it slip that processing is now done off shore and now I understand why things have been woeful, as never experienced things this bad before. The fact things are now done off shore and outsourced, I am rolling out which might get stuffed up also, fingers crossed.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.