Liftopia

I rarely write reviews but I am so frustrated. Wanted to take my 3 kids to Sunday River. Yesterday the tickets for March 2nd were $49. I called and spoke to a liftopia agent. He assured me that this price would remain for at least a week longer. He said since it did not have anything saying limited number of tickets available I would be fine to wait. I was all set to purchase but once he told me this I decided to wait to see what the weather will be a little closer to March 2nd. I checked this morning and price is $89. I called and was told that what I was told yesterday is not the case and they cannot honor what I was told yesterday. Very poor staff training in that I was given incorrect information. I should have bought yesterday BUT I believed what I was told and Liftopia will not stand behind what an employee told me.

Please read the fine print...they do not offer refunds! Even if there are only 3 runs open ( all green) and the tickets were selling almost half price at the actual resort. *Beware* We had 6 people skiing so this was a very costly mistake!

My review pertains to the Mountain Collective by Liftopia. Not too happy with Mountain Collective. Purchased 8 passes this year, our 8th person had to drop out because of a medical emergency. Delta Airlines and Epic pass heard out the issue and refunded the 8th ticket with ZERO pushback. MC requested a doctor’s note to even consider helping us. Not a problem. I provided the note. After about a week of deliberation on their part, MC has decided to not refund or allow us to change the name on the pass. Not the type of mercy we expected from such an organization who’s Moto is “we’re here to lend a hand, or glove.” Also, we used the 7 passes this week at Squaw. It took about an hour to get registered for our 2 day passes. The counter clerk said that’s how it works at all the parks.

Liftopia is fine with me , but Allianz insurance as part of the mountain collective sucks. They prorate the entire season, so if break your leg and can't use your mountain collective for a march 1 ski trip you only get about 50% of the cost even though you never used the pass once. Misleading and a rip off, don't but the insurance from them.

Do not ever buy tickets from this website. The tickets were more expensive then the ski place. Additionally there is no refund policy so they did not even refund or give credit for bad weather. Complete scam site.

Bought tickets for before the pandemic and they only issued a credit -- not a full refund -- despite the fact that our BORDERS were close and the MOUNTAIN was closed. Terrible customer service. Terrible company. Buy direct.

First and foremost: for everyone who's struggling with Liftopia's customer service, simply dispute the charges with your credit card. I won't reiterate what everyone else is saying regarding their poor customer service because it's not actually their fault. It is actually their P.O.S. CEO Evan Reece's fault. Instead of doing the right thing during a time of crisis, Evan directed all accounts to be frozen and issued credits when money is what people are needing right now during this pandemic. Well unfortunately this horrible decision is backfiring since they are going to lose all credibility and we will NEVER use their services again. The icing on the cake is how horribly Evan Reece and the rest of Liftopia's C-Suite "professionals" are laying off their employees. History will not look down upon your decisions kindly.

Liftopia will NOT refund my money when the mountain shut down to Covid 19. They instead kept my money and issues a credit which is useless to me. The CEO is another Bernie Madof. White collar thief! Never will I use Liftopia again. BWT, the ski resort issues a check for prepaid rentals, and the condo company also issued a check for full refund.

Customer service totally dropped the ball on this one. I was injured day 1 of a 2 day ski trip. I notified Liftopia day 1, and it’s been over a week and still no decision on if I will be receiving a credit back for the day 2 I never used. Poor customer experience when on vacation and requesting to move a selected day around to a new date. order ID 14065293.

Honestly, this service was so easy and inexpensive I almost couldn't believe it wasn't a scam until I got my lift tickets. I can see why some reviewers were upset about the no refund policy, but you're basically buying at your own risk in order to get a discount, so just don't buy too far in advance. I bought lift tickets for Wisp Resort through Liftopia 5 days before I planned to ski, and then just showed up to claim them at the resort on the day I planned to hit the slopes. They just scanned the barcode off the email on my phone, handed me the ticket, and I was ready to ski. Plus, it was 30% cheaper on Liftopia than buying directly from the resort. I feel like I made a good choice and will definitely use Liftopia in the future to buy lift tickets.

One can definatelly save on ski lift tickets when purchased at Liftopia. BUT, it can be a stresfull way to get your ski tickets , as there are no refunds.. We have saved money but also lost money with liftopia!!!! Our last purchase was exceptionally worrisome, as we spent over $1000 dollars on ski lift tickets with them, which have to be picked up on a certain given day only at the mountain's customer service place.....you show up a day later....you can say 'bye..bye' to your money...and our flight was delayed.....It was very stresful business with Liftopia.....so...good deal can turn in a bad one within a day.....So ....liftopia as a business is in a position of a winner always....not the same can be said about people who deal with them....buying tickets... ???!!!!!!

I don't remember, you're asking me too long after the fact!

I always get a pretty good deal on Liftopia and it's so convenient to have my ticket on my phone

Liftopia's seamless process of purchasing lift tickets takes the hassle out of beginning one's day skiing/snowboarding.

We bought the Mountain Collective Pass with insurance for 2017-18 and as of 2/23/2018 used a grand total of 3 days—2 at Telluride and 1 ar Aspen. Unfortunately, on 2/23 my husband suffered a serious skiing accident which fractured his tibia in multiple places. Obviously our ski season was over. We immediately contacted AIG, the insurance carrier and filed claims for trip interruption. Despite providing all required documentation from the surgeon, receipts proving our purchase and information on the specific number of free days actually used, Liftopia could not be bothered to coordinate with AIG and confirm how many of the free days we were able to use before the accident. Hence, AIG gave us only a tiny fraction of the reimbursement we were due. We will NOT ever buy the Mountain Collective Pass again, nor we will ever do any business with Liftopia! Your customer service is appalling.

Wasn’t able to change my purchased day to the next day even after my plane was late. I’ve used liftopia in the past with no problems but with 0% ability make adjustments to which day you can use the purchased ticket on...is literally like throwing money away. Seriously, you might save a couple dollars but if anything changes in your schedule your out the whole amount. I’m done with Liftopia.com from now. It’s always better to buy from the resort from now on. F liftopia

I made a purchase last Winter 2017 and by mistake selected the wrong day. I called support and they were so nice and helped me change to the day I was really looking for. Customer Service made the transaction so quick and easy.

I've had many great interactions with Liftopia over the last several years. Highly recommended, great service, great people.

Maybe 10 transactions over the last 5 years and never an issue at the ticket window. The website is easy to use.

I have used Liftopia several times, mainly last for last years season. Very easy to use, secure, and lift ticket savings were substantial. Basically enough for gas to the hills and lunch. Great service!