4.5 / 5
Trust Score
4.4
Reviews
5
Social
5
Featured
3.5
Technical
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Reviews Analysis
19
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0
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0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 3 mentions in other websites
Based on 19 reviews
Smart.Reviews
4.5
19 reviews
Lilyhomes.com.au Review
Lily Homes are an award winning new home builder servicing Sydney Visit an Lily Homes Display Home today
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Last update: Wed, Mar 9, 2022 2:14 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
What we were most happy about was that they were straight forward nothing was hidden from us and we didn't feel the push of people trying to make more money out of us, the way it was is the way they said it. There was no joking around it was so professional
Our site supervisor was even meeting us late when my husband and I couldn't get off work on time, opened the gate and walked us through whatever needed to be addressed, it was pin pointed whenever an issue needed to be addressed and explained so easily that I even understood it.
I loved how everyone was so joyful to speak to and they were there when I rang from start to finish they meet all our expectations and even more. Thank you Lily Homes
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Price and service
weather!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
My customer service manager, Roy, was very supportive and quickly responded to all my requests.
The site supervisor, Paul, was also diligent and very helpful with issues during construction.
Definitely, I would recommend to all my family and friends.
Thank you so much.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
It is important to understand exactly what is included in the contract, and what is not and you have to anticipate these. Items like council fees, landscaping, driveway, demolition, stormwater/hydraulics, etc. need to be allowed for. These can add up to another $100,000. Also, getting the occupational certificate is not within their scope, which is a gap to full completion. Unfortunately, Lily Home are not going to tell you what else you need, so you have to figure it out yourself.
Overall, I would recommend Lily Homes, but make sure you know what you are getting, what else needs to be factored in.
Price was good, build quality was good
Many items not included, which is fine, but you need to anticipate and allow for it.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Customer service consultants were so efficent anything we needed it was no a problem at all and if it couldnt been done they would find an alternative. our site manager was wonderful and would do his best to keep us in the loop as to what was happening on site
i would definately build again lily homes and thank everyone for they help and patience in building our home.
nothing was ever to hard...
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Quality is good, workman ship good.
I have already suggested quite bit of people about your dual occupancy design, in fact one of my friend bought a land in Gledswood hill and suggested this to him.
Lily homes is very good in price when compared to others, this is what we require for investment.
I will definitely go back to Lily homes for the future construction.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Customer service very good Lily homes reception lady was very good returning our calls
Building was very well managed by Supervisor we are very pleased overall with all the things which were put in kitchen and alfresco
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
From the inset they have had nothing but problem after problem and all !! all of the houses started after theirs are nearing completion yet theirs has just had the frame completed.
They were assured that it would take no more than 6 weeks for the certifier but it took 6 Months.
They tried to rip them off for $2000 for a sewer peg out and Engineers detail.
Every house needs pier holes for the slab but Lily wanted $700 to remove excess soil from the site ,it should have been allowed for in the original quote.
Although Lily homes should know exactly how much wiring would be required for each of their homes for the air conditioning they still hit them up for extras of $200 for wiring over the meters that were allowed for in the contract .
The CEO promised that he would tell the supervisor to pickup the time during construction ,that hasn't happened in fact construction has slowed.
They were told that they should be in for Christmas but unfortunately the did not say which Christmas.
its now 8th November and the frame has just been completed.
At this time my major concern is that I hope they ( Lilly Homes ) do not go broke before the house is completed.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
They have not come up with a solution, i have had to hire independant property consultants who reported that the house has major defects and poorly built with bad workmanship. No one at lily homes can come up with a solution or tell me where or why this is happening nor will they acknowledge that the house is faulty and incorrectly built, they keep telling me its just a water leak that we need to fix while im stuck with a dud house!! The company cannot be trusted and the trades people in my opinion are not experienced because they cannot come up with a simple solution of stopping water from entering the home in 8 months! Not happy!
House has major defects
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Timing: 9/10. Construction period was excellent despite some errors, timing was above industry standard. The design period and transition from sales however was not at the sames speed as the construction.
Quality: 8/10. One large mistake occurred however to their credit, it was accepted and rectified seamlessly and without any additional stress, time or angst to us.
Communication: 6/10. Staff were quite available for contact and usually provided the information necessary. Costs that should have been included initially however only came to life during construction and were charged as extras which was quite frustrating.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Professionalism and quality and care factor
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Finished product, site supervisor, Cost of home.
Some unexpected costs and a few unforeseeable delays.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Iam so sick and tired of waiting for this mob.they've had since feb 2010 and we are still waiting,Iam not even looking forward to seeing my new house getting built because Iam sure we will have more hassals with them .they are soooooooo slow.
very very helpful and kind sales rep. Good value for money.
office people are very very very slow with paper work, signed contract on feb 2010 still waiting to commence construction and it end of july 2010 and still waiting.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 3 mentions in other websites
Lilyhomes.com.au Review
Lily Homes are an award winning new home builder servicing Sydney Visit an Lily Homes Display Home today
Lilyhomes.com.au Customer Service Contacts
No contact details for this company.
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I hope this review helps others who are thinking about Lily homes
great price, flexible
communication in office
3 years ago
review by Myna S.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)