Linen Cupboard

4.5 / 5

Linen Cupboard

4.5 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.5 / 5

Trust Score

3.9

Reviews

5

Social

5

Featured

4.5

Technical

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Reviews Analysis

16

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0

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Based on 56 reviews

Smart.Reviews

4.5

16 reviews

Trustpilot

3.7

40 reviews

Linencupboard.co.uk Review

Luxury Bed Linen Egyptian Cotton Sheets and Flannelette bedding in all sizes. Duvets, Duvet Covers, Pillowcases, Mattress Protectors and Toppers. Fitted sheets (standard, deep and extra deep).

Linencupboard.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Sep 8, 2021 6:32 PM

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Linencupboard.co.uk Reviews & Complaints (16)

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Ordered £170.00 worth of bedding... awaiting delivery almost three weeks for delivery now... I read this is not unusual with The Linen Cupboard... Very upset, as they say it's because it's sale time and the company that is making my duvet is overworked, with all the orders (as it's being made,especially for me....hmmmmm?)
I need these items by the end of this month...31st of January 2020, as guests coming to stay
1

10 months ago

review by Penny Finzel

We ordered a duvet cover from the Linen Cupboard expecting the product to be dispatched within 3 working days as detailed on the website. After two weeks, we had heard nothing so I contacted the company. We were told their stock had been delayed, which I understand, but it would have been nice to have been proactively notified rather than waiting for me to chase. 10 days later I emailed again and received a very blunt, cold reply, claiming stocks were still delayed. They didn't have the courtesy to apologise at any stage during our conversation. The product eventually arrived - a month after the order was placed - and while we are happy with it, we will not be ordering through this company again.
1

10 months ago

review by L.V.

I ordered A £62 mattress protector on the 23rd of July with a 7 Working day delivery estimate. I was charged but the item never arrived.

After making initial enquiries on the 11th of August Linen Cupboard blamed the manufacturers and I was told that my order would be arriving "imminently". However, by the 25th of August, I was yet to receive my item.

After making further enquiries, Linen cupboard continued to blame the manufacturers and gave me no indication of how much longer I might need to wait. Therefore, I requested a lead-time estimate. Unfortunately, instead of asking the manufacturer for the estimate, Linen Cupboard fobbed me off and cancelled my order, issuing a refund saying, "Unfortunatly we are unable to fulfill your order at this time."

linen Cupboard happily took my money over a month ago with a delivery estimate of 7 working days. All this time later, after seemingly making no attempt to rectify their failure, they cancel my order, fobbing me off.

It seems that Linen Cupboard wanted my money but didn't want to provide a product or service for it. A terrible experience indeed.

Order Number: 130941
1

10 months ago

review by Matt Jones

This company is world class in every way, customer service, quality of products and pricing. The negative reviews are outrageous concerning deliveries, when you consider we're in a bit of a surreal situation with covid 19.
I highly recommend this company whom I've dealt with for more than 10 years and believe me, the customer service couldn't be improved...
5

11 months ago

review by Billy Hugh

I placed an order at the end of September 2020, which was paid for at this time (hundreds of pounds worth)By the end of October I emailed to ask about my order as I’d not received it I’d also had not heard from the company, but understood that deliveries could take longer due to COVID.. regardless the correspondence was shockingly bad and to date (21st November 2020) I’ve had o we the last two weeks emails saying that my order is out for delivery.. now I live in Gran Canaria.. and when the first delivery was sent back to The Linen Company I emailed them and received (yet again) no reply.. they just resent the package, again to be sent back to them.. I emailed them to find out what was going on and to complain, I requested on my first email that they send my package with DHL, anyway today I have received an email saying that DPD don’t deliver to Gran Canaria so they e refunded me.. which I’ve k no it received yet.. now my problem here is .. why would they not send my order that I’ve patiently waited for for two months by another carrier? I could have ordered in that time from another company, and also the lack of customer service is so shocking to me, I never leave reviews but feel compelled to write this .. there are lots of linen companies out their .. my advice really is find another one..
A company willing to cancel a sale after two months of a customer waiting, rather than send by another carrier speaks volumes about the importance of their customers
1

11 months ago

review by Ali

I ordered two pillows and some bedding on Saturday.
My order arrived this morning and everything feels and looks lovely.
The 20% discount was also great, it meant that I could treat myself to something a bit fancier.
Very happy with my purchase and the swift delivery.
5

11 months ago

review by TD

I bought a mattress protector and two sheets. The day after placing the order I realised I had ordered the wrong thing as I had meant to order a waterproof mattress protector which they had on special offer but had actually put the standard one in my basket I phoned the company and got through to a very helpful lady who said they would change the order before it dispatched. The new protector was slightly more expensive but when I offered to give my card details to pay the difference, she said they were happy to honour it, which I thought was above and beyond as it was my mistake not theirs. I then got an email about an hour later saying that the order has been dispatched before she was able to swap it but they had also sent out the new protector along with a prepaid return envelope. Again I thought this was amazing service as it was not their fault the order had already left the warehouse. The first part of the order arrived the following day, and the corrected protector with return envelope the day after that. The items seem great quality and were a very fair price. I would definitely buy from this company again and have already recommended them to family who are moving house and need new linens.
5

11 months ago

review by Laura Swift

Do not support Rogue Business People.
It only gives them reason to remain a toxic venom to great communities.
Both these owners are incredibly unpleasant and nasty individuals who have a seriously negative impact on good people in the Okehampton township.
The male partner also owns the vacant cafe in At James St at 4 Church Place.
It would be no surprise that both premises are in fact Fire Risks to the public and entry to either premises should be avoided at all times.
Do not get involved in any form of business with these terrible individuals.
They come with a health and safety risk.
Avoid at all costs !!
1

11 months ago

review by Philip Michell

Ordered by phone Tuesday, email confirmation received with in 10 mins as was payment confirmation. DPD delivered parcel on time the following day and even sent a photo of where they had left it. Quality of the product was very good. Well done Linen Cupboard!
DM.
5

11 months ago

review by Mr Mansfield

I have read quite a few negative comments about this company.
However, I ordered anyway.
The item I ordered arrived within 48hrs, And is a lot better quality than some expensive brands. Thank you So much Linen cupboard I will be ordering again very soon.
5

11 months ago

review by Mrs Carole Packham

I placed an order on 10 October: website said product was in stock and would be couriered within the week. Order acknowledged 12 Oct.

Not delivered by 18 Oct so I queried. Told 14 working days because the item is bespoke (contradicting website), and because of covid there may be'a slight delay'. I can understand the covid delay but not the contradiction.

Queried agaIn at 18 working days. Told it would be within the next 2 weeks. It's still not here and if I had known they were working to 5 weeks delivery I would have gone elsewhere.

Completely dissatisfied and recommend not using the website because it over promises and doesn't deliver what it says it will.
1

11 months ago

review by Clare

We found the customer service excellent, and the two items we purchased were exactly what we needed. We were given 20% discount on our first order and the order was delivered quickly by DPD.
No problems here, and we will use this company again.
5

11 months ago

review by Mr John Barrett

I ordered two deep valance sheets and pillowcases. The correct pillowcases arrived however I received valances not sheet valances. These where returned to the company. After receiving the wrong items a third time I rang to cancel my order and requested a refund. I was told not to return this third set and to keep them by way of an apology. Then I received a text arranging collection of said items. When I contacted Linen Cupboard I was told that the manufacturer had requested the return of the items. So they went back and I am now left with 4 pillowcases (unpackaged) that don't match any of my bedding.
1

11 months ago

review by Mrs Pat Parry

Final update: 3 weeks and 3 days after the initial order. All my goods have now been received. I am happy with the quality of the products. Thank you to Serena who ultimately took charge of the issue, agreed that something had gone wrong in this instance and ensured the goods were delivered.


Second update: Three weeks after spending £600 for premium products and despite chasing many times my goods have still not arrived. I’m starting to wonder if this company is going out of business and can’t fulfil orders. I strongly urge that you do not risk your hard earned cash with this company.

First update: Review downgraded to 'bad' as the one item that was delaying the rest of the consignment (see below) was received today, 12 days after the initial order, with none of the other items included.

Original Review: I ordered £600 worth of goods from this company ten days ago and received an order confirmation. The money was debited from my account immediately via PayPal. I received no further correspondence or confirmation, so I chased up the order three days later. I received an email in reply stating one item is made to order and takes one week to manufacture, after further queries on my part, the company then confirmed that the whole consignment would be sent together. Ten days after my initial order I have received no goods so have chased again. I have received a note saying my goods are “imminent”. This is very worrying given the amount paid for the items. I have no firm dates for the receipt of goods and the company has had my money for ten days. Review will be updated as and when dates and goods are received to give a full view of service.
1

11 months ago

review by Gill

We bought two Large Emperor sheets. Expensive. Very nice quality, but neither are one piece of cloth; both have a neat join of two separate sheets to make up the size. The sheets have a join in a different place.
4

11 months ago

review by Ruth

We found that this business has an active Facebook page with 14100 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.
5

by Smart.Reviews

Linencupboard.co.uk Review

Luxury Bed Linen Egyptian Cotton Sheets and Flannelette bedding in all sizes. Duvets, Duvet Covers, Pillowcases, Mattress Protectors and Toppers. Fitted sheets (standard, deep and extra deep).

Linencupboard.co.uk Customer Service Contacts

No contact details for this company.

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