LiveAquaria

2.9 / 5

LiveAquaria

liveaquaria.com
7 Reviews
2.9 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.9 / 5

Trust Score

2.8

Reviews

3

Social

1

Featured

5

Technical

Is liveaquaria.com legit?

  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Mostly not trusted websites are linking to this site
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
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Reviews Analysis

7

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0

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0%

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Based on 7 reviews

Smart.Reviews

2.9

7 reviews

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Unsatisfied

Liveaquaria.com Review

LiveAquaria is the largest online shop for all of your fish needs From sustainably raised freshwater and saltwater fish plants invertebrates corals and reef rock to premium aquarium supplies food and equipment Shop today and get free shipping on qualifying orders

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Last update: Wed, Mar 9, 2022 4:22 AM

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Liveaquaria.com Reviews & Complaints (7)

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delivery 3.3 /5

price 3.2 /5

quality 3 /5

customer service 3 /5

on-time 3.5 /5

DO NOT BUY FROM THEM. Terrible. Their "guarantee" is written so that if you can't PROVE you know how to acclimate, or if you are ONE DAY LATE with a claim, they simply say no and keep your money. Awful customer service, no concern at all that half my order showed up dead. Basically, they stole my money and responded to my inquiries with form responses, pointing to the fact that their guarantee is not actually a guarantee. Oh, FedEx killed your fish? Too bad. Oh, your fish died the next day? Too bad, we never said your fish would actually live. And they NEVER credit shipping or box charges. This is an online store, boxes are kinda required. But too bad!
1

2 years ago

review by EmilyKilmon

#delivery(3/5) #price(2/5) #quality(1/5) #customer service(1/5) #on-time(4/5)

Had a horrible experience. First time ordering from them -- got a midas blenny. It arrived dead...was packaged with no cooling packs (unlike the other time I ordered from a reputable coral vendor). It was so warm inside the box...wasn't surprised the fish had died. They obviously don't care about their livestock. I will never be using them again.
1

3 years ago

review by SarahBlanch

#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)

3/11/19 Update of My Review: I was contacted by a very helpful service rep (Eric) who offered to assist with the issue noted in original review. Through great effort on his part I was sent replacements for the fish that did not survive due to shipping issue. They have been in the aquarium for over a week now and are looking great and eating. Giving credit where credit is due...Live Aquaria did step up to address my complaint and make things right. Thanks again Eric!
4

3 years ago

review by Dave D.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I do not recommend Liveaquaria to anyone. I ordered 2 cichlids last Thursday. Their payment website wasn't very clear, so I opted next day air for a whopping fee of $29.99. Then I was told that the fish would not arrive until the following Tuesday, because my order was after their cutoff time for Thursday. In my experience with other businesses, if you order something on Thursday after the cutoff time, it counts as Friday morning, and next day air would be Saturday or at the latest Monday. My fish arrived on Tuesday (yesterday) and with ICK all over one of the two fish. 1. the customer service representative was not helpful about the next day delivery. Whatever she said was going to stand. 2. I got a lame email back from customer service when I advised them that the fish arrived with ick. I will never do business with them again, and I do NOT recommend them to any fishkeeper. You may as well throw away your money if you order from them, because they sell sick fish and charge an enormous amount for shipping. By the way....this is very recent. I received the sick fish YESTERDAY!
1

3 years ago

review by Gwendolyn B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

they used to be highly reliable, tops. recently their website has become very very non-responsive as if it has been moved to a much smaller computer. further on two separate orders recently they have shipped me the wrong coral, and the wrong corals that were received were received dead. it makes you wonder what is going on. is it temp staffing due to covid-19 or is there a more serious issue? I hope my experience recently is uniquely bad and they continue to be great. UPDATE a third ordered coral came in today. It is ealthy, just what I ordered and AWESOME. ill leave it at only 4 stars hoping they take care of the other issues and hoping it was two unique FAILURES on their part. I hope.
4

3 years ago

review by Michael K.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have ordered 3 times fish and inverts online. Shipping is super quick (less than 24hrs), packaging is very pro and fish are well protected. Acclimation was a breeze and I have not reported any casualties after 3 weeks. Will definitely come back. Thanks!
5

3 years ago

review by P. A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

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Liveaquaria.com Review

LiveAquaria is the largest online shop for all of your fish needs From sustainably raised freshwater and saltwater fish plants invertebrates corals and reef rock to premium aquarium supplies food and equipment Shop today and get free shipping on qualifying orders

Liveaquaria.com Customer Service Contacts

No contact details for this company.

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