lookfantastic

Hermes damaged the goods, but Lookfantastic aren't dealing with it. Made an order over 2 weeks ago and was informed that the goods were damaged in transit when on delivery by the courier (Hermes). These things happen and i understand. However, Look fantastic are refusing to do anything until they receive confirmation from Hermes that the goods were damaged. Customer service has been rude and unhelpful. I don't think I'm alone in thinking that the relationship between lookfantastic and Hermes is nothing to do with me, and sitting with £150+ out of pocket, refusing to re-process my order and not issuing a refund is extremely unfair.

Paid £350 of items but only received 2 items with the rest missing. Called helpline many times since March but kept saying it's closed. Emailed and received a reply saying can't help and tried to email back but got bounced back/unable to send. Being a loyal customer for more than 8 years, this is what the company treated us. We will not use this company again forever.

I had issues with my order over the Black Friday event and they were quick to resolve them to my satisfaction

Hello everyone,i have started beeing subscribed to look fantastic in december with the advent calendar promo the contents of the box are not to bad but the fact that they are constantly late with their boxes made me have this months box(if it will ever arrive) as my last box..

I used this site recently to order makeup. They always have great offers and discounts. Was able to get items at a great reduced price. Delivery was really fast too and I was kept up to date with the whole delivery process. Will definitely be using look fantastic for my future makeup and perfume orders.

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