Convenient, Cheap Storage, London & UK-wide LOVESPACE

4.6 / 5

Convenient, Cheap Storage, London & UK-wide LOVESPACE

4.6 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.6 / 5

Trust Score

4.4

Reviews

4.3

Social

5

Featured

5

Technical

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  • This website has existed for more than 3 years
  • Facebook account found with large audience
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

20

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0

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0%

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Based on 1717 reviews

Smart.Reviews

4.6

20 reviews

Trustpilot

4.3

1697 reviews

Lovespace.co.uk Review

Award-winning storage company Free collection Return delivery to anywhere in the UK Store from just 0.52 per box or other item per week

Lovespace.co.uk Customer Service Contacts

5th Floor, One New Change, London, EC4M 9AF, United Kingdom

[email protected] 0800 802 1018

Opening Hours

Saturday
09:00 - 06:00
Mon. - Fri
09:00 - 07:00

Last update: Tue, Jul 26, 2022 9:42 AM

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Lovespace.co.uk Reviews & Complaints (20)

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delivery 3.8 /5

price 3.8 /5

quality 3.8 /5

customer service 3.8 /5

on-time 3.8 /5

This company is tragic. Do not rent out the storage from them unless you look for a troubles. You can easily find way much cheaper storage in UK/Dublin. The customer service is simply the worst. I'm trying to ship my boxed over a month now and still no success. I've lost so much money because of them already. If you need to storage your boxes - not here. Say way from them!
1

1 year ago

review by MaciejDąbrowski

#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)

Because of the pandemic I had to store my stuff with LoveSpace for more than one year. The whole process on the website was easy and with a good price. The customer service is really efficient, clear and professional. The driver is also really friendly!
Yesterday I finally received my five boxes and all the things inside were perfect. I am more than satisfied!
5

2 years ago

review by Sara

Great communication in the build up to collection to ensure everything was in place for my booking. On the day everything went well and was very easy. Collection team were helpful and friendly (and quick!). Highly recommend but please note I haven’t arranged for return of my goods yet.
5

2 years ago

review by Roberto Martins

LoveSpace was very efficient in organizing the pick up of my daughter's boxes by SevenSeas Worldwide Shipping. All details required by SevenSeas was provided including size of boxes & weight of boxes promptly. The pickup itself took place smoothly without any hitches.
5

2 years ago

review by Esther Yim

I am a foreigner. I am very happy that I chose love space. The driver who came to collect the boxes was very friendly, and he also helped me carry a lot of things. If I remember correctly, his name is Angela. Thank you so much for everything he helped me do!
5

2 years ago

review by 诸葛欣妤

I was extremely satisfied with the customer service! All the people that contacted me from the company were really friendly and helpful, they made me feel comfortable. The process was easy and also the service was convenient for my needs and my schedule. All my belongings were securely collected and then brought back to me. The cost is reasonable for the provided service. I was very happy with the overall process. I used LOVESPACE last year for the collection and storage of my belongings and I was so satisfied that I decided to use their service again this year.
5

2 years ago

review by Niki

Lovespace made it very easy for me to move which is usually a very stressful process. Everyone was responsive and they did their best to book a courier to me on time. I will definitely use lovespace again!
5

2 years ago

review by NB

Ozan was helping me with my move into the storage unit today. He was so friendly, communicated his arrival well and was super efficient all around.
He helped me with everything and made sure that all my items were loaded into the van with the utmost care.
Thanks again, Ozan!
5

2 years ago

review by Clara Esther Malou Kurtidu

1) driver refused to collect from our room, and since we can’t be physically there, we had to pay £104 extra for a mover to help us carry our boxes from the room to the reception.

2) when charging us, the website says £51/ month but now they charging us £83/month

If we knew it will be so expensive, we would rather use 飞达/ storage4students which are way cheaper and can collect directly from our room.

Order number 234531
1

3 years ago

review by Chloe

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Seem like a very efficient and generous company, but I have been faced with delays for about a week now and am still waiting for my packing materials to arrive. The company hasn't been in contact with me about any of this either, and I've had to speak to customer service almost every day while waiting for the delivery. I understand there may be delays and miscommunications during the COVID crisis, but for the amount of money I paid for simply a set of cardboard boxes, I would expect much more. When I got in contact with customer service for the fourth time after the failed delivery, they told me I should have rescheduled the delivery myself and confirm with another party to track my own order. Which would have been great to know the first time around and not nearly a week later. I still haven't received the orders though, so I can't actually speak to the quality of the products or the storage capabilities themselves.
1

3 years ago

review by Kasia O'Connor

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Messed up the contact details and contacted the wrong number on first day of collection. Failed collection. £20 fee. Collection rescheduled. Collection day #2: driver claims to have contacted numbers given. I received no calls or texts just the email stating that the collection failed. Collection rescheduled. £20 rescheduling fee. I ended up cancelling my order. Please don't waste your time and money and use another storage company.
1

3 years ago

review by J

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

First, thankyou Ben! you are a really nice, friendly and A grade, 5 star driver! I really want to give u 10 stars super excellent :)! I locked myself outside the building and one box was left inside the building, because i forgot my Id card to access the front door. He helped me a lot, which is so gentle! He helped me to find some students inside the building, to open the front door for me (but unluckily no one responded at that moment *cry*) Then he returned later after I able to get in to building again, collected my another box and renew the label for my another box. I’m a non-local student and can’t wait till next collecting day. This is made my day :D !!! A really good experience and good impression for Lovespace. It is a really warm story for me in UK hahaha ^_^ and again, Thankyou Ben! Hope u have a joyful nice day :)
5

3 years ago

review by Tang Mattinata (雛懍唯)

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Their driver did not turn up to pick up the boxes, even though we paid £65 for a time slot (07.00 am – 06.00 pm), contacted them twice to reconfirm, and waited the whole day. Very unreliable, extremely poor customer service and communication. Overall a really uncomfortable and disappointing experience. I advise anyone who is reading this to look for an alternative service provider.
2

3 years ago

review by Keana

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My driver Tony is really nice and helpful, I had experienced great services from him and LOVESPACE.
5

3 years ago

review by Dorene Chen

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The driver is very friendly, he messaged me before he come, and waited for me even if I didn’t have all my boxes prepared,he wished me good holiday
5

3 years ago

review by Casey Gong

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

my driver was AJ and he was lovely. i had 16 boxes and they were all taken w much care, efficiency and speed. would recommend their service to people i know ????????
5

3 years ago

review by Joan Wee

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Being an international student in these difficult times of Covid-19 means I have a very unpredictable future. With Lovespace I am now able to not have to worry about my belongings for the summer, I now am living extremely light knowing that my belongings are safe. The fact that I did not have to physically go to the store is extremely helpful, specially in these social distancing times.
5

3 years ago

review by Antonia Bullrich

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This was my third year storing with loveseat ace and as always everything went smoothly from materials the collection. Everyone was very helpful through the process and they were even able to help me with a mistake I made.
5

3 years ago

review by Perry Tsiorva

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Two stars instead of one because I hope these are just the circumstances affecting their service or lack thereof.

My card got charged before being able to select a date. Logging into my account and looking at my order told me that they would come collect my belongings on the 15th of July, while my contract is due to end mid June.

I called customer service, they said they had a partnership with the UoL halls and that they would arrange a better date with them. So I mailed the halls, and they denied any partnership of such with any courier companies. Seeing that this didn't check out, I mailed Lovespace again. Someone said they'd look into it, and then didn't get back to me. So I mailed again asking if they could come before the 20th of June, and they said they'd arrange a date with my accommodation. Again.
So I mailed my accommodation again. They denied it. Again. I got in touch with lovespace again two days ago (a bit angrier this time I admit). No further replies yet.

If lovespace were ever planning on actually getting in touch with the halls, they sure did not give me the confidence and it was definitely not a priority.

Here’s hoping getting a refund will go much smoother.
1

3 years ago

review by Nancy

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We found that this business has an active Facebook page with 13199 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates.
5

by Smart.Reviews

Lovespace.co.uk Review

Award-winning storage company Free collection Return delivery to anywhere in the UK Store from just 0.52 per box or other item per week

Lovespace.co.uk Customer Service Contacts

5th Floor, One New Change, London, EC4M 9AF, United Kingdom

[email protected] 0800 802 1018

Opening Hours

Saturday
09:00 - 06:00
Mon. - Fri
09:00 - 07:00

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