magiccabin.com

4.3 / 5

magiccabin.com

magiccabin.com
8 Reviews
4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

3.4

Reviews

5

Social

5

Featured

4.5

Technical

Is magiccabin.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

8

reviews

vs

0

AI declined reviews

0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites

Based on 8 reviews

Smart.Reviews

4.3

8 reviews

Magiccabin.com Review

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Last update: Wed, Mar 9, 2022 1:53 AM

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Magiccabin.com Reviews & Complaints (8)

I bought a product 14 days before Xmas with 2 day shipping. When the item never arrived by the 23rd I tried to find out why. Their online customer tracking didn’t work. When I finally got ahold of someone on the 26th I was told so sorry but it wasn’t their fault. My only resolution was a credit. I asked where is the package and was told by two different agents that they don’t check with the carriers. I would hav the research on my own. When I tried with NOTHING luck I called back asked to speak to a Mgr and was then told he was sorry but the carrier has sent the package out to a address that doesn’t exist and it is lost forever and they now have no more of the item so I can only get a refund. Love a lot of their products but customer service is part of the buying experience and they get a big 0 in that department.
2

3 years ago

review by Landehoffman F.

Before I placed my order I use live chat and confirm that item in stock, they told me that it s in stock and will be shipped in 24 hours (order was placed and Thursday).

First Day (Friday): you order was not shipped because we do inventory on our warehouse.

Second Day (Monday): Your order was shipped but we can not give you tracking information because it was now scanned by UPS, as soon it will be scanned by UPS we'll provide you with tracking number. Also order can not be canceled because it was shipped.

Third Day (Tuesday): Assistant Crystal Cook: "You may track it at www.ups.com, with the following tracking number: 1Z........., It did just ship today, so it may not be scanned yet.". On my questing why they told me that it was shipped day ago: Crystal Cook: "Yes, it was. I keep thinking that today is the 24th. My apologies." So on Monday they can not give me tracking because it was not scanned by UPS, now they can, but UPS can not locate tracking number they provided. After 30 min on phone they can not tell me why my order was not shipped and they will not ship it by UPS next day air, because shipping cost more then ground.

DO NOT WAIST YOUR TIME!!!!!!!!!!!!!!!!!!!
2

3 years ago

review by Svetlanas N.

This is the second time I’ve ordered Christmas gifts from their site and the second time they took so long they actually didn’t arrive in time for Christmas (even though their shipping time promised they would). My bad for trying a second time. And the customer service was horrible. Every time I call, they seem like I’m bothering them with my questions. And shipping was not free, so I assumed that when I ordered a gift a month ahead of time it would arrive for the holiday!! Such a disappointment. Such horrible service. Never again!!
2

3 years ago

review by Jacquelynkopf M.

I have ordered from Magic Cabin (www.magiccabin.com) in the past and will no longer do so. They send out misleading emails ("lowest prices of the season" - then offer lower prices a few weeks later but won't honor those) and send incorrect orders and then you have to pay a return shipping fee. Their customer service is anything but. Yes, they do have a few items that look appealing on their website, but I've found that they are much cheaper quality vs. what it looks like in the catalog. For items that aren't exclusive, you can find them MUCH cheaper on Amazon. I'm contacting my state attorney general about the misleading emails, but even if that's resolved, I recommend that you purchase toys from other vendors.
2

3 years ago

review by Kfx2 N.

I ordered an item in November for Chirstmas, two weeks later I used the live chat to check on the order and was told it was back ordered until 1/16 and I should have got an email which never came. I contacted them again on the 17th and told it was back-ordered until the 19th.

I am assuming they keep nothing in stock and place their orders from China as they come in and that is why they take so long to ship (if ever).

So if you plan on ordering, give yourself a couple of months at least for the item to arrive because even if they say it is in stock, IT'S NOT.

Still waiting to receive my item…
2

3 years ago

review by Calipsychgirl H.

I made an order on 11/12/16. It said it was shipped on 11/22/16. It was a very special present for my 2-year-old grandson. Yesterday I found out that despite being told it had been shipped, it indeed was not shipped and won't be available until February. Customer Service on the phone was not only 0 help, the operator told me that I should have ordered on the phone, that there were many website mistakes. her supervisor apologized and told me she understood my frustration. I hate those empty words. No solution, No satisfaction and absolutely no explanation as to why the order status had been moved to item shipped when it had not. Now it is too late to get it elsewhere. They do not understand my frustration. Shame on you Magic Cabin. I hope others will not order from you. Your online practices are deceptive and you have lost my business for life.
1

3 years ago

review by Bobkaufman1960 F.

Ordered product with delivery in one week. Contacted company to track order and order was not found because my name was misspelled even though it was reviewed with company several times and is a common name. Website allowed different billing and shipping addresses but was not functioning so had to order via phone. After communicating problem with website functionality, the fact that I was given a delivery date a week earlier than the actual delivery (if you have a deadline, beware) and my name was misspelled and was not able to track the delivery, nothing was offer in compensation, such as discount on future purchase, shipping refund etc. Some of the worst online ordering experience of my life.
2

3 years ago

review by Robperez T.

We found that this business has an active Facebook page with 11773 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites

Magiccabin.com Review

No description for this company.

Magiccabin.com Customer Service Contacts

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