Car Magnets Magnetic Signs 50 OFF MAGNETS

I had placed two orders with MagnetsOnTheCheap on 8/18 -- the expected delivery times were very long unless you opted for some very over-priced shipping, but the prices were cheap if you were willing to wait, and they had a 2-for-1 promotional price that was just too good to pass up.

I planned to wait until I received those signs before deciding whether or not to place another order, but it turned out that I had a need for another pair of magnetic signs so I thought I'd take a chance. Even without the promotion, there price was still really good for 45mil magnets, so I took the time to lay out exactly what I needed and placed the order on 8/23.

That is I TRIED to place the order. Their website rejected the order saying that PayPal had refused payment. But I received the acknowledgement from PayPal showing that they HAD paid MagnetsOnTheCheap for my order.

I immediately forwarded a copy of the PayPal receipt to them on 8/24, asking them to fix the mistake and process my order. No response at all on 8/24 or 8/25.

On the afternoon of 8/25 when it was obvious that MagnetsOnTheCheap was not going to respond to my email, I called and spoke with a nice young man who could not find any record of anything other than my two orders from 8/18. He took down the PayPal transaction number which the company could easily use to confirm that they had received the payment and to match that payment up with my account. He said he would talk with his supervisor and would call me back within an hour. No one ever called back.

But a while later I did get an email from an Adriana at MagnetsOnTheCheap - completely ignoring everything we had discussed and telling me that my two orders from 8/18 were being processed and would be here in about 10 more days.

So I called them again, waited on hold forever again, and eventually talked so a nice young lady who assured me that the only thing they could find in the computer were my two orders from 8/18. I had to go through the whole explanation AGAIN. The young lady put me on hold twice while she searched her computer but never could find anything. The story then became that only the "Billing Department" would have access to any of the payment records and they were already gone for the day. I asked why this so-called "Billing Department" didn't recognize that there was a problem on 8/23 when they had a PayPal payment with no matching order; or on 8/24 when they got an email from the customer (me) showing proof that PayPal had paid them for my order; or why this "Billing Department" didn't look into the problem after my earlier call that afternoon. The answer to each of those questions was only that "The Billing Department" has to take car of that and they aren't here now.

So now I am AGAIN promised that someone will call me back - Tomorrow - when this "Billing Department" comes to work. So far, everyone I have talked to at MagnetsOnTheCheap have been very nice, very polite, and totally useless. Likewise, so far, MagnetsOnTheCheap has payment for three of my orders, and says they are working on two of those orders, but I have spent over an hour on the phone (most of that time on hold) without getting any answers and have to wait to see if there products are better than their customer service.
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Follow up:
Once they got the records sorted out and realized the mistake, the situation turned around 100% -- Adriana worked with me to get the order processed, and they upgraded the processing and shipping to Next Day Air at no cost to me. Alas, this was Friday afternoon, so it was Monday before they could get the magnets shipped out, but I got my magnetic signs about 10AM Tuesday morning (nearly two weeks sooner than expected) and the signs are absolutely perfect. Every bit as good as any that I have seen from companies charging much higher prices.

So, yes, we got off to a rocky start, but I am absolutely delighted with the product and the service was great once they found the error.

I ordered about a dozen 8x10 signs, but the magnets were so weak, they would not hold. I tried some refrigerator magnets (our grandsons colorful numbers) and they stuck to the place we wanted to use our purchaced signs, so I know they were just not powerful enough to stay. I advise dont buy these, it is a wastw of money.

Our company has been ordering from Magnets on the Cheap since February 2016 and has spent more than $2,300 on magnet orders. Unfortunately, the last two orders shipped to us were not correct at all.

We have used the same file to submit our artwork through to them forever. The first problem order we encountered with magnets shipped to us was that they were off center with everything shifted toward the bottom and an approximate two inch gap at the top.

They said they would reduce the price to approximately $130 for us and said to make sure we call ahead to see a proof from them every single time to ensure accuracy. Our company felt that was unfair, but understands the cost of doing business, and agreed to the pricing for the reprint.

The second "corrected/reprinted order" they sent to us had the artwork centered properly, but the magnets were pixelated on the right half and the lettering was printed multiple times. Think of re-stamping the same area over and over, but slightly off every time. That is what the corrected version looked like.

Their representative never sent me an email, like she said she would.

DO NOT BUY FROM THIS COMPANY. It was good for a time, but there is a cost to being cheap.

I bought 5 magnets for my 2 business vehicles, I don't use them for advertising, but for notifying clients that I am a Medical Courier. (keep from getting towed, parking in restricted areas of hospitals & medical centers.) They work just as intended. I have less trouble with security and also have the added benefit of not being bothered by police.

I placed two orders and have only received 1 of them. The order I received has black ink smears and they left the tape they taped the corners down on the image very disappointed in the shabby work I was excited to put my logo on my car to promote Suicide Awarness but Im to embarrassed to it looks like something a kindergartener did actually I take that back a kindergartener would have done a better job

i had good luck b4 but this time one name in the star was not quite centered i had checked a few times and it looked centered wish someone could have caught that

We have purchased magnets from you3 or 4 times now but this last time within 3 or 4 days you had a sale, buy one get one free or something to that effect. I tried to contact you to see if you could make and adjustment on my order but I never received a response.
I am not very happy with you.

They were wonderful for providing what I ordered and to resend a second magnet when my order online had a glitch and didn't show 2/1 special. Highly recommend this company for fast turn around and excellent customer service.

I have had these signs for on my car for several months
they are as good as new. They stick really good and don't
fade. EASY ON EASY OFF. They do not hurt the surface.
I would buy them again if I needed more. EXCELLENT QUALITY.

I bought from them before and I needed another they looked it up and found what I got before....I ordered one and I got a good price and it was here when they said it would be here .. what more can you ask for whenever I need a magnet that's where I'll go
Tom

good price and fast delivery, still holding after 2 years

ordered from magnets on the cheap two years in a row
magnets would fly off the car at highway speeds
never saw either order again
will order from somewhere else next time

We had ordered the magnets a month before they were needed and just a few days before the event, the magnets had not arrived. We checked on shipment and found they had not been shipped yet. We were promised the magnets would be shipped out immediately, at an extra shipping cost. At that point we had no choice but to agree. The magnets arrived in time for the event and we have not researched yet to find out how much extra was charged.

the sign arrived torn with a two inch rip on one side.

Still look new after 3 years!
Thank you!
Lucky Lou's Gourmet Rice Pudding

Prompt, attractive and impressive product, used for our neighborhood 4th July parade on the Grand Marshal vehicle. We will be ordering magnetic signs again this year.

I ordered two large car magnets with print over a photo well when I got my items the color of the font was yellow of which I choose could hardly be seen why didnt customer service contact me and ask if a color change would be more satisfactory to create more contrast so the message can be read while on the road driving by others, WHY DIDNT YOU CONTACT ME SO I COULD MAKE THIS CHANGE.. I am very unhappy...

I ordered 3 magnets and they look great. I only wish they could have been created and shipped quicker. Either business is booming unexpectedly or staffing is thin.

Magnetic signs should have arrived for business with 2 weeks. Took an extra mth, then wrong ones (for another business) arrived. We were promised overnight shipping then a week later they still have not arrived when I called I was told it would be another two weeks. Total of over 2 mths to get right ones. Had to reschedule with county for inspection2 times and was charged a fee. Totally dissatisfied with this business.

They already had two weeks lead time on the order but due to a printer malfunction, they did not deliver the magnets ordered until two days after the event I needed them for. Hopefully this is the exception but it still could have been dealt with better since I had called and stressed the time constraints and no effort was made to actually meet that timeframe.
I ended up having to make magnets myself using blue painters tape because of the delay, which basically invalidated the need for ordering the product from them.