4.5 / 5

4.5 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.5 / 5

Trust Score









Is legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





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Based on 985 reviews



5 reviews

Reviews io


20 reviews



960 reviews Review

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Last update: Wed, Mar 9, 2022 1:37 AM

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customer service 4 /5

Customer care sadly appears to have disappeared on signing the purchase agreement....The professional and knowledgeable salesperson has been replaced with a series of standard anonymous emails from their email address, mostly unrelated to the car purchase and box ticking. Purchasing a car is big financial decision. Perhaps I am old fashioned, is a call or sms to update me on the progress of the car or just an email addressed to me rather than “hello” too much to ask? I confess I am not feeling a particularly valued customer nor confident customer care will improve...

3 years ago

review by U. V.

Purchased a new Skoda Fabia and traded in my old car (Also a Fabia). The whole process was flawless from start to finish. The salesman was professional, knowledgble and easy to deal with. Marshall's kept us well communicated at every stage and did exactly as promised. Having dealt with Marshall's Skoda, Croydon before I can personally say that customer service is first class on every occasion, not just this once.

3 years ago

review by PETER CURRAN

#customer service(5/5)

Dealt with them after having purchased a new E-Class. The service is not good, they are very friendly though there always seems to be an issue, I was not booked incorrectly, or something was broken during the service and not reported and I had to find it my self, not replacing parts even though it was on the service plan/receipt, promised phone calls that don't happen. I don't think I will be buying another Merc even though the other half would like one, Not going to happen.

3 years ago

review by Rod Bailey

I purchased a fantastic Mini Clubman at arms length, the car was as described when delivered to Newcastle, part of the deal, was the car should arrive fully fueled, but on arrival it wasn't, the salesman Colin Harris admitted via email this was an error and I would be reimbursed. After numerous emails to him and customer services they have still not fulfilled the deal. Be cautious, after sales is not their strong point!!

4 years ago

review by Jason Young

#customer service(3/5)

We found that this business has an active Facebook page with 7296 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.

by Smart.Reviews Review

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