3.9 / 5
Trust Score
2.7
Reviews
5
Social
5
Featured
4
Technical
Is medibank.com.au legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- Facebook account found with large audience
- Business is mentioned on Wikipedia
- Linkedin account found with large audience
- The company has an ANDROID app
- The company has an IOS app
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Instagram account not found
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
97
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
Based on 104 reviews
Smart.Reviews
3.9
97 reviews
Mamma
5
1 reviews
Trustpilot
3
6 reviews
Medibank.com.au Review
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Last update: Wed, Mar 9, 2022 2:10 AM
The staff were all friendly and helpful and all seemed keen to get my case resolved quickly which they did. I can thoroughly recommend them based on my experience.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I would never again take pet insurance. Far better to put money in a bank account each month.After your dog reaches 9 and cant be insured elsewhere the premiums sky rocket.Another trap is excesses. I understand they apply to each ailment each year.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Upon my 3rd phone call & again another lengthy wait (42 minutes on phone) I spoke to Arteka in the Retention Department. Arteka apologised for the lack of customer service & follow up & advised that she would transfer my call to the Esculations Department. The Esculations Department was overloaded with calls ( I wonder why?) & Katy from the Complaints Department answered the call. Katy advised there was nothing she could do & said she has organised for a Team Leader from the Esculations Department to contact me within 24 hours. I told Katy that this was ridiculous as I have been transferred from 1 department to another without any resolution. Guess what, again I have waited more than 48 hours & again, no call back!
Clearly, Medibank has 0 interest in looking after their loyal, long term customers & prefer to sign up new customers with the lure of 4 weeks free but you end up paying the price with inferior customer service, lack of respect towards customers, no accountability within Medibank and broken promises. Medibank should be absolutely ashamed of displaying a lack of respect & arrogance by not returning my call on 3 occasions ( & wasting more than 3 hours of my time ), such a pathetic disregard of long standing, loyal customers or providing any type of customer service whatsoever!!!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
to the vets treatment plans was Bessie’s we took out Medibank pet insurance when Samwise was a puppy .... We cannot recommend this product enough ... our beagle is alive because of the expert Vetinary care we could keep saying ‘yes’ to .... Thankyou
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
Medibank.com.au Review
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Medibank.com.au Customer Service Contacts
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3 years ago
review by Stan B.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)