3.5 / 5
Trust Score
4
Reviews
1
Social
5
Featured
3.5
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Is melbournecitymovers.com.au legit?
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25
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0
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0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites
Based on 25 reviews
Smart.Reviews
3.5
25 reviews
Melbournecitymovers.com.au Review
Removalists Melbourne VIC trusts Local Interstate Furniture MovingRemovals service near Melbourne Insured No Depot Fee
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Last update: Wed, Mar 9, 2022 2:12 AM
We definitely will be recommending this company in the future.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The drivers arrived 1 hr 15 min late from my scheduled time. They then took 3 hrs 30 min to move the contents of a simple 1 bedroom apartment, it should have taken 2 hrs maximum.
They were so extremely slow, and when I told them to hurry up they would speak in another language. If I have not seen them in a while I would go down to check and they were just hanging out by their truck. I am paying you guys by the minute … They appeared to not know what they were doing and as they were moved items they placed fabric couches on dirty floors, their dirty hands all over my white chairs, and had no protection for any furniture before they put it in their dirty and dusty truck.
Needless to say my furniture is damage with stains, dints and cracks and scratches and nothing over very far.
Then when i went to pay they stated the amount was in excess of $50 dearer than quoted on email of which I refused to pay. I then had to negotiate on the phone to someone for over 20 minutes in the rain before they accepted the original quote.
I do not recommend Melbourne City Movers.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Price, is not far cheaper than any other removal company.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Will definitely use them again.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Pros:
- Removalist were quite nice and worked hard
- They managed to move the piano
Cons:
- No communication between removalists and booking service. They were not told of the two locations prior to date of move and were not told about the piano at all despite me mentioning it multiple times.
- Move location changed an hour before they were due to arrive and I was unable to get there. Had to arrange for someone else to meet them and organise move.
- Time of move change three times and they still arrived half an hour late of the third change.
- Did not have the correct equipment for moving the piano despite company having that equipment as they were not told this was required. This added at least an hour to the move and risked the health of the removalists.
- Removalists did not speak English well, which is fine unless you work in an English speaking country and need to communicate with your clients. Had to repeat instructions on where to put things multiple times and eventually gave up and just spent the next day moving things to the right room.
- Two items broken in move, one had already been put in the house and broken by removalist playing with it. No apologies for either. They refused to even acknowledge the second, even though three of us saw the guy bang the box into the top of the shed as I had moved it inside when I realised there were fragile things in it, and they said they hadn't put anything in that room so it hadn't been them.
- Charged me three hours on top of hours done as they claimed it took that long to get back to Melbourne. It is less than two hours to get from Ballarat to anywhere in Melbourne despite having already charged $200 for travel time to a rural destination. Would have let two hours pass but three was pushing it.
- Charged three percent surcharge on a mastercard payment even though it only cost the bank $5 max to process so either they have a bad deal with the bank or are skimming the profits. Either way I was being ripped off.
In summary, expensive and unprofessional. You can do better.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Thank you Melbourne City Movers.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Professional,efficient,friendly,well priced
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
MELBOURNE
Carlton to South Yarra
If your wanting a professional service
We had two incredible young removal men called
Dushant and Manpreet move our new furniture from a retail space to our home.
The men txt ahead & were on time.
They have a wonderful attitude and provided a quality service, which included an amazing lifting system that they have imported from O/S to enable safe lifting for the furniture & the men.
We would highly recommend them both for residential or a commercial job!
Feedback for their boss, please pass on the addresses given to you to your to your staff prior to arrival.
Cheers Deborah & Greg
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The move was only a one bedroom apartment but it was more like a large 2-bedroom move involving lift usage and managing the move out via a basement carpark. There was also 3 additional pickup locations to grab cupboards and furniture purchased and the boys managed to get to each location quickly and without fuss or additional cost apart from their hourly rate, which in itself is very competitive.
On the day they were only 10 minutes late and gave me a courtesy call to let me know which was appreciated. They took good care of all the goods and manage to use every square inch of the 4-tonne truck to get the 6 hour job done on what was a warm 27 degree Melbourne day.
I would definitely recommend them.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites
Melbournecitymovers.com.au Review
Removalists Melbourne VIC trusts Local Interstate Furniture MovingRemovals service near Melbourne Insured No Depot Fee
Melbournecitymovers.com.au Customer Service Contacts
No contact details for this company.
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Customer service was efficient but curt. Not overly friendly or pleased to have our business. This is fine I suppose but not a particularly pleasant experience.
Guys that turned up didn't bother remembering my name, again that's ok I guess but not fantastic for customer service and as my name was on the booking, should have been easy; we learnt theirs.
We supplied the packing materials but the packers seemed a bit annoyed we didn't provide tape dispensers for the packing tape (who does?!) why don't they have some? I understand not supplying boxes or tape, but surely tape dispensers, which they would reuse would make their own life easier.
What was a bit unusual and really surprised me was that the packers brought no food or water with them. So we bought them lunch (our money) and they needed our kitchen glasses for water throughout the packing (kind of inconvenient when they need to be packed - why didn't they bring waterbottles?)
Major reason - They didn't bring a van big enough for all of our things! The reason I chose to use a moving company instead of doing it ourselves was to save stress and make the process easier with a 5m old but not only did we have to pack our car full of items but my partner had to go back to the house to pick up more stuff! Not too bad as we moved 20 minutes away but what if it was further?! We were in a small house so didn't even have that much stuff.
The extra headache happened when our ex landlords mentioned we had left 5 drawers worth of clothes from a built in wardrobe!! 5 drawers!!! (They did ask me to check the drawers, but they packed the boxes and left them in front of the drawers at the time so was unable to and we were dealing with a 5m old so were very stressed and scatty).
Basically the process was not smooth or stress free. They managed to move it all without damaging anything and they did it at a fast enough speed but I won't be using them again and I would be unlikely to recommend them to anyone else.
3 years ago
review by Kate G.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)