Mend A Bath

I had my bathroom shower tiles re-surfaced about 20 years ago, also my bath. The bath hasn't been used very much and remains in fairly good order, although several small flaws have appeared over the years. The shower was ok for nearly two years, then the enamel started to shrink over the grouting and mould started forming. I used their recommended cleaner to start with but eventually nothing cleaned it properly and the mould just remains. I would never recommend having shower tiles re-sprayed, their 10 year warranty is useless. They did try to correct this with several re-sprays but the same thing kept happening, the product just doesn't wear well at all and today my shower area looks terrible, nothing cleans it satisfactorily.

**Buyer beware**
We hired Mend A Bath services in 2016 to re surface our bath. Over the past two years Mend A Bath have been back to our home three times to patch repair the constant peeling of their paint product used.
After paint, yet again, sticking to my husbands foot while showering we contacted Mend A Bath for the fourth time. Their representative [name removed] came out to our property for the forth time last week to inspect the peeling paint. After inspection I asked [name removed] 'why does our paint keep peeling?' He responded with he 'did not know'
In the warranty signed by [name removed] it quotes:
' This guarantee shall be limited, at Mend A Bath International option to:
A) the repair of the bathtub;
B) a full refund of the monies paid by the customer'

Knowing this we asked [name removed] about the option of a refund which he replied he 'wasn't going to discuss' and simply walked away.
Considering this would be the fourth repair, we didn't think it would be unreasonable to request a refund. We have shown Mend A Bath good faith in the past, giving them three opportunities to repair and rectify their services and products, which is still yet to be done.

We have only ever used and cared for our Bath as per the warranty provided to us.

I had my bath re surfaced 2.5 years ago, in this time I have had it done 3 times under warranty. I now have peeling paint AGAIN sticking to the bottom of my foot and also have the waste drain sealant give way, to which I was told was a inferior product and this has since been changed. I have contacted mend a bath and have asked for a refund, I was refused, even though this will be the 4TH time myself and my young family will be inconvenienced and won't have a functioning shower in our home if it was coated again. Neither [name removed] or [name removed] were useful in coming to an agreement where we were happy and we have now paid $700 for a dodgy paint job in our bath, their customer service was some of the worst I've experienced. What a rip off!!

We had our bath resprayed in September and by February a huge bubble appeared under the coating near our new drain. We called them back to fix it and the repair job they did is shonky. The guy reckoned it was our fault because of a droplet of water, yeah right this product should be waterproof and he should have sealed it round the drain properly in the beginning. I would not recommend this product to anyone. As we paid cash we weren’t given any warranty or told how to care for the bath after it was sprayed. We found the warranty on the net and it in itself says how shonky the product is. Read warranty before considering this product. Perth WA

We searched online and found that this business has an active Facebook page with 284 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.