2.5 / 5
Trust Score
1.8
Reviews
1
Social
5
Featured
3
Technical
Is mercerfinancialservices.com legit?
- Many trusted websites are linking to this site
- This website has existed for more than 3 years
- The company has an ANDROID app
- The company has an IOS app
- We found several negative reviews about this site
- SSL Certificate Not Detected
- Facebook account found but audience is small
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
11
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 9 authority websites mentions and 0 mentions in other websites
Based on 11 reviews
Smart.Reviews
2.5
11 reviews
Mercerfinancialservices.com Review
Mercer Super are superannuation and financial advice specialists helping Australians secure their retirement with local knowledge expertise global reach
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Last update: Wed, Mar 9, 2022 2:11 AM
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I went about providing the necessary documentation which had to be certified. An officer of the ATO provided the first certified copy of my drivers licence. As we all know this shows enough to positively identify me in a myriad of circumstances.
Not good enough for Mercer, the date had been omitted when I asked why the money has not been paid.
Mercer claim to have sent two letters about this matter of which I have received neither.
Okay. Next I send in to them an identical photocopy of the same drivers licence. This time certified by an ex JP of NSW and currently a serving member of suitable rank in the ran.
This time I actually get a letter stating that my certified document is a photocopy, and again not suitable.
They now have two certified copies of the same drivers licence with two separate witnesses.
Neither certification is a photocopy. I understand what the word "original " means. So too do the persons certifying the document.
When I rang again, I was told that Mercer have to be careful because of terrorism and identity theft and a pile of other irrelevant [censored word removed].
To have the Financial Services Ombudsman follow up on this matter will take months as Mercer are allowed to waste 45 days of my time before they respond.
My advice to potential Mercer clients. In my opinion I believe you would be wise to seek super investment elsewhere.
Footnote: even my email address is invalid according to this site
Excuses, excuses and inflammatory statements.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
If you ever have to deal with them take notes of names, date and times, as they are completely inept at keeping their own records.
I dread to think how much money they are making of the average Australian who can't be bothered with this much aggravation for something that doesn't affect them while they are young.
AVOID AT ALL COSTS!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I have spoken with mercer on different occasions to have them review what has gone wrong, only to be told by them that its all OK. They have showed no interest in reviewing the past nine years and correcting this issue. Looking at what other Superannuation bodies have returned over the past several years, shows me that Mercer cannot be trusted to invest retirement money and to give even a modest return.
Their performance summaries show there has been returns in there investment category reviews and yet nothing has been passed on. Do I have to put this in the hands of the ombudsman to investigate and force a systems review of all Mercers practices, as Mercer themselves don't seem interested at all, after all they have my investment and they are pocketing all the returns.
If you are looking for an investment company to look after your super, I would strongly recommend going to somewhere where you can get some care and a better return than 0%.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
If I could turn back the clock I would go elsewhere and I just may do so still as they are a very frustrating company to deal with
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Really Mercer? These tactics are unprofessional to say the least.
I have never felt so pressured. A less assertive person would probably sign.
I felt truly uncomfortable and intimidated, and was shaking when I left.
The consultant implied that I had wasted their time.
I would like to give some well-meaning advice to Mercer.... please don't pressure unsuspecting potential clients to sign up on the spot. I most likely would have signed in a day or two, I just wanted to do it at my own pace.
Now I will go elsewhere.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 9 authority websites mentions and 0 mentions in other websites
Mercerfinancialservices.com Review
Mercer Super are superannuation and financial advice specialists helping Australians secure their retirement with local knowledge expertise global reach
Mercerfinancialservices.com Customer Service Contacts
No contact details for this company.
Share the company's rating
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Quite happy with the financial return - it was only a small super account - but I am not happy about the fact that they won't actually give me the money nor say why.
3 years ago
review by Spadger N.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)