metricon.com.au

Building Permit: 8934713515349
Contract: 696969
Site Supervisor: [name removed]

We would like to thank our site supervisor [name removed] for his professionalism and his attention to detail during the build of our Metro 32 home.

This was the first time we have built a new home and having [name removed] as our site supervisor gave us level of comfort and he had our trust throughout the entire build.
[name removed] gives 110% and treats his builds as if it was his own house. If there was an issue, he would make sure it was fixed/rectified as soon as possible. His daily communication during the building process was very much appreciated as we knew what was happening on site at all times.

We are very grateful that [name removed] was assigned to our build as he made the whole process very enjoyable for us and we are thrilled with our new home.

We would also like to thank the various different customer support & building support co-ordinators we had throughout the build.

5 out of 5 stars for [name removed] communication, attention to detail and positive attitude towards during our build!

[name removed] was my site manager for 2 new builds with Metricon, he did an absolute awesome job, a very dedicated and personable individual. I was kept regularly updated on progress, everything was completed in a timely manner. I would highly recommend [name removed] as a site manager, one very happy customer. Thanks [name removed] and Metricon, I would definitely use Metricon again.

Development Approval/Building Permit Number : 9732351803822
Contract Number: 699546
Project: Sovereign 44 Aspire
Our house build was really well managed. Our site manager kept us informed if there were any issues. All were minor and all were fixed. Some he pointed out to us, that we hadn't noticed, which is why we got the outstanding quality and finishes that we did. The final cost was what we expected. Metricon even refunded for some site costs for excavation work that ended up not being used. The build time was around 8 months. There were no hold ups, once it started, It all went so smoothly. Our Site Manager said at the start he would give us a home as close to perfect as he could. That is what he delivered. His attention to detail is exactly what you want when building your home!

Our house is falling apart, its cracking everywhere now and they still want us to go through the dbdrv to get it looked at, the GM offered us downlights or half price light shades to hide the fact we have lumps in our plaster. Everytime I asked about something I needed fixed, I was told its out of warranty or already been fixed. But I rang some places and they weren't out of warranty at all. This company needs something done about it, the government needs to listen to the small people, the media needs to listen to the complaints against metriCon.

Firstly I’d like to start by thanking my site supervisor [name removed] who did an exceptional job with the build for our Moonah 38 outlook. Job no 702722. I am extremely thankful that he was assigned to our build as he made the whole process very easy and seamless. Anytime I had any concerns or issues they were address and resolved immediately. [name removed] has an amazing work ethic and is great with communication and most importantly he worked so well with our private investigator. I highly recommend [name removed] for future builds and he deserves a 5 out of 5. I however found communication from the building support coordinator [name removed] to be extremely lacking and didn’t contact me monthly as advised and was not very prompt with email replies. With the pre site manager [name removed] I was quite displeased as there was a lot of unnecessary push back on many things that didn’t need it, I’d suggest in future for people to do their complete homework before pushing back on customers and creating unnecessary stress. However I will end on a good note, [name removed] made up for any bad experience we may have had and turned this into a really positive experience as he was always on the ball and has great customer service skills and was great to work with.

I’m a first home buyer and I built a Patterson 23 Domain with Metricon and it turned out great. The support and guidance I received was fantastic. If I had any questions, Metricon would get back to me within a timely manner (especially with the pandemic undoubtedly making their jobs harder). There are some minor works remaining post settlement but my building team [names removed] are still taking care of them. The total cost of my build was very good for what I received. Definitely recommend their services to anyone looking to build.

Delts 25s highly recommended first of all I wanted to say thanks to all Metricon team especially where it begins sales consultant [name removed] very professional and understandable your needs and budget and afterwards I have been taken in good care of supervisor [name removed] & [name removed] who communicating and updating me step by step about my property progress and [name removed] is very cool dude coordination with me like a friend and no hidden cost at all in my budget and most importantly job been done within 13 weeks with great effort & quality, it's great I mean thank you again for giving my dream in real cheers regards avtar singh ( sunny )

We had a great sales customer service experience when first dealing with Metricon for our KDNR in Sydney - and then it was ALL downhill from there.

Contract and plans process was drawn out for months - in took over 5 months for hydraulic plans alone. By this stage you have paid your deposit and you are already "invested" in the process.

Insufficient and sometimes non-existent communication during the build process and not being notified of agreed and contractually agreed to points for Independent Inspector site visits. Major defects identified by Private Inspector - frame not secured to slab - walls crooked - squeaky floors - mould. A continual battle for follow up and to get a response and rectification. In the end we had to accept that some defects would not be fixed in order to move on and get the keys to our Dual Occ.

At handover I was given a blank / empty thumb drive which is supposed to contain all documents and certificates - followed up for weeks with numerous emails & phone calls - trying to get the documents required to complete strata subdivision - finally lodged a complaint with NSWDFT and the next day I receive the certificate.

Post Settlement Private Inspection noted many faults. Of the many faults- below are the list of only The URGENT defects which were supported by a private builder inspection report - and submitted on March 17th within the 190 days period.

*Cladding Corner moulding to the area above the hot water heater is siliconed at the base and allows rain into the house. Rectify with a permanently weather proof solution.
*Gutter - right side lower roof holding water - must be repaired
*Flashing under cladding above the garage and to the area above the hot water heater is not folded down the wall - it is simply siliconed at the lap - will allow water to penetrate - must be swapped out for correctly folded colorbond flashing
*Access to manhole in roof is blocked by air con / services . Not possible to access the ceiling space. Either the manhole or the aircon must be moved.
*Floating floor board has separated 2mm in front of the laundry - allowing water under the floor. Area to be resealed
I chased for over 6 weeks for someone to come on site - since the sight visit by a service rep I have chased for almost two weeks to get a response from Metricon regarding the findings of their Service and Warranty rep and the plan for rectification.

Please beware that Metricon is a company can take your money ( over $800K ) and then simply ignore emails relating to their own quality and poor workmanship.

In my experience Metricon have a total disregard for both quality and customer service.

If you plan to build a Metricon DUAL OCC for investment purposes please know that this is a potential outcome - and calculate if this is an acceptable risk for your investment. There are other options / other builders and I recommend you proceed with extreme caution.

Metricon DUAL OCC a dual occupancy development by Metricon DualOcc by Metricon multi-dwelling and ‘dual occ’ developments KDRB flexible duplexes multi-dwelling design range

As a first time home builder I had no idea how to begin the process when I had made the decision to purchase land. [name removed] from Metricon in Echuca/[name removed] was extremely helpful, passionate, and professional. I attended a first home builders evening which was very informative, well run, and helped to connect me with not only [name removed] but a mortgage broker as well.
While I am in the pre-construction phase, the process has been easy and straightforward, from my initial consultation to my studio M visit nothing has been too hard.

Development Approval / Building Permit Number: [Number Removed]
Contract Number: [Number Removed]
Project: Doulton 46 Classique

Our project was well managed. Good workmanship, good quality. The Site Manager communicated with us excellently. He enthusiastically contacted us and met us in the new house at every stage. He explained the status of the building progress and the new house in very details, answered our questions very well and solved our problems and requests very well. Well done! Thank you!

After we signed the contract, we had made several variations to make the house better. Although the final cost is more than our estimated by 15% approx., we feel that it is worthy.

Our experience with the build of our dream home the Davenport 30 has been a wonderful one. Our Studio M appointment with [name removed] was great. She supported us to achieve exactly the look we were after. Throughout our build, the site was kept tidy at all times and the workmanship was fantastic! Living quite a distance away, we were lucky enough that our site manager [name removed] would meet us to show us through at times that were of convenience to us. The end result has been everything we could have dreamed of. Our house looks amazing and is finished to a very high standard. We thought building was going to be stressful, but with Metricon we were provided with an amazing experience and a dream end result.

I highly reccomend building with Metricon Adelaide. I have now been in my home for 2 years and could not be happier with the whole process from sales, construction to after sales service. Their responsiveness and professionalism at each stage has been terrific. Absolutely no issues with unexpected costs arriving, everything was very transparent and agreed upfront. Top quality tradesmen are employed which is reflected in the quality of their homes. I had many special requirements that I wanted included and they were very patient to work with me on achieving the customized build.
As can be expected with any build there maybe some minor defects to be rectified. My previous experience with another builder was very poor non existent after sales service. I was so impressed with Metricon's after sales service to rectify my issue even after 2 yrs. Again they provided me with top quality tradesmen such the outcome of the fix was perfect.
Well done Metricon team! I would love to have the opportunity to build with Metricon again one day when we downsize.

Safire Vista 28 contract 705618 ABC homes
We were very pleased with [name removed] as our site manager.
There were never any issues that he was unable to solve and he worked tirelessly with many extra hours.
[name removed] is extremely easy to work with and we would highly recommend him for any future work and be happy to work with him again in the future should need arise.

Project: Glendale 34 Limited Edition
Building Permit Number: 9439751446646
Contract Number: 690485
building supervisor: [name removed]

Metricon delivered excellent customer service to build the house. From sales to construction, there's always a key staff taking responsibility at different stage and I have been kept informed all the time. Because of their quick response and honest advice , a lot of misunderstandings were avoided.

Metricon is flexible. This was our first build and we were refused to build a double story house by a few builder because our land is not big enough, until we met Metricon. More importantly, I'm satisfied with the quality of the house.

Site manager [name removed] was efficient and reliable. From the stage of site works to handover, he would inform us in advance and explain each progress. During the construction, I visited the site myself sometimes and sent him pictures about building defects. For example, cracked tiles, missing cap, etc. He would always respond me quickly and take action on the issue. Another example is that my house was built faster than my neighbours'. I remember when my house just entered base stage, my neighbour's frame stage was nearly finished. It has been two weeks since [name removed] handed over the house to me, it's still under construction.

We built an Amira 22A with [name removed] as the building supervisor.

We are extremely pleased with the Metricon final product. It was a seamless and stress-free experience, there were no surprises, and the quality of finish is excellent.

[name removed] was absolutely amazing. He was highly responsive to all our calls and needs, managed every aspect of the build efficiently and seamlessly, and has delivered a very high quality product. He has been 100% reliable in terms of meeting times and doing what he said he would do, and was both easy and pleasant to deal with.

I would recommend Metricon and [name removed] happily.

I just completed 2 x Metricon houses Kira 27 & Mirage 22 on a challenging duplex block. The process from sales to completion was first class. The home design consultant was creative, clever & customer focussed. The construction manager was professional, extremely efficient, friendly, organised and always available. The project ran 6 weeks ahead, on budget & I am very happy with the excellent quality of both homes. I will use Metricon on my next build because I trust the process & the organisation.

I chose Metricon to build my 2 town houses.
Initially progress was very slow. However, once the construction began things moved very smoothly. My Site Manager [Name Removed] is professional, knowledgeable and very responsible. He would make great efforts to meet his customer's requests. I can't thank him enough for all his help through out the construction process.
One of the things I learnt from this experience is that I should have done more research before selecting
interior products. Also I should be more careful in checking all the documents.
On the whole, I am happy with Metricon's build of my two beautiful town houses.

I am very satisfied with the service I have received from Metricon starting with my first meeting with [name removed] the building consultant through the staff who helped my wife and I with our choices of roofing, tiles, colours etc to our site manager [name removed] our site manager and his assistant [Name Removed].

When we first decided to build a house in Lennox Head [name removed] helped us select a suitable site by pointing out sites that were to steep or had some other problem that would have increased the site costs considerably. When we found that our site had a large easement that prevented us building the house we had selected [name removed] helped us to make modifications to the plans so that we could still have the house we wanted.

When it came time to visit the Metricon showroom in Robena to make our selections for construction materials, fittings, lighting etc we found that the staff were very helpful often offering advice on colours, materials etc. We are very happy with the outcome of our selections, particularly with the colours we chose and the design of the tiles.

Once the construction of the house commenced we were very happy with the service we received from the site manager [name removed]. He met us on a regular basis as the construction progressed and was very helpful when we had to make minor changes. There were a few outstanding items after handover and [name removed] has regularly followed up all the outstanding items. We think the build was well manged and the house completed within the initial time frame given to us. We think that the workmanship has been excellent.

The final cost was higher than our initial estimate due to some of the appliance selections made by us but also because of higher site costs then originally expected.

All in all it has been a pleasure to have our house built by Metricon. Details of the project are:
DA [number removed]
Contract No [number removed]
Botanica 30 Aspire
Building Supervisor [name removed]

The very 1st day we looked at the Botanica 36 display home we knew it was the home for us. [name removed] our sales officer started the process and was very helpful and a delightful man to deal with. Once our build started we had building supervisor [name removed] on our development 00004492. [name removed] Our Building supervisor was amazing to work with and made the experience great, he is a all round top guy to deal with and talk too. Nothing was a problem for [name removed] he just got the job done and done right. Metricon Team was always in touch with us and we found them to be a delight to deal with throughout the whole build.
We had a wonderful experience building our 1st home ( Metricon Botanica 36 )at Newport QLD . We LOVE our new home and overall we would highly recommend Metricon to any one that is thinking about a New build.

Location: Melbourne Northern Suburbs (Mandalay).
Job # [Number Removed]: Marion double storey dwelling.

Overall advise: Like any volume builder it comes down to the individual people looking after you. In our case we were blessed to have the right people looking after us from the beginning and as such happy to give a FIVE star rating as of now (Final stage of build for a 41m2 double storey in 5 months). I am comfortable giving this rating as we not first time building a home in Vic and have had different experience with our first build.

We need to break down the review into following categories for a clearer feedback:

Sales [name removed] 5/5
[name removed] has done an awesome job and is passionate about what she does. I would say she is the jewel of Metricon for construction in North and would highly recommend anyone considering building with Metricon to talk to her based in Mickleham. We shopped around numerous builders across various sales office and no one demonstrated actual knowledge of what they selling like [name removed] did. I would hire her if I was to become a builder and needed a good sales representative.

Pre-construction team [name removed] 5/5
[name removed] was very professional in his approach and demonstrated a well organised approach to getting your papers right. Like me if you research a lot and are very clear about what you building then you would request to have [name removed] support you during this stage as he was able to help me with queries and quickly get Studio M quotes, drawings etc rectified asap. Like any big build there a bound to be few mistakes here and there and both [name removed] and I were quick to pick up these and get things sorted within a blink of eye.

Studio M [name removed] 5/5, Other specialist 3/5
Speaking to [name removed] was like he could tell what was in our head and help us out chose the right upgrades. I would say we have almost upgraded everything in the house and as you can imagine it was very difficult choosing when you have a budget. He was also good at picking up drawing errors or narratives and like [name removed] quick to get them sorted.

Have given a lower rating due to the following: didn’t feel the staff really cared about your queries and demonstrated lack of product knowledge. Had to do my own research and drive the conversations myself. Also the product range is not good, in this modern era the Studio M team need a process uplift and adapt to being more agile and provide wider options to customers.

Project execution / construction [name removed] 5/5 (Will update this in few weeks after handover)
[name removed] has demonstrated good planning skills to be able to have the build to a stage where it is in such a quick time. The defects identified during pre-plaster were rectified on time.
Can understand dealing with tradies and getting them to do a job up to Australian standards is tough at times but [name removed] seems to be on top of these guys, looking forward to a good report for pre-handover.

Quality so far good and will be updated after handover.
Pre-plaster defects identified by Private Inspector were rectified on time and will update for pre-handover inspection.

Support after construction - n/a as not yet completed

Summary timeline
Feb 20: Base slab poured
March 20: Frame completed
April 20: Lock up and Fixing complete
May: Currently at final stage