4.8 / 5
Trust Score
4.6
Reviews
5
Social
5
Featured
5
Technical
Is mhelpdesk.com legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
11
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 117 reviews
Smart.Reviews
4.8
11 reviews
Knoji
3.8
12 reviews
Sitejabber
3
1 reviews
Trustpilot
1.9
93 reviews
Mhelpdesk.com Review
mHelpDesk is the 1 rated best field service management software Get organized and win more jobs with scheduling dispatch invoicing and more Try it FREE
Mhelpdesk.com Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
Last update: Sat, Jun 18, 2022 2:13 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Thanks
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
MHelpDesk is my office!! I cannot work without it!
They always help me and there is always support!
Continue good job!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
However, over the time I have used them there have a lot of glitches. My technicians in the field often have trouble with the app going offline and loading the appointments I schedule for them properly. We also have had a lot of glitches with recurring jobs and recurring invoices. The most frustrating thing about these glitches is they never really solve the problem they just end up giving you a work around that bypasses the glitch. For example we use recurring invoices, saves hours of time. All of a sudden one day we wouldn't be able to open the new generated invoice to send it to the customer. This happened on almost 2 dozen accounts at the same time. Their solution was to go back to the original invoice, delete it and setup a new recurring invoice for the customer. That doesn't fix the problem that only causes more work for me. Also when we delete the original invoice it erases all the invoices that have been generated and sent out to customers since the original invoice was created.
So that is an example of their tech department. There is no direct line to the tech department so any serious glitches that cannot be solved by chatting in you have to send an email or submit a ticket. But we submitted 5 tickets on this invoice issue before someone even gave us a workaround and that was after I called them and made some noise.
All in all I think this company is new but really growing. In my opinion their biggest hurtle has been effective coding, glitches and genuine resolutions for those glitches.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
It took about 3 months to say that we were running smoothly, which is a little longer than I expected. However, now that we are on the ground running, we are really enjoying the software. We know that MHD is still adding new features and some of them are much needed, like recurring work orders, which we are beta testing right now. The mobile app really needs a renovation, which we hear is coming soon!
Overall, I would definitely recommend this to a friend, simply due to the low cost each month. As a small business owner, who watches every penny, I can tell you that I have researched many FSM softwares and this is definitely the best bang for your small business dollar.
Bryan H.
Owner
Handcrafted Pool Care
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Mhelpdesk.com Review
mHelpDesk is the 1 rated best field service management software Get organized and win more jobs with scheduling dispatch invoicing and more Try it FREE
Mhelpdesk.com Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
3 years ago
review by GoSpace Support Team
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)