Millers Moves

2.3 / 5

Millers Moves

millersmoves.com.au
4 Reviews
2.3 Poor
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2.3 / 5

Trust Score

1.8

Reviews

1

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5

Featured

2

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Based on 4 reviews

Smart.Reviews

2.3

4 reviews

Millersmoves.com.au Review

Local country and interstate removal and fragile freight specialists We offer extended services including packaging supplies and storage solutions

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Last update: Wed, Mar 9, 2022 2:13 AM

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Millersmoves.com.au Reviews & Complaints (4)

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delivery 3 /5

price 3 /5

quality

customer service

on-time

I recently used Millers Moves in Victoria to move my toolboxes to WA. It took 3 weeks to get the boxes to my place of work. I dropped them off on a Tues, was told they would leave for Perth by weeks end and then be at the address of delivery in Perth between Tues and Thurs. The next week i was in Perth on the Wed morning and before i left for site i rang Millers for an update. Damien hadnt put the toolboxes in the previous weeks container. They had put more significant clients ahead of me and now i was going to have to wait at least another week. I went to site, spent a week with no tools..then chased up my tools again. Apparently they were in Perth and were due to be delivered to the delivery address in Perth on the Tues ...thats now 2 weeks since i dropped them off. They were not delivered. I chased up again on the Thursday and found out the Perth end of the operation had also reneged on delivery and placed another large client ahead of me. Come the Monday...17/3/14....we had to actually pick the toolboxes up ourselves. I got the tools today. Thats 3 weeks. Finally...to rub salt into the wound, on the Monday the owner of Millers Moves stated she would give me a full refund, but come Tues when i chased it up...she reneged and offered only a 50% refund. This company is unprofessional, incompetent and an abomination. Dont not use this service.
2

3 years ago

review by Dissappointed M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I used Millers Moves recently from Melbourne to Perth and can compare them to Allied Pickfords whom my parents used years ago to move from the UK to Australia and Grace Removalists who I used from Perth to Melbourne 2 months ago. Both great, nearly perfect compared to Millers Moves!

I called the Melbourne branch to ask for a quote only to be told that I had to use the massively under developed (but not confusing) website interface to enter my items. Some items I had were not even listed and it was very brief with other item selections.

I received a short email informing me of the quote price, no inventory of my items, no breakdown of any kind of their services. I then had to wait for a call from the logistics guy to arrange a pickup date/time which I got the day before pickup. 3 hours later than arranged they arrived for pickup (lucky I had nothing organised)!

The guys who came to collect my furniture were very heavy handed and quickly moving through the boxes, no care taken. My TV, in it's box was literately pushed out the door!!

=2 weeks pass= (expected delivery date was met but time was 2 hours over)

My boxes were all damaged, these were the same boxes I used 2 months earlier with Grace and they were all fine. My TV box has clearly had the edge of something solid and heavy land on top of it. I now have bent steel legged dining chairs and 2 tables which were wrapped in thick woollen blankets arrived with no blankets around them and have been dropped in the corners or scratched!

Very very very unhappy with the way my belongings were handled!

This company is let down by it's men on the ground and the unknown mystery of what might happen in transit. Pay the extra people, Grace was $500 more expensive to move from MEL>PER than PER>MEL. I should have just paid it!

not exactly cheap, poor admin in general, quick and inconsiderate, took wool blankets
1

3 years ago

review by Zabberdoo A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After ringing around all day for a removalist to quote on my move, this company was not only the first to call me back, but were out the very next morning to view my household goods and give me a quote. Without hesitation I gave them the job and was so glad I did. They packed for me and even organised for the cleaning of my house. My goods were delivered to my new house and placed in rooms as directed. I could not have been happier with their service.
Reliable and friendly
5

3 years ago

review by Happy P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.
1

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Millersmoves.com.au Review

Local country and interstate removal and fragile freight specialists We offer extended services including packaging supplies and storage solutions

Millersmoves.com.au Customer Service Contacts

No contact details for this company.

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