Momentum Energy

2.7 / 5

Momentum Energy

momentumenergy.com.au
30 Reviews
2.7 Poor
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2.7 / 5

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Momentumenergy.com.au Review

100 Aussie owned operated gas electricity providers No confusing discounts or exit fees just great energy rates Switch to Momentum Energy

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Last update: Wed, Mar 9, 2022 2:17 AM

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Momentumenergy.com.au Reviews & Complaints (30)

Filter reviews by tags

delivery

price 3.2 /5

quality

customer service 3.3 /5

on-time

Got recent bill to have $500 bill for 1 month
When I rang was told it’s the rates and on peak billing but no real info. I asked what I can do as very higher compared to same time last year only to be told that I should do a check and a call out is ver expensive .. poor form
1

3 years ago

review by Anon I.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My disabled son that lives by himself just got his 3 month electricity bill for nearly $1000 - looking for information about his tariff rates on-line is not available and only way to get information is for momentum to do a call back - it is the weekend and I need information now!!!
2

3 years ago

review by Karen Reid

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Get ready to sit on the phone for 30-45 minutes or more before they answer! Absolutely crap customer service! Would not recommend this company to people I dislike! Do not sign up
1

3 years ago

review by Bennyboy R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Absolutely disgusting service, moved in to our new house arranged gas and power connections, everything was on and working for a month then for absolutely no reason you disconnect our gas because there was an error with the address apparently, no notice, no call, no information you just decide to disconnect it, disconnected before a long weekend also how convenient. Gas was meant to be restored the day after, still no gas at 8:15pm and now no one who can assist, what a disgrace, stay clear of these amateurs, I cannot stress how poor they've been to deal with
1

3 years ago

review by Trent D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Called to discuss a bill and was placed on hold for 40 mins, my call was then disconnect, called back and was placed on hold again - I Have Ben on hold now for 48 Mins!!
2

3 years ago

review by Ceedy H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been with Momentum Energy for a while now and find that they are easy to deal with and that prices are not increased all the time. Keep up the good work.
4

3 years ago

review by Josh Y.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

For 6 months I have not been able to get through on the phone once I select" billing enquiries ". I have sent written letter:ignored, e-mail:ignored. What to do now ? Ombudsmen
1

3 years ago

review by Sean O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We’ve been with Momentum now for more than 6years, after I’d changed supply of the business I was managing over to them years prior, and was so impressed by them; they far outshone the mob we’d been with up until we changed - and then some! I called today to update some account preference details and made a comment to the Customer Service Team member that out last power account seemed a bit high. He swung into action and after taking a pro-active look, suggested he call the Rates Team the see if they could better - was speaking to a very competent team member shortly afterwards who indeed made a new rate offer (on Electricity and gas services) and in a brief time, we’d dispensed with the formalities and I’m looking forward to the decreased rates reflecting in our next bills. They demonstrate they genuinely take pride in meeting their customers needs, and are pleasant & professional to deal with. I no longer put off calling the utility providers! It’s only ever been a positive experience to date with Momentum. Thank you. Keep up the good work! Recommend highly.
5

3 years ago

review by Cremornecool U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The only negative I can think of is when I joined the company and they had to arrange for an electrician to come to do the first meter-reading, they did not let us know what time they were coming and also left the switch off, which caused me stress to knock on multiple neighbours' doors to get access to the electricity room to turn on the switch. Otherwise, electricity has been cheap.
1

3 years ago

review by Rey C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Accidentally paid the one of my 2 electricity accounts to the wrong account, emailed Momentum 25th September asking they transfer the amount back to correct account, no reply no adjustment, emailed again 24th October, no reply no adjustment, just an overdue amount that is not really overdue, it has been paid to wrong account. Constant over due letters for that amount, tried calling, I have a business to run, 35 minutes on hold just does not work. now the 19/11 still no adjustment or reply Just want to sort this and leave Momentum ASAP. Simply not good enough Momentum this is zero customer service.
1

3 years ago

review by Unhappy Lu

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I signed up in August 2016, and the sign up process was smooth, with their rates being the most competitive on the market. The cost was 92c a day supply, 17.1c kwh peak, 16.1c kwh off-peak

Every month they'd email an invoice, and deduct the money from my account.

Then, every year they'd increase the rates, sending out notice by post, that I can never remember including the new rates on the first page, or mention the old rates, justifying each rate rise as being caused by external factors and suppliers.

Until suddenly I'm paying 98c a day supply, 27.2c kwh peak, 26c khw off-peak. My rates had gone up by 60% in two years. Yet, when I check on the website, they advertise a rate of 95c a day of supply, and 18.78c kwh.

Basically, they will raise their rates on existing customers purely because they can, and they rely on customer inertia to keep paying, rather than go through the trouble of switching.

God knows what my rates would be if I stuck around longer.

Switching to another provider was a 13 minute phone call, and I'll save hundreds next year.
2

3 years ago

review by Jonathon P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I got my first bill and left Alinta thinking I'd be saving money going with Momentum. My bill was initially $450 with Origin and then increased to $600 with Alinta and now over $800 with this mob. This is seriously messed up and not what I signed up for. No electrical heaters in the house and most of it is Gas, which saw our bill change on that and we thought it would decrease a lot now but nope, not the case.

It was recommended to me and I'm not recommending it. You only have one chance at a first impression and this was atrocious to see.

No way am I paying this on time and no way am I staying if it is like either.
1

3 years ago

review by Kyle L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Rates have gone through the ceiling,requested information on why and received no response.By my calculations off peak and peak going up 50% controlled load also been increased.Looking for another retailer but hard to find any that haven't pushed prices up.
1

3 years ago

review by Grime N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Supply charge $1.93886 to $2.98177 up 53.7%, Off peak $0.13541 to $0.19074 up 40.86% and Peak $0.27863 to $0.24321 down 12.7% These increases are on top of similar increases when I cam out of contract earlier this year. As a small business in the metal manufacturing industry we are at the point of collapse.
All Momentum could offer to reduce the above pending increases was a remote plan with no phone support. It only took 4 hours, now I am with another energy retailer at a average 30% saving.
1

3 years ago

review by Wassa N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been with Momentum for Electricity and Gas for years. At the time of signup they were by far the cheapest. Since January their prices have gone up to make them one of the most expensive based on the Vic Government Compare site. We had no choice but to move to another provider. Unfortunately, no-one cares about all the fluff, we just want the cheapest power possible. Bye Momentum. You were once great. Now not so much.
2

3 years ago

review by Rohan P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I am a current customer and called to get a new supply installed at another property I own. After 45 minutes and three people I was told that department was having a team meeting and to call back. Avoid at all costs
1

3 years ago

review by Ashtray Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I applied for finance and was told I had a default of $640 through Momentum Energy, I’d never even heard of them! So I called them and they told me I had to prove it wasn’t me. The facts are they don’t supply electricity on the Sunshine Coast (where I’ve been for 20 years) I’ve never lived in Victoria at the address where the default happened. To make matters worse they admitted that the person they defaulted didn’t have the same DOB as me? They then told me to go to the police station and verify my identity, provide them with a rates notice at my current address and provide them with my credit report. They admit to the mistake but want me to run around to fix it even though I’ve never been with them! They tried passing me around the call centre and made out a manager wasn’t available until I demanded to speak to them. For someone who has never been a customer and then defaulted by them through their error clearly says to avoid this company at all costs!
1

3 years ago

review by Daniel J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After only being with momentum energy for 6 months, prices are going to hike by an extra $330 per annum and by the way, that's an estimate only! You'd have to be dreamin' if I'd stay with this one. What a joke. And we found them with an energy comparison online, too. Sorry to the customer service team reading this review, I know it is not your fault at all so my review is for your CEO to read. Are they listening - I hope so!!!! BUYER BEWARE...
2

3 years ago

review by Melinda M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Do not use this company
Just received a letter today from Momentum Energy (letter attached) telling us that our bill will increase on the 1st Jan 2020 by a massive "25%" $980 extra next year... This is typical energy company price gouging...
It won't be happening as I will be going elsewhere....
They make it difficult by creating this mess over the Xmas break so people don't have the time to change companies over that time period, with Xmas breaks etc...
Very unhappy...
2

3 years ago

review by Kings A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Have called Monentum on three different occasions today regarding a simple query regarding my first bill. Sat on hold for 29, 12 then 27 minutes. From other reviews I have read this is the 'norm'. I'm going to look for a new provider
1

3 years ago

review by Kristine R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

Momentumenergy.com.au Review

100 Aussie owned operated gas electricity providers No confusing discounts or exit fees just great energy rates Switch to Momentum Energy

Momentumenergy.com.au Customer Service Contacts

No contact details for this company.

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