Mongas

4.7 / 5

Mongas

4.7 Great
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4.7 / 5

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4.5

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5

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5

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4.5

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Based on 104 reviews

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4.7

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Mongas.co.uk Review

Finest Indian ethnic wear for the bride, groom and family is available online in UK! Click to view & purchase or customise dresses. Contact for any styling query.

Mongas.co.uk Customer Service Contacts

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Last update: Wed, Sep 8, 2021 7:38 PM

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Mongas.co.uk Reviews & Complaints (16)

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Amazing communication from the team, we've been using Mongas for over 5 years now for a few weddings and they always pull it out of the bag at the end with stunning outfit! Thank you soo much for all your help we really appreciate it 😊
4

2 years ago

review by Aklima Begum

I had sales assistant Gopesh and he was very good. Helped me pick my outfit and also helped me customise. Outfit arrived late obviously due to covid but it is fine as my event had changed. I recently went to pick up and outfit is great only some minor problems like stitching at the zip etc that you can't notice. Gopesh has also said I can take outfit back for alterations. Mongas have the best selection of outfits for South Asian weddings so I recommend
5

2 years ago

review by Sadiya

I don't usually post reviews but really felt I needed too based on the wonderful experience we have received from all the sales team at Monga's.

I would like to in particular call out Smriti ( lady at Sari department), Anjali, Kuldeep, ( tailor) Avinash, Gopal & Mosin, Anum, you all have been such superstars in helping us selecting such beautiful pieces to understanding/delivering the required alterations by our specified due date. From the moment we met you early this year throughout the pandemic you have been so accommodating and helpful we had such a pleasure interacting with you all and throughout this wedding planning you all became an extension of our family, we will never forget all the hard work, dedication and support you gave us - thank you. We wish you all the very best with your careers at Monga's.

Lots of Love Hema & Family. xx
5

2 years ago

review by Hema Bhatt

It's been a tough year for everyone, but I have to say that the employees at mongas have made the bridal and groom experience a lot more sweeter and easier . Avinash has been extremely brilliant with regards to my husband and brothers outfits. He has really understood our requirements and made every effort to ensure each piece was carefully executed and delivered to a high standard. He kept us and still keeps us regularly updated and even came personally to deliver a pair of shoes for my brother. He has really enhanced the complete experience and being front of house he really understands the customer journey from the moment they arrive to choosing a fabric sample, measurements etc . I couldn't have done it without him and I am forever grateful. Thank you Avinash ! Chandni & Sanjay and family .
5

2 years ago

review by Chandni

I went to Mongas last year August (2020) and absolutely fell in love with the outfit I had seen, it was just beautiful and elegant. Gopesh had showed me various nice designs but I had fallen in love with that one particular piece. My outfit needed to be customised therefore Gopesh had given me a date for when my outfit would be ready to collect. However, because of Lockdown I needed my outfit delivered to me and he did just the thing and today I have received my outfit. I cant believe how smooth and quick the process has been. The outfit is everything I wanted from the start. It's absolutely beautiful . The embroidery, colour and fit are just great. Gopesh was such a great salesman, because of him I am a happy customer and can’t wait to wear my outfit. I would highly recommend mongas to anyone and everyone looking for the perfect bridal dress. Thanks Gopesh you superstar. Will be shopping there again.
5

2 years ago

review by Kiran

We have been shopping at mongas for as long as I can remember!
On the whole they are very helpful and nothing is too much trouble.
We have always been dealt with by the lovely Anjal, she is awesome and listens well always very efficient and helpful. We have always been pleased with our outfits.
They just need even more space 😁
5

2 years ago

review by Amrik Kaur

Hi I ordered 5 outfits for my wedding events with matching outfits for my partner this was before Covid..I have received them now and Mongas have been brilliant especially Gopesh he paid attention to every little detail of customisation and adjustments needed and always communicated in a timely manner. Don’t get me wrong there were some tailoring issues but they were resolved straight away and we can’t wait to wear them all!
5

2 years ago

review by Zeena tailor

I ordered my lehnga from Mongas in December, and I recieved it today! I cant believe how swift and amazing the process has been. The lehnga is more than anything I could ask for. It's absolutely gorgeous. The embroidery, colour, fit. It's all just perfect! Gopesh was amazing! I needed my lehnga delivered to another country due to covid, and he got it done in such a short space of time! It was at my doorstep a good 15 days before the promised date, which I find spectacular! I would recommend mongas to absolutely everyone looking for the perfect bridal dress.
5

2 years ago

review by H.A

I ordered my bridal outfit form Mongas in 2020 during Covid-19 & had the most amazing experience. The team & Mongas were amazing and very professional. During covid I was really worried my outfit would not come however, Mongas were excellent with communication & chasing up my order. I contacted Kunnal who helped design my outfit & the main store and was always kept up-to-date & my outfit was delayed which was understandable & Mongas dealt with it really well and reassured me that I would receive it before the wedding.

I received my outfit and it was exactly the design that I ordered and was absolutely beautiful! The fitting was really good but I needed a little adjustment. I came into store and this was done within the same day! Amazing and trustworthy store & they tailored their services to my needs. Thank you so much!!
5

2 years ago

review by Amandeep Kaur

I have been skeptical about shopping at mongas for my bridal due to previous reviews but I think I have made the best decision of my life. I am extremely overjoyed with the service I have recieved from Mongas. Gopesh has a huge hand in this and I couldn't have asked for anyone better than him. I have made a lot of changes to my outfit so you can imagine the sleepless nights I've had but I had faith in Gopesh who was a great confidant and reassuring. He was very clear and articulate about my order a-z. There was an error made on the skirt when I recieved it which was a mismatch of colour on the thread work but due to covid I had time to make that amendment as my wedding dates have been delayed and Gopesh had that done for me within 3 weeks which was within the time frame given considering the flights delays. I am genuinely satisfied with everything from Mongas and I can't wait to wear my outfit. I will highly recommend Mongas and definitely Gopesh. I look forward to shopping from there again.
5

2 years ago

review by Salma Gcloud

Avoid at all costs.

The customer service on May 9th was nothing short of awful. Once Mongas have your money they no longer care about a quality service. They take full payment for your item before alterations because they simply do not care about ensuring the alterations are correct!

I purchased a lengha two weeks ago and was measured for alterations by Karan and told to call in advance to confirm my item was ready for collection. When I called, I specifically asked whether I was able to collect on a Sunday and whether I needed an appointment. I was told that an appointment was not necessary and that I could come in at any time.

When coming into store, I was told I would need to wait for 20 minutes whilst my item was found. I went away and came back 20 minutes later and the item was still not ready and the assistant had the audacity to say he told me it would take at least half an hour to 45 minutes (which was not the case, both myself and my mother heard him say 20 minutes).

Once the item had arrived, I was simply handed the item and not even asked if I wanted to try the item on. The changing room area was a complete mess. The shop was manic, and there was no regard for social distancing measures. Families of more than 6 people were entering the store at once. It looked like a market. I finally found a changing room and my blouse for the lengha had clearly not been altered at all and it was still as loose as when it was first tried on.

I returned to the collection desk to advise that the blouse had not been altered and was refused any help. The person at collection said only Karan could help me as he took the measurements?! As mentioned, the store was incredibly busy and I had no idea whether Karan was in the store, and there was no offer to find him or help me sort this out. I explained when making the initial purchase that I did not have time to be returning to the store and making multiple alterations as I do not live close to the area. I have no time before my event to return to Southall so I will need to pay for further alterations closer to home. The person at collection began to ignore my complaints and continued to place my item in a bag!! At one point, he walked away and started to work on another collection! I have never experienced such rude, incompetent service in my life.

There were other frustrated customers also having issues with their collections, but the staff could not care less. As far as I could see, that they were only interested in serving customers buying on the day and could not care less once they’ve had your money. I will never use Mongas again, and have told many friends that were planning to attend to avoid them at all costs.

Disgusting service and I will never use them again.
1

2 years ago

review by Anusha B

I have always loved Mongas dresses so I decided to have a look for my bridal outfits. The customer service is very efficient, i enjoyed my whole shopping experience whilst we were able to shop in store. And the support on the telephone was just as good. We had many trips backwards and forth to Mongas as i live in the Yorkshire region.

I’m really pleased with the outcome of both my dresses from Mongas. Anjali was absolutely amazing, she was really helpful, I couldn’t of asked for a better person to make what i had in mind into reality. She made the process so easy, listened to what i wanted & advised me well. I definitely felt at ease when looking for my wedding dress. I decided to send the colour which i wanted over to Anjali, she did not hesitate to get my swatch made in that particular colour. When it came back i was happy as it was what I envisioned. She was there for me when we entered lockdown for the 3rd time & gave me updates on the dress. She really did a great job!

I was really thrilled when i went to pick up my wedding dress. The dress has everything i had asked for, its absolutely gorgeous & i cant wait to wear it on my wedding day. It was exactly how i wanted it & its a perfect fit. The colour was spot on, Mongas owners went above and beyond to make sure i was happy with everything. The were able to visualise the dress with the colours i wanted onto the swatch.

I couldn’t be happier! I’m so grateful that i had Anjali there. Thank you so much!
5

2 years ago

review by Hansa

Absolute POOR SERVICE!!!

The moment they take your money, you are then trapped. Their customer service, fitting and measurement dates were horrendously late (OK I understand delays happen due to COVID), although the proposed solution from Monga’s was disgraceful.

The owner AKR*** should be ashamed of her self. Her attitude is nothing short of arrogance. I don’t think she even understands mannerisms, she will just talk over you to get her point across. PLEASE AVOID!!!
1

2 years ago

review by Jack Pollard

I had excellent service and communication with Monga’s however the dress did get delayed a bit but the bride was informed and procedures were carried out very well to ensure the bride got her dress despite bank holiday dates ! Would recommend to other but definitely advise to get the bridal dress sorted out earliest as possible to avoid any possible delay :)
4

2 years ago

review by Samehah Chowdhury

Pay peanuts get donkeys! Rude and arrogant customer service who body shamed me! Told me only do size 10-12 and no alterations! Pretty useless as the standard woman’s size is 14! Oh yes he used the words ‘no offence’! Avoid like the plague!
1

2 years ago

review by Min Ren

We found that this business has an active Facebook page with 11397 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.
5

by Smart.Reviews

Mongas.co.uk Review

Finest Indian ethnic wear for the bride, groom and family is available online in UK! Click to view & purchase or customise dresses. Contact for any styling query.

Mongas.co.uk Customer Service Contacts

No contact details for this company.

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