4.7 / 5
Trust Score
4.5
Reviews
5
Social
5
Featured
4.5
Technical
Is mongas.co.uk legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found with large audience
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Reviews Analysis
16
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 104 reviews
Smart.Reviews
4.7
16 reviews
Knoji
3.3
3 reviews
Trustpilot
3.6
85 reviews
Mongas.co.uk Review
Finest Indian ethnic wear for the bride, groom and family is available online in UK! Click to view & purchase or customise dresses. Contact for any styling query.
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Last update: Wed, Sep 8, 2021 7:38 PM
I would like to in particular call out Smriti ( lady at Sari department), Anjali, Kuldeep, ( tailor) Avinash, Gopal & Mosin, Anum, you all have been such superstars in helping us selecting such beautiful pieces to understanding/delivering the required alterations by our specified due date. From the moment we met you early this year throughout the pandemic you have been so accommodating and helpful we had such a pleasure interacting with you all and throughout this wedding planning you all became an extension of our family, we will never forget all the hard work, dedication and support you gave us - thank you. We wish you all the very best with your careers at Monga's.
Lots of Love Hema & Family. xx
On the whole they are very helpful and nothing is too much trouble.
We have always been dealt with by the lovely Anjal, she is awesome and listens well always very efficient and helpful. We have always been pleased with our outfits.
They just need even more space 😁
I received my outfit and it was exactly the design that I ordered and was absolutely beautiful! The fitting was really good but I needed a little adjustment. I came into store and this was done within the same day! Amazing and trustworthy store & they tailored their services to my needs. Thank you so much!!
The customer service on May 9th was nothing short of awful. Once Mongas have your money they no longer care about a quality service. They take full payment for your item before alterations because they simply do not care about ensuring the alterations are correct!
I purchased a lengha two weeks ago and was measured for alterations by Karan and told to call in advance to confirm my item was ready for collection. When I called, I specifically asked whether I was able to collect on a Sunday and whether I needed an appointment. I was told that an appointment was not necessary and that I could come in at any time.
When coming into store, I was told I would need to wait for 20 minutes whilst my item was found. I went away and came back 20 minutes later and the item was still not ready and the assistant had the audacity to say he told me it would take at least half an hour to 45 minutes (which was not the case, both myself and my mother heard him say 20 minutes).
Once the item had arrived, I was simply handed the item and not even asked if I wanted to try the item on. The changing room area was a complete mess. The shop was manic, and there was no regard for social distancing measures. Families of more than 6 people were entering the store at once. It looked like a market. I finally found a changing room and my blouse for the lengha had clearly not been altered at all and it was still as loose as when it was first tried on.
I returned to the collection desk to advise that the blouse had not been altered and was refused any help. The person at collection said only Karan could help me as he took the measurements?! As mentioned, the store was incredibly busy and I had no idea whether Karan was in the store, and there was no offer to find him or help me sort this out. I explained when making the initial purchase that I did not have time to be returning to the store and making multiple alterations as I do not live close to the area. I have no time before my event to return to Southall so I will need to pay for further alterations closer to home. The person at collection began to ignore my complaints and continued to place my item in a bag!! At one point, he walked away and started to work on another collection! I have never experienced such rude, incompetent service in my life.
There were other frustrated customers also having issues with their collections, but the staff could not care less. As far as I could see, that they were only interested in serving customers buying on the day and could not care less once they’ve had your money. I will never use Mongas again, and have told many friends that were planning to attend to avoid them at all costs.
Disgusting service and I will never use them again.
I’m really pleased with the outcome of both my dresses from Mongas. Anjali was absolutely amazing, she was really helpful, I couldn’t of asked for a better person to make what i had in mind into reality. She made the process so easy, listened to what i wanted & advised me well. I definitely felt at ease when looking for my wedding dress. I decided to send the colour which i wanted over to Anjali, she did not hesitate to get my swatch made in that particular colour. When it came back i was happy as it was what I envisioned. She was there for me when we entered lockdown for the 3rd time & gave me updates on the dress. She really did a great job!
I was really thrilled when i went to pick up my wedding dress. The dress has everything i had asked for, its absolutely gorgeous & i cant wait to wear it on my wedding day. It was exactly how i wanted it & its a perfect fit. The colour was spot on, Mongas owners went above and beyond to make sure i was happy with everything. The were able to visualise the dress with the colours i wanted onto the swatch.
I couldn’t be happier! I’m so grateful that i had Anjali there. Thank you so much!
The moment they take your money, you are then trapped. Their customer service, fitting and measurement dates were horrendously late (OK I understand delays happen due to COVID), although the proposed solution from Monga’s was disgraceful.
The owner AKR*** should be ashamed of her self. Her attitude is nothing short of arrogance. I don’t think she even understands mannerisms, she will just talk over you to get her point across. PLEASE AVOID!!!
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Mongas.co.uk Review
Finest Indian ethnic wear for the bride, groom and family is available online in UK! Click to view & purchase or customise dresses. Contact for any styling query.
Mongas.co.uk Customer Service Contacts
No contact details for this company.
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2 years ago
review by Aklima Begum