4.1 / 5
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5
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5
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5
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30
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0
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0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Based on 31 reviews
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4.1
30 reviews
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1 reviews
Moorings.com Review
Experience the thrill of sailing with the world039s premier yacht charter company We offer a variety of charter options in the world039s best sailing grounds
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Last update: Wed, Mar 9, 2022 3:47 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
The boats are . no longer well maintained. The boat was cleaner when we brought it back than when we boarded. And - there is no one available at the base for this kind of feedback. I talked to the check out person and she told me to fill out the form. Really? Does anyone even read it - or this feedback?
As a former owner and long-time charterer, I can't say I will be back.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
By chance we were back in port, when the boat we originally booked pulled in from another charter. That group said they originally booked the smaller boat management tried to give us, but that they had been upgraded to our original boat. They left the day before we arrived, so this boat would have been available when we arrived, had it not been given to someone else.
Management has not been helpful or responsive regarding the issue, so we’re currently disputing our charges. We’ve had good charters in the past, but this experience will cause us to never choose the Moorings/Sunsail again.
We communicated with management a few days before arriving and they never once mentioned a possible boat issue. They tried to casually move us into the smaller boat and would have quickly disappeared had we not protested. The “Bait and Switch”, plus the lack of transparency and honesty from management are very concerning. Add the unresponsive from senior management (I sent a letter directly to the manager that oversees customer service, but never received a response) lead me to believe this switch was done purposely and now they just want to distance themselves. Weather history was reviewed, with absolutely no issues that would have prevented a boat from making the trip.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Yes! I would use you again - as I have at least a dozen times already. However, I think I am "retired" from sailing ... although your double Captain's Reward has me thinking! :)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
At the outset, please let me say how much we love the Moorings. We have been to the BVI and used the Moorings many times (you can check in the system). I am writing in a genuine spirit to help, not “complain.”
I am from Louisiana (in a suburb of New Orleans). My wife and I are also skilled ocean mariners, licensed captains, and who completed a six-year 19,000 mile adventure on own catamaran.
For the last several years, every Mardi-Gras week, I have chartered a Moorings catamaran in the BVI and I bring a crew from New Orleans. Considering our experiences with hurricanes in New Orleans, we were especially happy to support the Moorings and the people of the BVI post-Hurricane Irma and did not cancel our annual plans but instead brought support and made individual cash contributions in addition to the Moorings staff who supported us.
And while the BVI Moorings base is making progress in rebuilding, in the last couple of years we have seen a negative shift in the overall quality of service that is very uncharacteristic to the Moorings as we have known it over the years.
If requested, I can provide a detailed delineation of deficiencies (less than clean interiors, missing equipment, missing towels and bedding supplies, etc.), but as an example of our experience in 2020, please see the attached photos of the snorkel gear that was aboard our boat. All the gear was covered in mold. Masks and fins were damaged and unusable. The locker was also filthy and full of mold.
We had deficiencies last year as well that marked a very uncharacteristic lack of attention to detail in servicing our charter cat. Has there been a shift in management at the BVI Base?
I would appreciate being able to help.
I know that the BVI is still recovering, but attention to the basics of service is not dependent on brick and mortar. If I am concerned about the Moorings base in the BVI, and have noticed a significant shift away from quality service, you can bet others have too.
If I can be help in any way, please let me know. I want the BVI base to prosper and I fully support the Moorings.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
The watermaker failed onboard and required a new filter. These things happen, understandable but we called for an entire day and promised about would co.e to repair. This never happened and we were given the run around. I have the details of this issue documented. We ran out of water and it took 2 days to get this fixed.
We paid for en early boarding the night before. The morning we wanted to leave, we still didn't have our kayaks onboard, the fuel for the boat was only half full, the water was less than half full, the dinghy fuel wasn't e 3/4 full, the davitt system for the dingy was missing one of the two attach lines and was a delay to find new hardware. And the actual davitt hardware was badly bent and disfigured. It would not raise all the way and could not be locked. Last, the advertised beanbags were nowhere to be seen and when we asked they said their weren't any.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
The experience was so bad we ended our charter a day (Came back Sunday December 29th around 11am instead of December 30th). It was a very disappointing experience and we were VERY disappointed with your people and their execution. So different from our experience with your people in the BVI. It was a joke—but the joke was on us!!!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I would not reccommend provisioning through the Moorings though, We had some food that was expired 2 months before we got there! There is a well stocked grocery store close to the base with much more variety
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Moorings.com Review
Experience the thrill of sailing with the world039s premier yacht charter company We offer a variety of charter options in the world039s best sailing grounds
Moorings.com Customer Service Contacts
No contact details for this company.
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3 years ago
review by Paul Hamilton
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)