motorcycledirect.co.uk

was pretty peeved when told a 10 day old policy I needed to cancel was not refundable £120 then after making me sweat and tell them to cancel my other bikes policy,they then decided I would be refunded and both bikes on joint policy I originally asked for, poor treatment of loyal customer

Tried ringing them to change my credit card details as they were going to auto renew, spent over 30 mins just waiting for someone to answer, cannot believe this day and age there is no other way to contact these people than on phone. Finally answered phone lady was good & cancelled policy (hopefully) without any real hassle

I have had a 300vespa insured with you for two years I had just re-newed a month ago! For £153 ish. I have changed my bike to a BMW 800 and was told I had to pay another £243 ! I explained could get insurance with another company for £150 I was told well that’s the deal I was told it was gone cost me £50 to cancel plus the month I had had already ! I sed I wanted to cancel I was so so disappointed that your company was gone screw me over. I was put through to cancellations that after a long talk charge me a £50 to stay .... I WILL NOT be insured with you next year shame on the way you conduct you business you must be so disappointed in the company you work for I would be

First time insurer at 56yrs old and price was exellent for fully comp.

This company have insured all my bikes for years and I’ve not had a problem- that’s because I’ve not had an accident or reason to claim Well, that was until 15/7/19 when a White van reversed into my beloved R1! I can’t fault their initial attention- they got me home on a trailer and the R1 (oil leaking from somewhere, so I wouldn’t attempt to start it till I got it up on my ramp) What they then then do is hand the whole business- (mine was a clear no-fault claim)- over to an outfit called 4th Dimension. Strange name, but you will find out why. This also appears to be the same company. Now, I do all my bike servicing and repairs- this outfit insisted I have them collect my bike- Not good! They needed chasing to update me- After 4 weeks, they agreed with the 3rd party that my bike was a write-off!! They offered me a derisory settlement without question- £2500 for a pre-accident PERFECT 18-year-old R1 that id owned since its birth (yes, I’m an old bugger!) I refused this/challenged it- and they simply get you to prove your point and are no help in this respect. So suddenly- they are not working in your favour? Then I called for my bike back, it arrived, and it had not only been stored outside for a month- They had damaged it!!! The van driver with Sheerness arm-warmers said- Well, it’s a write off isn’t it? Clearly the bike had been dropped and poorly handled- more dents, scratches etc. I took them to task and got some form of compensation- which enabled me to by a tank and exhaust off ebay- on top of what I need- When I received the engineers report- it was poorly prepared and claimed it had poor access to the bike- the photos show my bike jammed between 2 others and a broken clutch leaver digging into my front top fairing! From the damage photographed by the engineer- it is plain to see how my bike was FURTHER DAMAGED while in 4th Dimensions care- a matter that I’m continuing to challenge. Photos don’t lie! I’ve had my bike assessed by a trusted Bodyshop in Maidstone (Maidstone Bodyshop) who has challenged the write-off and said its not more than 40% of the value of my bike. So I feel I’ve been short-changed. Also, write off buyback is generally 25%- ive been cheated! I’ve no other experience in my 50 years of biking other than this and I’d hate others to go through the same process. BEWARE!!!

Specialist broker provides good rates for similar cover

Seemingly normal at first i took insurance out on a motorcycle, cheap monthly payments of 15 pounds a month cheers easy. I had to cancel the policy as i went into surgery, an admin fee of about 30 pounds and that was all i heard from them...untill a few months later where they handed all my details to a debt collection agency and i apparently owe 90 pounds for unpaid amount on my policy. Motorcycle direct didn't contact me directly just sent debt collectors after a made up sum of money.will never use this company and highly recommend no-one does.

I was mistaken with the number of years NCB I currently held. There was nothing fraudulent as the NCB was held with this very insurance company. When I was informed of the mistake I was asked to pay a further premium as expected, but when I did another quote on a comparison site the further premium was over-inflated. I rang but was on hold for approx 35 mins before I could speak to an advisor, and was told I would need to cancel my policy and take a separate one out. This would naturally incur an admin fee and I’d need to pay for the days I was insured, despite the advisor admitting I wouldn’t have been covered in the event of an accident. As a returning customer I would have expected better service.

Charge my mobile phone £40 when I called to start a new policy, no fees on website, an absolute scam, where do I complain, and I want reimbursed.